Ekornes Stressless Recliner

A little over three years ago I purchased a Stressless Mayfair power recliner. The seat progressively collapsed towards the rear, where it meets the chair back. This caused great pain due to the lack of support. Fortunately the furniture store ordered a new seat. Six weeks and it's still not here.

What's worse is fact the chair, as another reviewer noted, has mind of its own. It randomly reclines and it can't be stopped. It has done this even when no one is seated. You have to straddle the leg rest and climb out of the chair, get on your knees and unplug the power cord from the battery to the chair and then plug it back in. You also have to get down on your knees to plug in the converter to the battery to recharge. This chair is literally and figuratively a pain in the butt.

I am an ergonomics specialist and thought that stressless recliners were great at one time, and coupled with their appearance, motivated me to pay two of their recliners along with a sofa, a cost over 10,000 dollars. We sat in the chairs for a short while at the store and they felt good so we bought them. Bad decision, in fact ANY other furniture would have been better.

Ergonomically, when reclined, the waterfall from the seat pan cuts off circulation on your legs, then you will get neck and back pain. The foot stool is also terrible, it does not go up or down in height causing the leg and foot to place extra pressure on your thigh and back and neck.

If you’re going to sit in their furniture longer than an hour, you’re going to have musculoskeletal problems. Don’t buy this furniture, it is actually nothing more than a poorly functional desk chair. Sit in the chair for an extended time before making your buying decision and then go sit in a different recliner, you’ll see the difference and appreciate the savings from not blowing your money on junk

The chair itself is great yet it has a mind of its own

It reclines sometimes when just sitting in it

Paid way to

Much for

It

Very disappointed in the quality of the leather. Doesn't seem to be real leather, as it's peeling, cracking, discoloring. After less than 5 years, the $2800 chair is ready for the dump. Will not buy again.

I reported a part failure on 11th of December and supplied a couple of photos. Ekornes sent two boxes of replacements which arrived this week..

The furniture supplier came out very quickly but it soon became clear that he had had a wasted journey as they were of no use at all. The very pleasant gentleman who came was very apologetic but said that he was not surprised and that Ekhornes were very poor to deal with. I now have to wait for a specialist team to arrange to come to my home to repair it but as it is linked to Ekornes I am not holding my breath.

The chair was comfy enough but I would not recommend this particular Norwegian manufacturer to my worst enemy!

We have had a stressless jazz recliner . After five years of collecting dust we had it take away bij second hand store. Most expensive dust collectioner ever bought. Terrible angle between Seat and back . Never had chair causing so much low and high back pain as this one. Low back pain starts After ten minutes sitting, high back pain ten minutes later. Worthless product.

I purchased a EKORNES Stressless chair from Collier's Furniture Expo on May 15,2017 and after one attempt to repair the head rest from falling down and one replacement chair the head rest on the replacement chair falls down just like the first chair did. Now the sales person that sold me the chair stated that the store manager will not assist in correcting the problem and that I would have to bring the chair to them instead of them coming back to our home. He also stated that they lost $45.00 by taking the first chair back and replacing it with another defective chair. DO NOT WASTE YOUR TIME AND MONEY DOING BUSINESS WITH Colliers Furniture Expo on purchasing a EKORNES Stressless chair. I paid $2.785.00 for this chair and it appears that once they have your money that both EKORNES the manufacturer and Colliers Expo Furniture do not stand behind their products.

The store manager will not even return my phone call and EKORNES when I contacted them pushes in back to Colliers Furniture Expo which refuses to do anything more to correct the problem. SO MUCH FOR CUSTOMER SERVICE AFTER THE SALE.

2,785.00 for a Stressless chair that the person I dealt with acknowledged he has seen this problem with the adjustable headrest not staying in the set position before with people that are tall like myself. Now he refuses to take the chair back knowing of the problem and making the omission of the problem in a phone conversation. Neither the management with Ekornes Stressless chairs nor the person I dealt with has offered to take care of this problem and do not return phone calls at this time.

Poor Customer service from both Ekornes Stressless Chairs or Colliers Furniture Expo. I can only assume that once they have your money, they could care less about the inferior product that they have sold

The leather loses the colour and quality after a period of only two years. Given that we travel a lot in our retirement we do not use these chairs every day! Also, the padding or foam interior loses its thickness and the overal quality of the stressless chair becomes FLAT and unsightly. Not good performance and the manufacturer, shop and insurance extended warranty does not cover this????. Why pay extra insurance cover when they deny responsibility. Would definitely not recommend this furniture.

We looked up the sales advertisements and the USA state comfort for up to 3 hours. The U.K. Do not state this fact. The chairs dip at the back of the seat which means your knees are higher than your hips and can in fact cause back ache.

Extremely disappointed, leather creased after short time and folded over on seats of chairs.followed all procedure to try and rectify, no out come,

Starting claim on credit card , section 75..

Do not waste your money on stressless . Poor quality, we even upgraded leather.

We have 2 of the Kensington chairs and a matching Sofa that we have had for 16 years and love them. I joke that my wife can not sit in her chair for more then 15 minutes before she falls asleep. A couple of weeks ago the seat cushion in my chair broke, ( it is a molded piece of foam ) Called Ekornes and they sent me to a local distributor and I gave them a copy of the original receipt from our purchase, then waited.

Now I am being told that they don't produce that style any more ??? I was willing to pay for this and now ??? you would think that they still own the molds for this and could build one to keep a loyal customer happy. Is this just to get me to buy a new one ? I am very upset about this and doubt that I will replace it with another Ekornes. If I had been told that parts would go obsolete I would have looked at other options. Now have a chair that is useless.