Tesco Kitchens - www.tescokitchens.com

bought kitchen from tesco 2 years ago..all the glossy materials from the doors and side panels detaching and cracking...felt ripped off by Tesco Kitchen...tried all sorts to fix them but in vain..can aanyone help or advised how to fix them....

We were due to have our kitchen fitted by Tesco Kitchen/Mark Two at the beginning of July. The kitchen was delivered, the fitters failed to turn up on two occasions.

There followed many fraught and stressful months of attempts to either get our money back or get the kitchen fitted. We involved the Furniture Ombudsman and the CEO of Tesco.

Finally after about five "personal/dedicated" co-ordinators at Mark Two; four named kitchen fitters; and many months of lies and mis-truths, we finally had a confirmed fitting date.

This turned out to be just three days after Tesco Kitchen went to the wall.

Consequently we had to pay for the fitter ourselves. (He was absolutely brilliant and we do not know what we would have done without him). We also had to source and buy new worktops (those supplied were damaged) and new upstands (those supplied did not match the finish/colour of the worktops). In addition we had to dispose of our old kitchen.

Do not worry say Tesco - they are going to "do the right thing and make sure none of their customers are out of pocket".

We were told to send the invoices to them and we would be repaid by cheque within 10 working days.

Sixteen days later, upon our enquiry, we are told to send them our bank details and we will be repaid by BACS within 10 working days.

Lets face it - they are just delaying and we will not be getting the money back.

Thanks Tesco!

I arranged, on behalf of my elderly mother, for her to have a new kitchen. Chose Tesco as was quite happy with their plans. The kitchen was installed in October as planned and finished on time.I have to say the fitter did an excellent job. The only problem is, when trying to ignite the new cooker it does not stay lit. The company who issued the warranty did not turn up for a prearranged appointment so my mother is having to use her microwave which is not suitable to cook other foods in her freezer. I have to continue the fight for her.

Kitchen fitters have finished high quality installations and have received no payment for these installations. They still have to pay wages and running costs for the business. They do not want to leave customers high and dry but cannot work for free.

What's the point in having a guarantee of 20 years when they pull the plug on the business?

Original install shocking.

Below is from the Tesco kitchen web site before they closed it, if you are having problems give them a ring.

ANNOUNCEMENT FROM TESCO STORES LIMITED

We are currently in discussions with Mark Two Distributors Limited, the company which runs our kitchen and bathroom fitting business about how we work with them in the future. We are committed to ensuring we do the right thing for customers and will be contacting them to discuss the options available to them.

Tesco have taken the money from thousands of people without a hope of getting anything back. Just weeks before Christmas Their Customers have been left without a kitchen or bathroom or even running water as they pull the plug on their kitchens and bathrooms installations.It looks like Tesco expect their customers to cook the Turkey on the Barbecue this Christmas.

Avoid shopping here and this Company Like Ebola.... Every Little helps!!

No longer trading! Thousands of customers out of pocket, some with half finished installation and without gas, electricity etc weeks before Christmas. Hard earned cash lost! Designers, fitters not being paid, they do not care! This is not Mark Two this is Tesco having no Morrals and cutting all ties and contracts with Mark Two and all customers.

Don't even use Tesco stores, show them they can't mess with people's lives!! "Every little helps"!

poor quality,awful workmanship ,design is of a poor quality.

left us over 3 weeks without water or a sink or a cooker due to wrong parts being delivered,job started in august now its November still not finished,had to have an independent electrician to check out wiring as sockets getting HOT,found to be a fire waiting to happen.

now the fitting company MARK TWO are in administration,just go else where.

All going fine last week until the fitters walked out monday saying they have not been paid and that Tesco Kitchens are no more.

£10k of hard saved money now wasted as we are left with an unusable half finished kitchen and a ripped out en-suite with no idea what will happen, if the work will be completed. We can't afford new people to finish the job!

All we are told is to wait for an 'announcement' tomorrow, probably denying any blame.

'Every little helps' indeed. :(