
Hypnia Memory Foam Mattress
Customer Service
Quality of website
Value For Money
Hypnia Memory Foam Mattress
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User Reviews
Value For Money
What Guarantee???
Not a 10 year guarantee as I have found out. It's actually a 5 year guarantee because each year after this period, the cover is reduced by 20% every year.
So if your mattress is 8 years and 2 months old like my one, you are now in the ninth year of the guarantee and therefore you would have to pay 80% of the cost for a replacement despite Hypnia accepting my mattress had failed in its quality but only after I sent numerous photos as proof!
Also be aware they operate under another company name "sleep tight memory foam" via eBay that hold stock despite Hypnia stating your mattress is made to order.
I used to be a fan of Hypnia but when you scratch the surface .............. say no more, you decide
Value For Money
Great Seller, Long Guarantee - Really Nice Mattress
Great seller, long guarantee - really nice mattress. There aren't many companies that have been around for as long as hypnia, these guys know their mattresses and were super helpful.
Value For Money
Just Love My New Mattress
such a great mattress, really pleased - would highly recommend
Value For Money
Really Happy Here!
We looked around and settled on Hypnia as our choice (everyone has a few bad comments). We ordered, got confirmation and next day got advice of shipment. We took delivery a day or so later, all very simple!
Couldn't believe how well compressed it was, but it grew back to size and we used it the next day.
Wowww ...Zzzzzzz!
We have not slept so well, ever. At first we thought we were just over keen on our new purchase, so we agreed to give it a month before we reviewed it.
Well, I have given it six weeks, because at 4 weeks I still felt too happy with it. I now have to say that we both feel so well rested that we are visibly much happier.
HOWEVER, I do have one problem with this mattress (Kingsize 12 inch) and that is that when the alarm goes off, although I wake up, I NO LONGER WANT TO GET UP!!
I totally recommend this to everyone. Treat Yourself
Hypnia Is The Worst Company I Have Ever Purchased
Hypnia is the worst company I have ever purchased from!! I ordered my mattress 10 months ago and in that 10 months they had missed 3 delivery dates! Their customer 'support' is appalling, they didn't even inform me there were delays in production, I had to chase them with emails trying to find out what was going on with my order. They then used an excuse that they were moving back to the uk so I would be waiting even longer. The best part is after 10 months I'd had enough and emailed them asking for a guaranteed delivery date or my money back. I got my money back. But no apology or anything for making me wait 10 months for nothing!!! Absolute joke of a company!
Replacement Mattress
This is more of a comment about the customer service as it is still early days for the replacement mattress. I contacted them after finding one side of the original mattress sagging. The gentlemen was very polite and explained how to take a photo best to show what I meant. I received a response the same day after sending the photo and another mattress was delivered promptly.
Value For Money
Love Their Product!
Love their product! - a friend has had several Hypnia mattresses in their own home, holiday home and even boat! When they recommended them we though we'd give it a try. So pleased we did...
Value For Money
Good Experience
I had a great experience here. I bought my first mattress eight years ago and actually even when I got rid of it, I still think it possibly had life in it looking back now. Delivery back then was Swift, after a few years the zip broke on the cover, but that was simple and I ordered a new one and was given loyalty discount. I just replaced my mattress, returning to this brand. I encountered a very helpful gentleman at the office who helped me seek the right model again. Whilst there were a few Queries, we had a few conversations and I found him to be extremely helpful and courteous at all times. In summary, I have had no problems with this company .
Value For Money
Replacement Mattress
We contacted Hypnia because, after five years of use, we had a problem with our mattress. We spoke to one of their representatives who was polite and very helpful. He listened patiently to the problems we had encountered and suggested, if possible, to send photo's of the mattress. As soon as the photo's arrived he contacted us to apologize that we had encountered problems and that the company would be replacing the mattress, which would be sent by courier, and we should receive it within a week. He was true to his word. It was also arranged for a courier to pick up the damaged mattress. I cannot stress enough how efficient and
profession the whole situation was handled. I would definitely recommend this company.
Value For Money
Amazing Mattress
Absolutely 100% AMAZING
Hi there
I would like to share my genuine review regarding the single mattress 10" This mattress is like sleeping on something smooth you mould into it and have such a tight comfortable sleep. Whoever sleeps on this mattress in the family whether overweight or who has chronic back pain has such a great night sleep even a nap in the daytime freshens you up so much.
The quality is amazing I would highly recommend this mattress to anyone. So whether you have back pain, even if your over weight you won't regret it.
I have had the mattress for one and a half years now and am so happy. Now we are buying another for the other room, so have ordered a small double 4ft 8 inch one
Q&A
What depth is best and what density per pound is optimal for this mattress? How long is it expected to last before it stops rebounding and sagging? ThanksÂ
don,t touch them ,HYPNIA,with a bargepole!!their guarantees aren't worth anything, the glue sticking the memory foam to the ordinary foam dries out, and the mattress proceeds to disintegrate, now wait a minute, you didnt think it was memory foam ALL the way through did you, WRONG, it,s memory foam stuck onto ordinary foam, which means you cannot turn them over !!!!.If you really want memory foam, buy a mattress topper, which you can throw away after 12 months.
Hope this helps.