Sofaland - www.sofaland.com

We bought a 2 and 3 seater from the Warrington Branch in October 2014 along with extended 5yr warranty. Failed in October 2015 and we were informed that as it had not lasted 12 months it was still under manufacturers warranty and was the responsibility of the store. The store accepted this and told us they had ordered the parts. That was November 2015. We have since had all the excuses under the sun including the Chinese New Year for none delivery and none repair. We have spent Xmas/ New Year with a faulty suite (as at today - 17 March 2016 we still have a faulty suite!!!). The Store have lied about the parts arriving, refused to refund the cost of the suite or replace. Honestly, they may be fine if all goes well, but if anthing goes wrong!!!! YOU ARE IN DEEP TROUBLE. Personally I would NEVER EVER take the chance again. Pay a bit more and stick with a recognised company.

Buyers please beware Sofaland I purchased the Millan Black Settee (HS) and 2 Millan Black - Armchairs (HS) from 425 Walsall Rd, Birmingham B42 1BT, which were delivered on 21 July 2014. I have since noticed the material has become worn and cracked not a moth after delivery. The chairs have not been subject to any frequent use and I do not consider it reasonable that they are already showing signs of wear.

I was not prepared to have the settee repaired. I intend to reject the sofa for a full refund or replacement. There has been a breach of contract in that the goods are not of satisfactory quality, fit for purpose or as described at the time of sale.

The Sale of Goods Act 1979 states that goods should be:

The goods/sofa did not meet that of a good standard which a reasonable person would regard as being satisfactory, taking account of any description applied to them.

The satisfactory quality also includes the appearance and finish of the sofa, and their safety and durability and whether they are free from minor faults. This was not the case borne out by the report from Homeserve of which I would like a copy of, and I am entitled too.

Public statements made by Sofaland, or their representative that relate to specific characteristics of the goods, particularly in advertising or on labelling, must be accurate and are taken into account when deciding if goods are of satisfactory quality.

The sofa was fit for general purpose.

The law says, if the goods do not conform to the contract, I am legally entitled to one of the following remedies:

A replacement sofa or full refund and damages from Sofaland to cover the fault which has been proven by Homeserve who have reported that the sofa has not been seal correctly, and the stitching is deficient.

I would not recommend Sofaland to anyone. Their customer service is very poor and one of their directors threatens you with by writing; if you decide to take this to court then Sofaland fully intends to defend the claim and we will look to counter claim against you for any legal fees and time spent defending the claim. This was lightened in RED. I think it’s a very pitiable company and service if the director has to stoop that low and not negotiate a settlement that both parties are satisfied with.

Repeat: Buyers please beware.

We purchased a 2 seater and 3 seater sofa on 6th July from the Alexandra Range.

The leather on the three seater looked thin and crinkly, by January a tear appeared on the middle panel. Although the warranty didn't cover rips or tears Sofaland agreed to send an expert to look at it. They conceded that the leather was of poor quality and took away the middle panel and then came back a week later with the replacement. I argued at the time that the leather looked just as weak on the left and right panel and should be replaced too.

My words were ignored and 3 months later these panels also had rips. When reported to Sofaland they advised that it was out of warranty and there would do nothing else to support us.

A poor show by this company who should adopt a more robust quality system!

People expect more than a year from leather sofa !!!!!

I recently enquired about a product from this shop, I asked for all information including the weight and dimensions. The sales representative gave me the information that I had asked. However the problem started when I received the sofa, the weight of this was more than double than what I was told. The shop took ages to reply when I contacted them about this, they said this was not their fault, this is very poor customer service and supplying the incorrect information to possible future customers is totally unacceptable. Do not believe a word this shop tells you!!!

Everyone praised me for my new Boston premium Leather Sofa and all the credit goes to Sofaland. Whenever I found a new collection at their store, I rush to find all the features. I must say they have the best stock and are incomparable. Thank you Sofaland

With the most attractive design and quality in Sofaland’s products, you can also get them at unbeatable pricing. I got impeccable customer service through their representatives and even received suggestions. So, just get the best out of stock

In the world of home furnishings, it is very necessary to choose a right company for your furnishing requirements. And that’s what I did. I did a right job by opting for Sofaland as they offered me a high quality product at very reasonable cost. Not only this, they gave me 12 months of warranty. I will also suggest my friends to buy furniture only from Sofaland

It was my first visit to Sofaland showroom at Birmingham. See, the first impression is the last impression. I can say that Sofaland impressed me. Not only they have a good range of sofa but their sales staff was very helping. At no time I felt like I am being forced to buy sofa from them.

My niece told me that on Sofaland.com, sofas are available from 220 pounds to 260 pounds. I didn’t believe here initially. But when I actually visited the site, I was amazed. Such an excellent range of sofas and available at such affordable cost. I didn’t waste single minute in choosing my dream chesterfield sofa.

We were thinking of replacing our existing sofa set for a long time. One of my friends told me about Sofaland. Their website is really nice and gave a lot of information to us to decide. One of the best things about Sofaland is the range and price. I would say they provide the best at the most economical rate.