Homedone - www.homedone.co.uk

Where do I start... ordered a sofa set in september 2024 and they turned up with the wrong one and a cheaper version. After alot of phone calls emails ( which they fob you off, empty promises, hanging up the phone or excuses), they admitted they'd made a mistake and would send the sofa that I had ordered and pick the other up. This went on, until November when they finally admitted that they were having manufacturing issues with the sofa I'd ordered and couldn't replace it. I asked for a full refund and they offered me £80 which was refused. Trading standards are aware of this company and are helping me resolve this. They drafted a letter, that I sent, and lo and behold they emailed stating that they'd be coming today (15th January 2025) to pick up and deliver my original sofa. Delivery driver phones to say he's 5 mins away and guess what? He hasn't got the sofa id ordered and then states he isn't picking the one I have up. After a few heated words, they finally came and picked up the sofa that I'd been trying to get them to take back. This company are not worth the hassle and now I'm going to have to wait and see if they will refund me. Trading standards have promised that they will deal with this if it isn't resolved and payment isn't made within the next 14 days... so fingers crossed... will update if this happens

All staff lie they are not fluent at English so it's very difficult to communicate.They sent you damaged items then collect. Then you will never get a refund so you will ne with the item and your money it's a bad company please look at all reviews before you purchase and avoid disappointment like i did

DO NOT BUY from this company. Trail of emails for over 2 months. I paid nearly £260.00 for two sunloungers. Company will refund on one but the other they are gas lighting me too, saying I changed my mind. No you have delivered, faulty goods x 2 not 1. Had enough now handing over to credit card company. Just sent off 33 photos of different faults. Appalling customer service. By far THE WORSE INTERNET service ever received. DO NOT BUY FROM HOME DONE.

I wish HOME DONE had sent me the product they advertised that was worth the money I paid. Had I have known I was buying a poor quality faulty product I would never have handed over my money.

AVOID - worst service ever. They gaslight you.

Sofa damaged when delivered. They initially agreed with me as I had sent through evidence. Now they say it wasn't damaged, and they have ignored me consistently as I have sought a remedy.

I've been trying to get this sorted for nearly 1.5 years. They now say it's a new issue, and their policy says they won't accept new complaints after 1.5 years.

BEWARE - TERRIBLE COMPANY AND THE WORST CUSTOMER SERVICE!!!

I have never experienced anything like this before. I purchased a very expensive wardrobe with 2 hanging rails. They delivered it and assembled it but the delivery person said the warehouse operative only put in 1 hanging rail, just call customer service and they will send it out in a few days.

I called them and they informed me they cannot help; it all has to be done on an online form. I completed the online form which started an email chain which would last over 4 months and around 60 emails. I was mostly liaising with an agent who informed me that the hanging rail would be sent. Then I was informed they needed to contact the depot for this to happen. Then I was informed that they had run out of stock of the hanging rail (yet it was still for sale online). Then I requested a refund and that I will go out and buy one myself, I was told refunds were NOT POSSIBLE?! Then they did sent one, weeks later, it arrived damaged. Then they said they need to reorder more stock. I had to use Resolver to manage the complaint for me as Home Done kept lying and fobbing me off. The whole 4 months it was me chasing them after days or week of not hearing anything, I was left with a wardrobe that only was in use 50% due to the missing rail. The simplest of tasks was to send out 1 hanging rail ended up being an absolute nightmare experience. I certainly will never be dealing with them again and I hope after reading this review, that you all don't want that displeasure either.

I brought a corner sofa advert said free delivery to mainland England, After I purchased my goods, I noticed there was a charge for the delivery £68 to be precise, ( They have since changed the advert to, Free delivery to most parts of the UK ) I have screenshots of both advertisements and I am creating a case with trading standards at the moment. Then to add insult to injury 24 hours before the delivery, I was told it would be an extra £20 To bring it up the steps to my door. I wanted to cancel the order as it just felt like the whole experience was deceitful Sly and manipulative. Without any consideration how this will leave Customer feeling, ( They told me if I Council I would lose the delivery fee! Very manipulative and actively dowering customers. ( This is actually against the law)

Now for the product, Very bad quality the material is that material that you would find on a bus or public transport when it’s hot you stick to it that kind of thing, The accuracy of the stitch is also very poor seems are not in line, And the main material that covers the sofa only goes halfway down behind the cushions, So if the cushions move, you will see the black lining that is usually underneath the cushions that you sit on Absolutely disgusting.

The small print on the conditions I recommend You read, They have thought of every angle not to pay you back or to keep you trapped in the purchase, And for a dyslexic person, which I am, and I expressed This to them It’s very difficult to understand, They are not transparent enough.

A very deceitful misleading company that have clearly Mythologically n Cunningly thought how to Provide a deceiving service.

Agree, cord Corner sofa

I would give u -0 for your business. The customer service is appalling they don't care about the customer but just the money they are happy to sell damaged items to customers and when asked for a refund u ge told to pay an extra £169.

Please don't pit yourself in stress and just buy from Ebay or amazon or the high street at least you won't have ro go to the hassle what you do with this company

After sales service is shocking. When you purchase anything you get 12 months warranty but not with Homedone you get very conflicting responses when they bother to answer your emails they only 6 month’s warranty.

Table top was slightly damaged on arrival. Ask for replacement, but the aftersales process in doing this is shocking. I'll never buy anything from this company again.

Would give 0 stars if I could, this company are terrible. Ordered a left handed sofa and a right turned up. Drivers completely ignorant and no customer service at all, literally dragged it through my house rather than carry it then grunted before leaving. I opened it once they had left to find it was incorrect to what was ordered, called them up straight away in the hopes the drivers might take it as they shouldn't be far still but was advised to fill out a form online and someone would get in touch. They did 2 days later to which I advised they could offer a replacement however as per their terms I said I would prefer a refund and a full one as it was the incorrect item and for them to take it back. After a lot of backward and forward emailing they are now trying to charge me £99 for the sofa to be returned when it is incorrect and I cannot use it and to be honest terrible quality. Their terms clearly state that you can get a replacement or FULL REFUND if the item is damaged or incorrect but are now stating that because I accepted the delivery not knowing it was wrong that I'm at fault. I did not get asked to check it by the drivers they literally photographed it wrapped up and left. AVOID AVOID AVOID. Still waiting for a reply regarding a refund.