E Courier www.ecourier.co.uk

They are booking a lot of deliveries at the same time of the day which makes impossible to receive any delivery at the time scheduled. Timely manner they are just not respecting anything. Invent excuses and apologises, no matter what, just in terms for them to take the money from the clients. Very bad delivery service.

Do you have a lot of spare time at work and nothing better to do then be on the phone for hours? If so ecourier is the perfect service for you. They are rude, incompetent and made most mistakes then I can be bothered to write about.

1. I didn't have an account, they never asked and almost charged another company for my deliveries because we had a similar business name. This set me back half a day and they never apologised.

2. They changed the quote and made it more expensive

3. I had to ring them many many times and they only have one number on the switchboard. I was put on hold endlessly.

4. They got the payment details wrong.

5. They got the address wrong for one of the deliveries.

6. When I rang to correct this I subsequently found out they just deleted this delivery from my order.

7. When the delivery man came he kindly took the package but said it wasn't in his order list. When I rang them they accused me of never booking it in.

8. They never apologised when I sent them the email proving that I had booked in this parcel - apparently there was just a glitch on their system. They also asked if I had paid for this parcel- like they might charge me again!

9. They can't send an invoice for a week which they never mentioned before - I am expecting not to receive the invoice.

They are blunt and unhelpful by email.

booked a bike hours in advance as it had to be collected before a certain time, even made sure the collection was schedule 2 hours before the client was leaving. Was never told when I booked that there was a chance it would be hours late.

Had no idea that they were not at the collection point on time time until my client told me 40 minutes later. called to chase and was told it would be another 40 minutes. Called back about 15 minutes later and was told it would be 16 minutes - I questioned if this was accurate or not as my client had to leave and was eventually put through to control. They then told me it would be a further 60 minutes from that point. Way to late to collect from my client.

At no point did anyone call me to tell me my pre booked bike would be delayed by 2 hours. Was told that it was busy as it's the Christmas period and that is why no one called me - think I was supposed to accept that. Person in control just spoke to me as if I was being unreasonable and should be totally fine with the fact that a pre booked bike for an urgent package never showed up.

I had exactly the same situation with a bike in October though so I think this is just how they operate.

Would never use again and would never recommend. Begrudged having to give 1 star to be honest as they didn't even deserve that

work e courier but not for much longer,ivr just been paid for a week 105 quid for a week when i went to stockport from london,oxford to london,tun wells twice among 20 other jobs,by the time these greedy bummer take off van rental 70 unlesss you have an hour off for doctor appt then it goes up to 120 then 50 fro pda deposit absolute shisteer well clear they pay abs nothing and charge a fortune,they tell you some of our drivers earn 1000 a week bullshot

We recently used ecouria to delvier some packages for our business. Firstly they had not booked us in on the date we had agreed but were only told this when we called to check the day before.

Despite giving them all the details of the deliveries, they stated they coudn't 100% guarantee that all of them will be delivered but did not give an alternative.

When the drivers arrived, they had not planned their routes and we had to sort that out for them.

Not all the packages were delivered but we were not informed of this until we saw the packages left outside our company from the night before.

They have no formal contract which leaves companies at risk should they not have time to complete the job.

We will never use them again.

I was on my bike on my way home when van overtook me very dangerous at traffic light i was on bike spot infront of cars when van driver from ECOURIER moved to front and start raving his engine and. Swearing on cyclist i ask him y , as traffic green he spat on me and drove away he was calling every names and racially abusing me, he was swearving as he was driving very dangerously, next traffic light he even reversed,

I called to make compliant they never cared never call me back for feed back, the woomen just said we ll speak to him , she doesn t even speak english.

DO NOT USE THEM PLZ

Regestration of the van. LO12 XAT

After calling to discuss a cancelled booking I have received terrible service and I am shocked at the attitude of the staff, including the managers who I have spoken to, being told "That's life" and "It's not our responsibility" so I have still been charged the full amount even though no delivery took place! What started as an unfortunate communication problem has resulted in several emails and phone calls wasting my time to no avail because the company policy is all about making money and not customer satisfaction! I will never use this company again and suggest everyone else avoids it too!

I am surprised that people have problems with them and their staff. I have always found them really polite, helpful and really friendly. Their website is brilliant for tracking etc and I always find they get to me a lot faster than their average waiting time. All in all one of the best companies I deal with. Efficient, friendly, helpful. Best couriers I have ever used.

incompetent staff, charge to much for van hire, ins, charge money for any little thing, you can never make money with this company.when you join you have to pay equipment deposit of £1200 when you leave they pay it back over a 9month period which is fair enough incase any summons appear, but in the mean time make up damages done to the vehicle you hired to reduce payment to almost nil so be aware, clients always moaning about the way they opperate.

Sullen and petulant staff failed to inform properly of collection time meaning they arrived post-working hours. They then blamed me and slammed the phone down! Completely ruined any hope of delivering the parcel on time.

Even before ordering I was given the run-around from department to department. They offer good value, but this is due to shoddy workmanship and abusive staff. AVOID AT ALL COSTS