TalkTalk - www.talktalk.co.uk

The internet service with talk talk has always been average and I out lasted my contract though I was ok with allowing the internet service to continue, which was more down to my laziness. But enough was enough of slow internet and that's their Fibre 65 which is supposed to be great, sadly not. I now have tried on three attempts to cancel my use of their service and its like they don't give you an easy option to cancel. They try to push it on my new provider to cancel with Talk Talk which seemed weird to do so but Three who I have moved to said it was 100% on TalkTalk to cancel it. After my third attempt of telling them to cancel and well within my billing period (12 days) before the next months usage would be used they have told me I am to act like I'm using the next months internet and i then pay for it and then also send them the equipment back in that time. Why should i pay for another month that I won't even use as I made it clear I am already using Three's service.

I was wondering what would happen if i just cancel the direct debit after I pay this this months internet which I also asked the advisor? I was told not to do that, and see out the extra month I won't even be using.

I then also asked could I get the transcript of this phone call or more info on all that we have spoken about as well as the instructions in this cancellation process. I did not get this I instead get an email 'We'd love for you to stay" - We'd love you to stay, and because we know that value matters to you, we'd like to help you find a new plan that works for you. It could save you the hassle of leaving.

I called them three times and its like talking to a wall they are so difficult!

I was a TalkTalk customer for a short while. The UK based sales phone lines showed professionalism and drew me in to what was a false sense of security about the company. Calls are answered quickly and the staff are well spoken and polite. I am not going to write much of anything about the quality of service but in my experience it was bad from the off. The issue I want to draw people's attention to is the quality of after sales, mainly their customer services.

I waited around 22 minutes to speak with customer services the first time I called which was a day after they had provided their internet service to me. When the first person answered the phone, it was clear that we had a bad line which was quiet and had lots of delay. The lady on the phone was clearly struggling with the English language and it was at this point that I realised that TalkTalks customer services had been farmed out on the cheap to the Philippines. However hard this lady tried, she could understand my clear English accent and I ended up having to spell my address out for her which she constantly wrote down incorrectly. I was eventually cut of the call after around 33 minutes of getting absolutely nowhere. On phoning back, it took around 16 minutes to speak with a gentlemen using a similarly quiet and distorted line with an even more troubling delay between voices. I could say a few words before I heard my own voice coming back at me, presumably from the headset he was wearing. The quality of the sales team is leaps and bounds away from the reality of their customer services and in saving TalkTalk money by being cheap, they put us through a long winded and painful process as a consequence.

To cut a long story short, TalkTalk are probably the worst version of modern day customer services that I have experience in my life and that is coming from someone who is rarely impressed by customer services. It's almost impossible to get anything done with them and in many ways, I feel annoyed that TalkTalk think it's okay to take money off of British people then send it abroad to pay for for foreign workers who work for a fraction of our wages. Not only does this make the whole experience for us a miserable one but it is not in the current spirit of British jobs for British people. I know TalkTalk aren't the only ones that do or have done this to British workers but they are currently among the last to do it as other more savvy companies have realised the damage this does to their reputation.

If you want a service that works and is reliable then walk away. I'm not the only example of how dysfunctional TalkTalk's services are. Their equipment is cheap and they don't have their own network anyway. They just jump on the back of BT's equipment then give you an awful router that falls over all the time. Do yourselves a favour and don't support this woefully under performing company who at their heart are anti-British workers

Raised prices within a fixed-price contract!!!

How is THAT legal????

This relates to broadband.

They advertise they never cap your line and never slow you down but I have re-contracted with them and the speeds are atrocious . One minute im getting in the range of 24.5 the next am getting a lousy 21mbps . I wouldn't recommend this incapable provider . There cs is no help what so ever all they think of sending you a router as if that's going to fix the issue and have them so called engineers out at your home they as bad as each other .

I update my phone and get the excellent offer and I get the perfect thing which i needed

I have been with TalkTalk from the start.

Talktalk is running an advert saying there won't be any price increases during your contract.

My bill came and it had been increased by £1

I rang Talktalk CEO's office only to be told Talktalk has been very good to me.

The man also told me to remove some of my packages to reduce the cost.

I have removed a package to help with the cost.

I am not in a position to increase my budget while on the pension,so I have had to cut my cloth.

If you want help from this lot at Talk Talk see your doctor before contacting them you will need a very strong medication to keep you calm ! Dear goodness is this any way to treat the paying customer, It’s very similar to talking to a brick wall, why can’t people in the UK get to speak with first language English speaking staff why do these huge companies treat their customers like dirt? I would never have signed up to Talk Talk if I had known they used foreign call centres.

This service is totally off the scale rubbish.

Talktalk has enrolled me into a contract and added on extra charges which they refused to deduct off, added late payment charges two months down the line .

There customer service team based in South Africa are very rude and do not understand basic English, when requested to raise a complaint they try and avoid by attempting to confuse or argue with you. When requested for there names they refuse, one agent even declared herself as a Manager and stated she has nobody to answer to when requested for a senior member or staff.

Quality of wifi very poor and does not work half the time.

Overall extremely dissatisfying and you need to avoid at all cost regardless of there sales pitch.

Will be contacting the Ombudsman regarding the additional none authorised charges and rude behaviour from the international call centres which TalkTalk believe is the answer to good customer service .

Took out a mobile phone contract with these clowns a wile back. Came to the end of the contract, turns out there had been another running in tandem in the background for whatever reason.

Spoke with their advisers (clueless and incompetent come to mind) and reached an agreement to pay in two installments. Asked repeatedly once this was paid, would this terminate the contract, and was told repeatedly, yes it would.

Ring up to settle, and now advised, no the contract runs until next year.

Please, whatever you do, do not enter into any contract with these incompetent buffoons, they offer appalling customer service, and lit to go with that.

Where a rating is given as 1 star, please understand it is only one star as no other option was available to go lower.

You've been warned.

..we had 3 contacts with talktalk mobile and we found this company to be the worst we have delt with.my daughter ran over slightly with her data the charges for this were eye watering,so she set up an alert to tell her she was nearing her limit, they only alerted her when she had exceeded her limit, guess what!, more eyewatering charges,the customer help line was uninterested,and seemed to have difficulty understanding our gripe,seemed to be reading from a script to which they would not deviate,anyway in april 2017 enough was enough, we decided to move provider, we wanted to retain the numbers of 2 accountsso asked for pac codes, the third number was my daughters she just wanted the account cancelling as she had a new provider already and was happy having a new number.fast forward to august 2017, we are still being charged for my daughters number, their excuse.....we didn't use the pac code they had provided , hence the account was still live!.a pac code we didn't ask for and an account that had not been used since we cancelled it!!. to add insult to injury they want another months fee to give them notice!.i will be moving all my services provided by them to new providers. this scenario was just the tip of a very big iceberg of their failings, they really are the worst company I have dealt with.i would not recommend them to anybody. do not use this company for your mobile phones, thet seem cheap to start with, but will hit you with punative charges whenever they can, and customer service does not exist!