Foxwood Pets Hotel, Coseley, West Midlands

Foxwood Pets Hotel, Coseley, West Midlands

User reviews
4.6

Value For Money

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Foxwood Pets Hotel, Coseley, West Midlands

Foxwood Pets Hotel, Coseley, West Midlands
3.58 31 user reviews
558%
410%
30%
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129%
03%
4.6

Value For Money

User Reviews

gerryname
5

Value For Money

Very Pleased Very Satisfied

Have just picked up Ben a beagle and Sam a cat. Have always put the boys in kennels had a very bad experience with Sam last year so was apprehensive about leaving them but booked them in. Sam was also on medication so phoned to check but it was no problem. Was surprised when we arrived to find you could take Sam intohis pen knew straight away he would be OK and he is house cat and loves outside.Was the same with Ben took him right down and fetched them they are in excellent condition so very grateful to the owners and staff will be using this kennels again and would recommend them to anyone such a peaceful location thank you again will see you next year.In 8 and 6years we have never had such chilled out boys

garybishop
5

Value For Money

Very Happy

After reading the reviews on here I was a little worried but it was short notice so went for it. I'm glad I did it's brilliant value for money they treated my 3 dogs brilliantly and catered to there needs. They didn't mind that all 3 had to kept together and even kept to my eating routine for them. They were happy dogs when I collected them which is the main thing for me.

1
steveraggett

I appreciate your positive comments. Your comments indicate the fundamental problem with review sites. Hostile reviews usually are expressed in vitriolic and abusive language, and often do not contain facts. These types of complainants rarely have the courage to give their names. Some of them are bad enough to be similar to social media "trolls". Why can't someone with a complaint raise it with us directly when collecting an animal? We will readily admit fault if it is genuine and compensate for that.

While we are a small kennels(spaces for 10 dogs and 28 cats) we look after at least 500 animals during a holiday season. Most of the owners have been before and have been coming to us for years. Quite a number have said they wouldn't go anywhere else. Many say our place has been recommended. The number of bad reviews compared with these numbers puts the situation into perspective. Of course angry people will make more effort to express their views, that is understandable, but this does show that these review centres distort the true picture of how good a place is. Surely it is better to try it, call us and look round, and we will do our best to reassure everyone. How can it be in our interest to do a bad job ? If we always did we would rightly go out of business.

hillybabe
1

Value For Money

Poor Excuse For Pet Lovers

We left our 16 month old staffie here for a week.Convinced he would be looked after,as it says on the website that they are animal lovers..I'd hate to think what his condition would be like if they wasn't.I was totally shocked when i saw him.His ribs are on show.Him and his blanket absolutly stink.He has a sore red mark under his chin and his pores are sore and red and had dried blood on them.For this i paid £98..These people need reporting and thats my next move..If you love your pet,DO NOT TAKE THEM TO THIS PLACE

heatherbanks
5

Value For Money

Fantasic Pets Hotel

fantastic well mannered staff after boarding my cat there a few nights. couldnt ask for much more pleasent people clean and tidy pens and one happy cat.

recommend to friends & family.

see you soon.

jackiewilson
5

Value For Money

Boarding A Collie

i currently boarded my collie female dog. she was there for 14nights in reply to your veiw i was bringing in my collie. there was an out of control brindle staffy in the yard at the bottom trying to attack other dogs in the pens. i waited untill one of the workers had sorted this dog. i saw this dog aggressive towards other dogs. it took atleast 15 mins to get the dog under control. the staff there one of them was nearly biten while trying to get this dog under control and back into a pen where it could calm down. after this had happened the staff was very sorry to what i had witnessed. i left my boarder collie there for 14 nights when i collected my collie was in good condition and staff were pleased of how pleasent the dog had been in the 14 nights. depsite what i had witnessed my dog was well looked after in a clean pen two bowls of water l. i would strongly recommend these kennels.. its a shame that one bad experience with an uncontrolled dog have put spiteful reviews.. in this case you should look after your dogs yourselfs.

kind regards to the staff and owner of foxwood pets hotel will see you soon for another stay

donotusethefoxwoodhotel

Absolutely Appalling Do Not Send Your Dogs Here

I booked my two staffs in for a week all seemed fine, I called while I was on holiday and was assured everything was fine, when I went to collect my dogs the state they were left in was horrendous there dog beds were full of soiled blankets my female staff had been bitten numerous times on her snout, there feet were red raw like they had been standing in urine the whole time, my female staffs harness was broken and my boys toes were cut, when I asked why they were in that state they couldn't give me a valid answer as to why and instead blamed my dogs for there injuries.

I also have to say the donkeys that are kept there are in even worse condition there feet are overgrown and are extremely dirty I had to wash my dogs at least twice to get the stench off thenm i would not recommend this boarding kennels please avoid at all costs!!!!!!!!

6
steveraggett

For the information of the complainant concerned about her dogs and the donkeys (as always, who does not give a name) , an RSPCA inspector visited 2 weeks ago. She found the donkeys to be in perfectly reasonable condition, their hooves had been trimmed some time before. She also found the kennels to be in good clean condition and the dogs there to be well kept. She made no adverse comments.

The donkeys have now been taken to the Donkey Sanctuary for the only reason that there was not enough land here to sustain them over the winter. It was sad to see them go but the right thing to do.

steveraggett

I don't know who put that review on. I am well educated and everything I write is correctly spelled. So your suspicions are unfounded and are none of your business

steveraggett

I don't know who put that review on. I am well educated and everything I write is correctly spelled. So your suspicions are unfounded and are none of your business

diybird

Sorry to hear you too had a bad experience at this place. Have you also noticed that the very first two 5* reviews both have the same spelling mistake. Very fishy. Hope your dogs are now recovered.

colinharrell1955

I totally agree with this review.My dog also came back in a disgusting state with his ribs showing.I would rather never have another holiday then leave him again

Charlotte1234
5

Value For Money

Great Cattery

After reading the reviews I was going to cancel my booking but I'm glad I took my 5 month old kitten,

The staff were very friendly, and paid attention to my cats needs.

The cattery is what you'd expectit's not like home but its fine for a short say, I'm not sure what people expect from a cattery but I found no fault with foxwood pet hotel

My kitten was well looked after and while collecting my kitten I saw some of the other cats and they seemed to be very happy there.

I would use foxwood pet hotel again

Guest
5

Value For Money

Fantastic Kennels

We would like to thank all staff at foxwood pet hotel for looking after our staffie for two nights. Absolutely excellent service offered and would definitely use again and recommend to anyone who needs to board their pets. Once agsin thanks to you all

noodlez
5

Value For Money

Two Very Happy Dogs

boarded our two dogs at these kennels on the 12th of sept 2013 for 12 days our one dog is a whippet and our other one is a whippet type cross staffy i was a little nervous about leaving them as normaly at a previous kennels which we have used several times and seems well run, decided to try some where else as our dogs always seem to come home extremley thin i used to put this down to stress.But then last year my two daughters dogs were boarded there as well and they too came home very thin. I can honestly say that the team here at foxwood did an amazing job, my two dogs came home as good a condition as when they were dropped off at the kennels.All the bedding had been washed my dogs didnt even smell.All i can say is i wouldnt hesitate to use these kennels again.

P.S there are only 10 kennels so you know your dog will get that little bit more attention unlike larger establishments.

SANDYMOUNTBORIS
5

Value For Money

Very Happy Customer

WE HAD ONLY HAD OUR 2YR OLD DOGUE DE BORDEAUX 6WKS WHEN WE HAD TO PUT HIM IN KENNELS, BUT AFTER VEIWING SEVERAL WE NEW HE WOULD GET THE BEST CARE AT FOXWOOD AND WE WERE NOT WRONG. WE EVEN KEPT IN TOUCH WHILE WE WERE AWAY TO MAKE SURE HE WAS OK AS NOTHING WAS TOO MUCH TROUBLE FOR THE OWNER AND HIS TEAM, HE WAS ABLE TO PUT OUR MINDS AT REST. WHEN WE COLLECTED HIM WE COULD SEE HOW WELL HE HAD BEEN LOOKED AFTER AND ABOVE ALL LOVED AS HE WAS AS HAPPY TO BE WITH THEM AS US. SO THANK YOU FOXWOOD AND WE WILL SEE YOU ALL AGAIN NEXT YEAR...X FROM BORIS.

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