Vodafone - www.vodafone.co.uk

Disgusting treatment and service.

Broadband supposed to go live 12/03/2021 told us live by 5pm...the midnight. Yesterday...still not live. Called...got told live by 5pm...still not active...they told us live by midnight and it can take up to 24 hours. Been on the phone for over 1 hour this morning to be told “active 24-48 hours” . Each person telling you different and still NO internet! No offer of resolving this just told to “wait until midnight” AGAIN! Cancelling and going elsewhere! AWFUL service!

during the early May 2019, I called for upgrade, my call was answered by vodafone indian staff. during the call, they abuse me for being muslim, fasting and made fun of my religion and my country. A complain was made to vodafone and despite number of follow-ups, there is no update what happened after this.

Vodafone has failed to cancel my monthly rolling contract last year May and kept charging me for services I did not use. There was many many written complaints I wrote to Vodafone and many pointless and expensive phonecalls with them. It took over 8 months to solve anything with them using Resolver as my support while my credit ratings has been badly affected too.Vodafone did not responded to any complaint letters and failed to call me back any time they promised they would. Even finiding any sort of solution with them was hard and dragging even though they recognized the mistakes they made.Unacceptable customer service!I would not recommend anyone using Vodafone as their Mobile broadband.EVER!They are not trustworthy and customer service as such does not exists!

I had a contract with Vodafone last year and I'm very disappointed.

Not only did they send the items to the wrong address, but after I cancelled the contract (within the cooling off period), they still continued to bill me and it affected my credit rating!

I phoned up multiple times and was passed from one person to another. From one department to another. They assured me the contract had been cancelled. However, it was still showing up on my credit report that I owed them more and more money!

Eventually I had to go in store and get a member of the team to cancel the "contract." They corrected my credit file.

Never ever take out a contract with Vodafone. They can't be trusted with your information!

Vodafone used to be a good but now not anymore. I have 3 contract with Vodafone and I am paying £138 every month with NHS Discount also I have recommend 3 other people with Vodafone, I think I have done biggest mistake recommending them always problem OVERCHARGED, CHARGED FEW MONTHS AFTER CONTRACT, now they are disconnecting their services if I go 2 days extra. My bill date is 25th every month today 28th they disconnected my line I have paid my bills and they are saying take up-to 48 hours. not only that they are reporting credit agency for late payment. I WILL NEVER GO WITH VODAFONE AGAIN AND I WILL NEVER RECOMMEND OTHERS TO GO WITH VODAFONE.

And I would like to request independence body to review my account because I have been paying big bills since 2009.

I was using Airtel services in Delhi India on my number but I was regularly getting calls from Vodafone for port out.. I thought I should try to use my number in Vodafone because sometimes (once in hundred times)I didn't get service in Airtel (once in hundred times). I gave my documents for port out into Vodafone.

Then after few days my number port out into Vodafone and I put up my sim card into my handset from that day till today I am not getting any services neither calling services nor internet services. Most of the time my number is not reachable OR All lines are buzy if someone tries to call me and I never get any 4g and 3g internet in my phone even though I am using iPhone 7 plus.

Few days ago I was out of town means I was outside Delhi and I was getting no services in signals. I suffered for 5 days.

I tried to reach Vodafone for help I had logged a complaint on 3rd April and they took a time of 7 days to sort out my problem but they didn't do anything for me.

Even today its 27th April I again called them to help me and to sort out my problem but they are unable to help me.

Now I am asking them to release my number so that I can port out my number into Airtel or some other company but they are saying you can't and you have to suffer with Vodafone services for 90 Days.

Please help me out guys or allow me to port out my number into some other carrier before 90 days on special request or something.

I never recommend anyone to use Vodafone at any cost.

Please stay away from Vodafone.

Thanks

I would give no stars if I could that's how bad my experience was! I took out a contract with Vodafone and everything was fine until it needed renewing. First of all they sent the new phone to the wrong address, but still expected payment! I gave them my new address again and it still wasn't delivered to me. So while I was still within the cooling off period I phoned up and cancelled the contract. Only they didn't cancel the contract from their end! They were billing me every month for a contract I had cancelled and a phone I didn't receive! I rang up multiple times about the situation and was passed from one person to another and was told the contract "had been cancelled" although I was still being billed! I cancelled the direct debit and they then went on to affect my credit rating even though I was trying to resolve the issue! On the end I went into a Vodafone shop and spoke to someone face to face. It was then that we discovered that they cancelled the new contract I took out but shortly after opened a new one with MY details and WITHOUT my consent! Also they still sent the new phone to the old address for a second time round while they opened this new account! Thankfully going into the store was the end of the issue. I would say NEVER EVER EVER trust Vodafone with your details. They took mine and made a new account without my permission and I nearly had debt collectors at my door because of it! I wouldn't trust them with a Goldfish!

ordered a new phone online , which was same day collect in store, so go in store oh sorry it is not here ( yes in a phone shop ) so for a further 5 days going in twice a day, still nothing but keep getting emailed saying the phone is in store WARRINGTON.

no one has a clue what they are doing in the contact centre or in there stores. a week later still no phone, all this from the collect in store haaaaaaaaaa

Avoid like the plague. They lied to me about my contract and I now have an unexpected bill of £118 after switching phones. I would have gladly paid an extra £7 a month for unlimited calls, instead they told me I had unlimited calls, I have a charge of £83 because they only gave me 500min. After 14 years of loyal custom with Vodafone this is the last 2 years of my custom they'll ever have.