BathPanelStore - www.bathpanelstore.co.uk
Value For Money
BathPanelStore - www.bathpanelstore.co.uk
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User Reviews
Avoid This Company
ZERO CUSTOMER SERVICE
- don't get what you order AT ALL
- if you're lucky enough to get your order it's damaged or items missing
- can't speak to them (just 24x7 auto answering service)
- the support and sales emails are also not answered
- the fax number is OUT OF SERVICE
- the advertised LIVE CHAT is non-existant
THIS IS A COMPANY THAT DOESN'T CARE ABOUT CUSTOMERS AND SERVICE.
STAY AWAY
Value For Money
In Short Don't Bother With Them !!!!
Yes if only I'd read the other reviews here I too like many others here would never have bothered to order goods from Bath Panel Store and Gold Tap Store.
I've tried all the usual channels to contact them but it seems they don't like talking or replying to emails, I can guess why having now read the other reviews here!
Goods bought and paid for and even sent (after a long delay) which ain't bad looking at some cases here at least I got my order, shame it wasn't what I ordered but at least I got something! How I might return it and get my money back seems unlikely so far being as they won't answer my emails! So I've took my complaint to Sage the people that are happy to take your cash and hand it right to them to continue causing more headache and trouble!!
So yes in short don't waste your time and money with these jokers who clearly have never heard of customer service!!!!
Value For Money
Easy Fit...really?
The bath panel was ok, but the lip did not go all the way across the edge, which left an inch gap either side.
The easy fit kit is not very good. Anything but easy!
Value For Money
Great Service And Delivery
Ordered red shaker bath panel, love it, exellent Customer service (thankyou to the person I dealt with) delivery as promised no hesitation in recommending. Thankyou.
Value For Money
Good Service
Went to showroom and ordered made to measure bath panel. Collected following week. No issues
Value For Money
"money Store" - Pay, Wait, Hear And Receive Nothing
I'm afraid i echo the comments of so many other reviews on here, this time in relation to their sister company, Gold Tap Store. I ordered my products, the money left my account immediately and i received a confirmation email with an estimated delivery of 5-7 days. 10 days later, no email, no phone call etc... So I thought i would follow the website "contact us" options and discovered that nobody EVER answers the phone - it always goes through to an automated message telling you to use the interactive online tool - nor do they ever run the 'online chat'. So your only contaCt optionS are to leave a message on the 'online chat' or send an email. I did both multiple times over the next 2 weeks and didn't hear a peep.
Concerned I did some research on the company (i wish i had done this before placing the order) and came across this review site. Quite a few readers had mentioned that they started receiving correspondence when they asked for thier money back. True to form, i sent an online message explaining that i wanted my money back within 1 week otherwise i would start formal proceedings and within a couple oF hours i received a response saying that my goods would be with me within 3 days....Nothing arrived. So my next message was straight to the point. Money back before the end of the week or i start formal proceedings. I didn't hear anything back from the Gold Tap Store, however, i did receive my money back in full before the end of the week.
This is not a fraudulent outfit, just incredibly disorganised and significantly lacking in structure and resource. Great product range but you just can't access them (i can't speak for the quality because i didn't receive anything). A complete waste of time and effort so would suggest staying clear until they get their ship in order. I waited over 1 month and expect it would have dragged out for many more weeks without any correspondence from them if i hadn't threatened further action.
Value For Money
Good Quality Product
In spite of bad reviews I ordered my bath panel from the BathPanelStore because I had no better options available for my 1900mm long bath. Although communications were quite slow / difficult, the panels arrived on the day requested and were in perfect condition.
The only slight negative was that I ordered the concealed fixing kit which is great but isin't supplied with the necessary "button fix" tool to locate the correct position on the panel to locate the fixings. A quick order on ebay got me the required tool - but this delayed my panel fitting for a couple of days.
Value For Money
Absolutely Fine - No Problems
I don't normally do reviews, but I read the many negative reviews on this site, and thought it only fair to share my experience. The reviews here nearly stopped me ordering, but this is about the only firm I could find who could make the item I needed, so I bit the bullet, and ordered on a credit card card in case anything went pear-shaped.
I ordered a custom made MDF bath panel to account for a sloping bathroom floor. Before doing so, I emailed a couple of queries and got a reply within a reasonable time.
When I ordered, I specified a delivery date and got an automated email confirming the order, followed by one a day or so later saying that the item was being manufactured. A day before delivery, I got confirmation that the item was with the courier.
It turned up on the day I specified. It wasn't cheap, but is well made, was exactly what I ordered and it fits beautifully.
Its worth mentioning that these are "foil wrapped" MDF - the foil is reasonably thick but doesn't cover the back of the panel. Although the MDF is said to be "water resistant", I will still be giving it a coat of thinned-down marine varnish to seal the back before the final fix. After that, I really can't see why it shouldn't last for years.
The only unhappy part of the whole experince - nothing to do with Bath Panel Store - was dealing with the delivery driver from TNT. He was a complete idiot and I'll definately try to avoid using TNT where possible in future!!
Value For Money
Excellent Service & Product
Hsving read certain reviews, we were sceptical, but needed a made to measure bath panel within 4 days. We ordered on the Thursday, paid for priority courier delivery, and the guys delivered by TNT the following Tuesday. All contact by email, but no email was ignored. Fantastic service and product (made to measure & delivered to door in less than 4 business days).
Avoid
ordered a panel from this company....oh how I wish I had read some reviews before doing this
this company had damaged the panel they had made for me AND sent it to me like it
their email box is apparently full.....probably full of complaints.....so no answers from them into why they sent me it damaged
it deffo wasn't done in transit as box was in pristine condition
AVOID AVOID AVOID
Q&A
Like so many people reviewing the BathPanelStore I have paid money, not received what I paid for and, on cancellation of my order received precisely nothing by way of refund. I have also found the company impossible to communicate with by phone or email. Several reviewers have said they will report the company to Trading Standards. Has anyone had any success with this? I am amazed that they are still allowed to trade.
I am going through the same process with this so called company. I have raised the issues with Trading Standards. I will report it to WatchDog and i have also requested my money back through the bank. Kicking myself now, as I wish I had done my research before dealing with this company (like I usually do).
Having exactly the same problems as everyone else. Paid for product and never received. I have mailed and phoned hundreds of times to no avail. Can someone tell me the registered company directors address or company registration number please?
Go to company house they will tell you, just to let you know showerdoorstore based at same address in rainham they have a phone number on they're website I rang and spoke to them, saying I was going to the directors address and he was actually surprised I was annoyed! Anyway I got my refund within a day, they rely on being faceless and people giving up, don't give them the satisfaction, I got my money when they knew I wasn't going to give up! Sure you will to, they're pathetic!!