Bedroomworld www.bedroomworld.co.uk

Ordered a bed on Friday for a Tuesday deliver. No communication. No bed. Called to say there had been a mix up they would contact me the following morning with an update. No call. Contacted them again to be told the bed would be delivered the following Monday. The bed was required urgently so have been massively let down and have now cancelled my order - hopefully their refund policy is better than their sales/delivery policy.

Ordered a black bed online. Just before we unpacked it we noticed that the boxes stated 'brown bed'. I telephoned Bedroom World and was told that i must have used the wrong dropdown on the website and ordered the brown bed by mistake although our confirmation clearly showed that we'd ordered a black one. We were told that they would have to collect the brown bed the next day (Friday) then refund us and order the black bed which they could only deliver on the Saturday. By mid afternoon on the Friday no-one had collected the brown bed, I telephoned and was told ey would definitely collect the bed today. I checked that we definitely had the black bed ordered for Saturday and was told yes.

By 6pm Friday still no collection. I telephoned again and was told that they don't deliver/collect in our area on Fridays! They confirmed they would collect on the Saturday instead. Again i checked that we definitely had the black bed ordered and was told no another brown bed had been ordered !!!

They have now confirmed that they can stop the delivery of the 2nd brown bed, collect the 1st brown bed tomorrow and the earliest they can deliver the black bed is next Tuesday!! Lets see what will happen. Not happy!

Ordered a bed for 48 fast delivery???? bed still not delivered after 2 weeks. Customer services rubbish, passing the buck from one department to another when all on the same floor. Managers too busy to speak to customers. Order cancelled without our request and said we had requested. Total shambles, would urge everyone to stay away from this company

I am still waiting for half of my order which I paid for last December. I ordered a futon. The wood frame and arms have arrived but not the mattress. I have made endless phone calls and sent several emails and been fobbed off again and again with excuse after excuse. Finally ten days ago I received a email informing me that my mattress had been despatched. Today I rang (yet again) only to be told that it hadn't been despatched at all and that that had been a lie and so I am still waiting. This is disgraceful. I would urge anyone to take your custom elsewhere. I have never been informed about where my order is at any time and the only way I have found anything out is by constant phone calls which have proved to be useless. I am thoroughly fed up and extremely disappointed by this total lack of customer care.

I ordered a Super King Size Bed Frame in January 2018, the divan bed in the picture had two drawers, one on either side when I received it the two drawers are on the same side so I can't use one of them because my wardrobe is in the way. Then I noticed the metal tags were too small to join the bed together. Thats when I found out they had sent me two single beds. I have sent numerous emails and they are ignoring me. I am so unhappy and stressed out with this problem and not getting anywhere.

Bed delivered broken when I called for a replacement I organised another Saturday delivery. They didn’t arrange this and it turned up on a Wednesday - fortunately I was able to arrange at last minute a day working from home. But when it arrived they refused to take the broken one away saying that a collection hadn’t been arranged. Have had to organise another Saturday for them to come and pick it up (they refused to pick it up at a more specific time than ‘anytime between 7am and 6pm). Let’s see if that will happen...

I had already placed my order before I read any of these reviews therefore I was a little concerned that I was going to some issues with this company, however there was no need to be worried at all.

The only slight issue was that I hadn't received an email confirmation at the time I placed my order so I contacted customer services the next day who advised my order has been received and was due to be delivered on Sat as requested.

When I called I got through to customer services within minutes and the lady I spoke to was very helpful, she even gave me my consignment number then once my order despatched I received an email with my order confirmation and regular updates on delivery status.

I live on the second floor with no lift access and the delivery guys were great, they took my 3 larges boxes right to my flat door.

Overall I got a great price and service from this company.

Ordered next day delivery item. Did not arrived for 5 days. Talked to customer service person. They have lost my order and cannot send another for a week.

AVOID AT ALL COST

Even before potentially buying, this company have left a nasty taste in my mouth. A website full of glitches (postcode not recognised, no delivery options drop-down etc.) .... and as for contacting them? I'm 60 and don't think I'll live long enough to see someone pick up their customer "service" helpline phone, and the phone option was only because badroomworld haven't seen fit to answer 2 messages sent to them via their own website over the past 4 weeks.

There are plenty of other bed/mattress online vendors out there offering far better customer service via a far better website in a far more organised manner - do yourselves a favour and don't waste your time, effort, energy, patience and hard-earned cash on this execrable so-called "company" - I genuinely thought that spivs and wideboys were a throwback to a bygone age ...... but good to see badroomworld doing their corporate bit for nostalgia!

I was promised 48 hr delivery, it never arrived. They never processed the order but failed to let me know. Tried to order again but after being on the phone for ages, transferred 3 times and promised they wouldn't charge me for the delivery, to 'apologise' but in the end.. the last representative told me that nobody could give discounts so he'd charge me the whole price and I'd had to wait again. What an unprofessional company! Owners need to upgrade it to this century's standards. Don't buy from this company. One star because I got a refund ( I think).