Fitted Home Alarms Ltd - www.fittedhomealarms.co.uk

On 09/08/19 I’ve contacted customer service to report Risco alarm issue.

I was told same day, that as soon as alarm panel comes online someone will do a remote check.

Alarm panel goes on and off many times during every day, so there was opportunity to do some checks.

In two weeks’ time nothing improved, so I’ve contacted customer service again.

On 22/08/19 I was told that site visit needed, and they will come back to me with engineer availability shortly.

On 27/08/19 I’ve contacted customer service again, as no one was in touch in 5 days’ time.

I was told that Risco engineer for my area is back from holidays next week and will be in touch to arrange a visit as soon as he’s back.

3!!! weeks later, on 18/09/19 I’ve contacted customer service again to find out when finally, my problem will be fixed.

Today is 26/09/19 – my problem not solved. No one interested to fix it.

6 weeks gone…

Very poor customer service!!

Just want to thank the gentleman (sorry, I did not catch his name) who helped us on the weekend when our alarm had a problem. Our alarm company was closed for the weekend and we didn't know who to turn to when the alarm started beeping.

He patiently helped us identify the problem,, even though we were not their customer and gave us a temporary solution until we could get hold of our alarm company. Thank you once again.

Absolutely fantastic job from the whole team. We have used them for a while now. Every engineer is courteous and helpful. Special thanks to the lady who talked us through when we called on Sunday about the warning beep.

Excellent engineers, good telephone support and called back to check if everything was done to our satisfaction. Good company.

From initial call to discuss options to engineer visit to finalise alarm and install the system on the day, everything was done professionally and now I have an alarm fitted with 10 year warranty. Really pleased with the product and service.

We moved into our new home which already had a Yale alarm fitted and we needed some help with learning how to use. Fitted Home Alarms sent an engineer to us on the same day we called them up, the engineer reset the alarm to put new codes for us, set the alarm to call us and also did a service for us. He knew the product inside out and even gave us keyfobs so that we can operate the alarm from our bed now. Excellent service and great value for money! Highly recommended!

We faced some problems with the Yale alarm we tried to self install and it was constantly going off. We found Fitted Home Alarms on the internet and called them one sunday evening, and surprised that someone answered the phone. Man I spoke to on phone was very patient and extremely helpful. The engineers were efficient and set the alarm with features we didn't even know it had. It's been 2 weeks and it has worked perfectly well. We called twice to clarify further doubts and each time, all our questions were answered patiently and correctly. We would definitely recommend this company!

Hello I had my alarm fitted on 14 January 2015. The engineer came on time which was good, I am so happy now....

BUT.....

1. I have notice that he had put up sensors in the both rooms near the radiators which gives out a lot of heat. if you read the booklet it directly tells you not to put sensors near the radiators. Can you get out a engineer to rectify this if possible or can you advise me on this matter.

2. Also not much features/demonstration was shown to me, just the basic.

in and out and panic button. if the alarm was to go of I wouldn't know what to do.

I WOULD LIKE SOME ONE TO COME AROUND AND MOVE THE SENSORS AT THE APPROPRITE LOCATION PLEASE.

thank you for all your help and time. keep up the good work. I look forward hearing from you.

We had some problems with our Visonic Alarm fitted by a local chap, who was on holiday and hence needed some urgent help. We found Fitted Home Alarms on the internet and they arranged a service and one of the engineers stopped the annoying beeping over the phone within 5 minutes and then did the service within 2 days. They did a full check up and showed us a lot of features we didn't know our alarm had. Good service!

I needed an alarm that worked well whilst not activating when my dogs were outside. The gentleman on the phone was very helpful and an appointment was arranged. The fitter turned up 5 minutes early and was quick and could answer any queries I had.

Highly recommended!