118 118 www.118.com

Like most other reviews on here I also got tricked for 2x lots of £12, sound up for a free business directory and was no mention of this! Disappointing that companies today can get away with this immoral business practice, I’ve reported them to trading standards and strongly recommend everyone else does!

Do not use them as when you add your company to the free listing , they "upgrade" you with out you consent and the upgrade is free for 7 days but as you are not informed of the upgrade you don't check and cancel this in time and then they will bill you £ 50.00

I called 118 118 in a hurry to get a number. I knew that I would be charged about £1.20 for this service. I was asked if I wanted to be connected to which I said yes. Upon hearing the message that the charge was now £8 a minute I disconnected. However on checking my phone bill I was charged just over £10 for a 38 second call I called 118 customer services and complained and have been promised a refund by cheque. This service should not be allowed and any government that allows this blatant extortion should hand their head in shame. Consumers should be told about charges upfront. My advice to anyone never call 118 118 and if you have been charged complain to OFCOM your local mp and local councillor.

£60 for a vets number. How do these people get away with this.

hi I think this service from 118118 operator service is bad because they charged me £25 charge just for a few minutes last week and again 1 week later £14 I wont a refund..

Absoultely shocking service,avoid big time!!! You end up paying massively backand customer service is appauling literally avoid

A friend dialled 118118 from my home phone without me realising, for a 4 minute call I have been charged a total of just under £25. This absolute robbery should not be allowed its absolutely disgusting. I am fuming and will warn everyone I know about this heinous company. I knew they were rip off merchants but didn't know to waht extent until this happened to me. They should be stopped!!

I was given a wrong number for a business today - a fax number which 'screeched' down the line at me and upon calling was given the wrong number again. A simple google search later by me brought up the correct number.... What a useless/pointless service 118 118 offers!

The text will take 15mins. to arrive and it did not arrive, in case of emergency is useless, and if you try to go for the connect call it will cost you all your credit the whole 10 pounds for nothing if nobody answers your call. The operator make sure that you stay on the line for ages while they are searching the number, not very smart for a call centre job or they tried to charge more and finish your whole load. very upset, i will not use this service anymore in my life, is better to ask the strangers on the road.

118 are a joke they offer you these great loans. Everything was fine at first. Then they say hey you have a top up. Go on the website and apply. So you try but there is nothing available and for two days they keep fobbing you off with the same excuse. The system is down. Fed up I speak to management who then say because I have a payment due in less that a week it is not showing me the top up. Yet I only received the offer on Sunday and have been trying since Tuesday. So can you tell me why you have given someone false hope who could have really used the top up offer when it's a clear regulation set by FCA to make sure your message is clear and customers are treated fairly. Does that seem fair. It's like dangling a carrot infront of a rabbit for two days then saying sorry rabbit carrots gone. Not sure where and not sure when it will come back. This is a joke company. And should not be given a full license to trade by the FCA as these things are happening on an interim license. 118= liars thiefs and very confusing