Sky Digital

I phoned Sky to cancel after being a customer for 7 years. They increased my tv/broadband/phone package by £15.00 per month, taking my monthly bill to £100.00, no warning or anything. When I phoned to cancel, I told them why and that I thought it was disgusting how they treated customers. They offerd me the same package for the new price of £67.00 per month. This proves to me that they are willing to overcharge but if the customer complains they will do anything to keep the customer. If they can afford to let me have Sky for £67.00 per month, why did they charge me £100.00 per month

Agreed a direct debit with sky. They took out double agreed. I stopped that payment then even though there fault charged me £48 to reconnect. Complained but didn’t careless

A sky engineer has fitted my neighbours new sky dish to my roof! and now will not remove it! At first they tell me I do not know what a sky looks like and would will me to climb up and take photos of the dish! Then I am told I can remove the dish so that any damage done on installation is my fault and not sky! now I am told they will not deal with this as the sky account related to the dish is not my account!!!! But its ok for me to accommodate the sky dish that I have not agreed to having on my property but they will talk to me regarding removing it! Sky have refused to deal with this problem. they have also refused to agree that they installed although on one of my many phone calls they told me they installed it on 26th January! Whilst making this complaint I was put on hold for 40 minutes. This is disgusting and a stalling tactic. I am so disgusted that sky feel they erect their dish where ever they like! I have written a complaint and still awaiting a reply and the removal of this dish!

Our bill changed without any warning from 12 to 29 pounds. We were charged through direct debit for this and wanted to know why and get a refund. We inherited our Sky account from previous tenants of the flat. Because we weren't the ones who created the account (despite all the account information being ours, paying the bills, and knowing the password) we weren't allowed to speak to them. We were being charged an unfair amount and weren't even allowed to ask them why.

The final answer from customer service was, and I quote: 'I don't know' and can I speak to someone who does? no.

Will definitely change providers as soon as our money is sorted.

Sky are a p take .... Id had sky full package for over 4 yrs ..... Always paid by direct debit on 13th of the month , never missed ever . I HAD 2 MULTI ROOM BOXES ALSO , I went to the cashpoint late sat evening and account was missing few hundred , couldn't understand it then find it is sky , whom persisted in telling my they have done a ping test on the multiroom box and fount the box is not connected so ive been charged? after lot of stress I worked out the 'ping test' is done once per moth to assure I'm not giving these boxes to my close neighbours apparently . However I'm then told if I want the account credited with over 300pounds they took without permission from my account, They would not return funds to account how dare they , It turned out after more nonsense from them that the engineer never even fitted the telephone cable to this said sky box therefore Could not possibly connect to ping back as they called it , Cheeky ******* Still adamant not refunding it and they will only credit account and as I discovered not done correct when originally fitted by there engineer ,Still my fault they tell me , Even added that actually the engineer is not responsible to fit it , even though paid for that sky then said it is my job to fit it , they caused so much stress unnessecarily and Soley down to them , Eventually I got my money returned via the direct debit guarantee and Sky then passed me to a balliff , They got not a penny and never will . CORRUPT

After been with sky for over 12 years I needed to reduce my package and make a saving, The person I spoke to was (I thought at the time) very helpful but after realising what channels I was left with I could have got all this on "free view" all the channels I watch I do longer get and I feel tricked and trapped into another contract, so I rang back and no help at all it seems sky are only interested in new customers

Have spoke to three different operators and one especially(pity I can't name him was absolutely brilliant and professional helped put me at ease after speaking to 2 other big name suppliers who were not very nice to me.I now have a very good deal from sky and at last can watch my sports live .yippee the only down side is that it took me nearly all day on and off to speak to the online operator but do respect the fact they were exceptionally busy today. I knew what to expect as I had spoken on the phone three days to A very good operator who got me an engineer out on bank holiday Monday who was excellent by the way.downside I was without nearly all my programmes for nearly four weeks and i I've lost all my recorded programmes when the engine eer finished

Awful customer service. I put a complaint in on 1 August. I was told that I would have an update within 72 hours. I didn't. They have replied since, but not addressing what I actually complained about.

They have changed my package, without telling me.

They have increased what I have to pay, without telling me.

I do not want the new package, as I was happy with the old one, so I am certainly not going to pay more.

I have had no response to this aspect of the complaint and it's now 11 days later.

I've asked for my complaint to be dealt with by somebody who knows what they're doing and actually addresses what I've said. I've heard nothing.

Can't get through by phone. Can't get an answer on Facebook.

Really poor company.

I signed up for sky and it was cancelled day before install cos previous tennants hadn't paid there bill phoned them all I got was bad attitude and them saying they can't do it until previous tennants bill is paid pretty disgusted no wonder ppl switching to virgin

Disgusting service and attitude . Nothing but bull from customer services . Phoned 6 times put on hold then cut off 4 times . Told porkies the other 2. Sky box been in 8 days told my free gift was automatically ordered when I joined then I had to order it which I did . Then told to reclaim it a week later . Feel a stunt as been pulled to trap me into a year contract .

Will be returning the box . Companies shouldn't be allowed to act like this .

In a nutshell I think sky are a revolting company .