ParcelHero - www.parcelhero.com

REPORT TO UK POLICE

14.1.25 I completed a measurement for for Parcel Hero. Many photographs taken to confirm sizes of 2 x boxes. 53cmx53cmx69 weight 19kgs. Boxes were actually well under these.

Supplied quote of $870.17aud. Quote accepted and paid by credit card over net.

parcel collected in UK and shipped.

22.1.25 before parcel arrived Parcel Hero sent email saying my boxes were audited and found to be 3mm and 6mm over the sizes I quoted when booking. $34.60 taken from my bank account with out my authorisation. I submitted a complaint but numerous emails by Parcel Hero resulted in nothing.

29.1.25 I pursued email complaints with Parcel Hero and they then took another 16.02aud from my credit card with no authorisation.

I have since checked reviews on the net for Parcel Hero. There are numerous reviews by people who have been tricked in a similar way by Parcel. This is a regular trick used by Parcel Hero to take money from peoples accounts and they have no recourse. Large amounts of money is being taken by this company through this and the need to be brought to account.

Please do something to stop this organised sham which parcel Hero is using to take money from customers. People need to be protected from people like this.

You can easily search reviews for Parcel Hero to realise who extensive that this sham is world wide on people who have no recourse to get the money back.

I have numerous emails, photos before shipping and after delivery to prove my parcels were well within the measurements supplied when booking the boxes for shipping. Please advise me if I can supply these emails and photographs to support this complaint.

My experience with ParcelHero has been nothing short of awful, absolutely, and totally awful. You, parcelhero, arranged delivery of an item measuring 102 cm x 85 cm x 9 cm, which I dropped off at my local post office for delivery by Parcel force.

Somehow , My huge parcel has been lost.

I have come across nothing but prevarication and excuses by you for not paying out my claim for the cost of delivery, which was £22, the item of £45 or the fees that I had to pay to the seller of the item.

Excuses, prevarication, and hurdles to jump to save £67 payout for your own mistake . How very very sad for a company to treat customers this way.

Hang your heads in shame ParcelHero. 

UPDATE: ParcelHero have totally declined to refund the item sale price as I do not have the original invoice for the purchase of this item from eight years ago. This, despite absolute proof that the item was sold, how much it was sold for, where it was sold, when it was sold, when their 'service' was purchased, when the parcel was dropped off and, their admission that my parcel has been 'lost' by the courier. BEWARE and be aware, before using this company.

Parcelhero is the worse company I’ve ever come across.

After missing 2 slots to pick up my parcel, they damaged my parcel I was returning for a refund to the original company.

I have been corresponding since October for a chest of drawer I was returning to the company I purchased and they damaged the package and item inside in the delivery process. I took insurance and after providing everything they asked for they just emailed now to say I won’t be reimbursed my money. This was my baby’s chest of drawer. I haven’t got my refund and the cheek they have taken my money and after 2 months I received another email stating that I’ll be charged more money for an item they damaged and didn’t deliver.

Stay well clear from this company they are horrible. There is no phone number only email service and whoever is behind these correspondences is as horrible as the company they work for. To start the year like this, im fuming. I will not let this go & I will be going to Trading Standards as I’m really appalled at this company and how they have handled this case.

If you check social media there are hundreds of people complaining about this same issue. What’s the point of having insurance and in the end being left dry! If my parcel was delivered in the original condition I’d have received my refund and I wouldn’t need to claim.

I won’t stop until I have my money back.

4 days after booking through the website I still have no label.

They only communicate through email. I must remember no phone line equals potential issues.

Quite how they could not provide labels I do not know. Gave up and booked through an another service, labels appeared within 30 seconds and they were cheaper.

I just hope they will refund my money, its in the hundreds.

I send a lot of parcels and having companies not provide the service they are selling reflects badly on me. Very dissapointed and they need to have a close look at customer service, can not recommend.

I posted a Motherboard through Parcel Hero to be repaired in Canada on the 19th of August 2022.

Because the Motherboard had to be repaired I contacted HMRC Customs and Excise to get the appropriate numbers to exclude import and export duty

Parcel Hero then sent it through Landmark Global who in turn sent it through the Canadian Post Office to Gigabyte Canada

When the Canadian Post Office delivered it to Gigabyte Canada they tried to charge Gigabyte Canada $200 for some reason that Parcel Hero refused to tell me why?

Gigabyte Canada refused to pay and at no point did Parcel Hero tell me that I had to pay this money or even what the $200 was for. I had already paid Parcel Hero that money to have the Motherboard delivered this was an additional fee.

So from the 27th of August till the 10th of December, the motherboard was held in Canada and undelivered and unrepaired to Gigabyte Canada.

I in the meantime had to buy another Motherboard for £850 because Parcel Hero cost my multiple businesses money due to them taking 4 months to return the unrepaired motherboard this, in turn, required me to spend £3,700 on new CPUs.

Finally, I got the Motherboard back unrepaired and Parcel Hero then took more money off my credit card for the unrepaired and undelivered motherboard to be returned to my business.

I will now have to resend the motherboard to get it repaired but definitely not through Parcel Hero.

Finally managed to collect and deliver parcel after 7 failed attempts, then had the audacity to place a sur charge, 4 x cost of original postage, claiming overweight. I proved claim false with pictures and documented evidence from manufacturer of product, Parcel Hero then proceed to take charge from my card against my written will, then lied to credit card company claiming was part of original transaction.

In short avoid at all costs unless you enjoy dealing with incompetent sociopaths

The worst service from beginning to end and absolutely no level of customer care. I paid for a service where I dropped it at the nearest depot and it was delivered by courier to the recipient. I was given the wrong drop-off location upon booking. I had to travel to 4 different locations to drop the parcel off as I was told the incorrect address at each place I was told to go. The recipient was sitting at home all day waiting for the parcel and I received a message to say there was a missed delivery. No delivery attempt was made so the recipient then had to go and collect the parcel. The recipient was an old-aged pension with no means of transport. Door cameras proved no attempt was made to deliver and yet Parcel Hero was of no help at all. I will never use them again. Shocking service from beginning to end.

Shocking level of service Entrusted…

Shocking level of service Entrusted Parcel Hero to do a job only to have £1200 worth of property smashed beyond recognition.... Every excuse in the book used to deny all responsibility. This company do not give a damn about their customers or the parcels they collect..... UPS was the carrier they chose to use and are equally responsible.... All my complaint emails answered automatically without any person to person contact...... Terrible company, terrible service they dont care who they work with just take your money and run.

I should have listened to the very many that told me to avoid parcel hero like the plague.

Never again

Zero is how many stars I'd have given them if it'd been an option.

We foolishly used them to courier an important parcel to another country with a scheduled delivery date of February 9. The parcel wasn't delivered until February 13, FOUR days after the scheduled date. The package was time critical as it was to meet the deadline for a important and valuable tender and thanks to ParcelZero we missed the deadline and lost out on the tender. Thanks a million . . . well, several hundreds of thousands . . . ParcelZero.

When we complained they at first blamed it on a public holiday in the destination country (which they should have known about and taken into account before promising a delivery date), but it turned out the package hadn't even left Europe until AFTER the holiday and even more importantly until AFTER scheduled delivery date. And it still didn't explain why it was FOUR days late.

Needless to say, when we pointed that out to them they just said "Terms & Conditions" as if that excused them of all their obligations, responsibilities and promises and washed their hands of it. They might as well have said "nothing to do with us" and "scr*w you".

Avoid at all costs.

Booked a parcel for India on the 7th January collection for the 10th. Labels were to be sent within 60min to print and attach.Never came and the UPS came to collect on the 10th.Wouldn't take it as no labels .Rebooked for the 12th and tables sent online.Parcel went On the 21st received email (11 day later and this is supposed to be 4 days delivery) that the receiver needs to contact local UPS office.They did call and were asked to present Pan card, GST number and an Import & Export licence.They did the first 2 but as its not any goods they don't have licence.UPS not releasing the parcel.My parcel has an application form for a PAN CARD that's it and has been declared on the form.If the licence is a requirement in India then ParcelHero should have asked for it when booking,

I have sent 44 emails to them still haven't to been able to resolve it. Ask to return it back to me in UK then they want another £40.I already paid £40 to send it. There is not contact number to call or if you ask them to call they only send you email.Useless company and now 27th Jan its too late and will destroy my parcel.

My friend send the same document with Fedex but £6 more then what I paid and it reached in 5 days

ADVISE NEVER USE THIS COMPANY USELESS TERRIBLE SERVICE