Futon Company - www.futoncompany.co.uk

Poor online customer service. Delivery management and customer service’s lack of interest or support is a risk you’ll take when placing an order. Unable to cancel without a charge after being promised a delivery date that was never honoured.

A risk you’ll take if you use this company.

The futon bed is terribly designed.

After a couple of month, the body-supporting part is sagging, which deforms the tatamis and of course the mattress.

Don’t buy this bed frame.

I had bought many furniture from Futon. They were expensive but I loved the design and never had any problems.

This was not the case with my latest purchase (orbit chairs)

From the start i could tell that the material of the legs was cheap, and yes they broke after 18 months (light use)

I asked the company for replacement (or to buy the faulty parts in a reasonable price) and they charged me 150 for two chairs for new legs and the rotation disck....

NO THANK YOU

My partner and I bought a top-of-the-range bed frame from The Futon Company. Unfortunately, when I was assembling it the foot-board fell apart – clearly a serious and potentially dangerous fault with its manufacture.

Customer support has also been consistently terrible. Considering that someone could easily have been hurt by the poor manufacturing quality the CS attitude was appalling.

We had a futon from the Futon Company and were really pleased with it. We bought another that cost nearly £400. In less than a year it was sagging and the colour had faded out. We complained about this and were told "Sorry - tough". It was sagging because we were using it incorrectly - sitting on it, and the colour had faded because we were using it in a room with daylight. We would not recommend it to anyone not living in a zero gravity, black hole!

Buting from the Sheffield shop was a great experience. The assistant was really helpful, gave me good advice, even saved me money by incorporating sale and ex display items into my purchase of a futon sofa bed. Nothing was too much trouble. What made things even better was calling me by my name the whole time making the experience really personal. I received texts telling me when my products were in store and everything was on time. After reading the bad reviews maybe it depends on the store and staff? All I can say is that I will shop at the Sheffield branch again.

i bought single bed with trifold mattress..it supposed to be deliver in 2weeks ..4 days later after my purchase i no longer need mattress so asked for refund. they refused and its their policy..how come you cant cancel the order and trifold mattress isnt custom order either..avoid this company and you can buy similar products with other company with refund..

My sister went to view the item and measured it wrong, now before even going to collect it in store I have tried to cancel the item, but returns aren't allowed as she went to the store?! makes absolutely no sense, terrible customer service. after speaking to the man on the phone, I asked if I was allowed a refund and he said yes. Now to be told I am not?! never heard of such weird policies before. A quick decision was made as the sales man advised the prices were all going up the next day, which is false information. NEVER BUY FROM HERE AGAIN.

Bought a mirror from the Futon company's York store, when I unpacked the mirror to install I found that the mirror is of poor quality and the hanging method is unsatisfactory and unsafe. As a tradesman I was surprised that no fitting instructions were included for none DIY savvy customers.

I decided to return the mirror on a Saturday, the store assistant said he couldn't process the refund as he isn't authorised and could I return tomorrow, having paid for parking I was less than impressed. He said he would need to speak to his manager for authorisation. He then called his manager and I could hear her say to him,"just tell him you're new or something and that you can't process the refund and that he'll have to come back tomorrow". There was no apology at all. Having read other reviews it does appear that Futon company have a poor customer service record, might be why they operate with no head office customer service department.

I was cautious about buying from the Futon Company as I'd read a fair number of negative reviews online, especially regarding their delivery. But after a lot of searching across many stores, their Cocoon 3-seater seemed to be the best option for my needs so I went ahead and bought it. The shop assistant was really attentive and after I left she kept me updated on the delivery date/time. The delivery man was great and even explained how to put the sofa together, which was very helpful. It took me about an hour to build most of it on my own and then I got a friend to help me put the final bits together. It was pretty easy and I'm very happy with the finished piece. It's really comfy as both a sofa and a bed. It looks very smart and is really heavy and sturdy (I chose solid wood). I find I have to really put my weight behind it to get it up into the sofa position, but it glides back to being a bed really easily. I think it will last a long time. My only criticism is the accompanying cushions that I bought. The cushions are slightly smaller than the covers, making them look less smart than the sofa.