Parcels 4 Delivery www.p4d.co.uk

Dreadful - booked a pallet for arrival on Monday 7th June. It didn't arrive regardless of the person on the help chat advising it was out for delivery.

Checked in this morning (8th June) to be advised not only is it not on the way, it won't be delivered until tomorrow when the recipient isn't there.

Asked for literally any help in making it work, including being given a late delivery slot or changing to another day, however the supervisor has been literally no help at all.

We wanted to put all our pallets through P4D moving forwards as the service seemed so easy to use, but needless to say, we won't be.

This has been the worst service ever, I send pallets all the time and though I’d give them a try worst mistake I could have made. They did not collect pallets on time then delivered them even later. You can not speak to anyone on the phone they do not answer emails. I paid for next day for a pallet to be collected on the 5th and dropped off on the 6th, they did not collect till the 6th and then decided to tell me they was not dropping it until the 10th. They then stop answering emails. I will never ever use again stay well clear of this company

Damaged all my goods in transit, put them on another pallet and re wrapped it. Put all the broken goods on the bottom of the pallet so it appeared fine when it arrived. It was only when I decanted the top layer of the pallet a couple of hours later that I found all the damaged goods. I contacted the sender who sent me pictures of the goods on despatch and they were on a completely different pallet with different wrapping! When I raised with their customer services they were not interested and said the pallet was signed for as undamaged! The palelt was signed for as undamaged because it appeared fine on the surface. It was only after decanting the pallet (which took 2 hours) did I find all the hidden damaged items. The driver was not prepared to wait for a full inspection. Contacted customer services and they were not interested. Have not even bothered replying to me now. Avoid using these people!!!!!

This company is beyond appalling. I booked on a job for an urgent collection and then realised they are simply booking space with other hauliers. The haulier they used didnt accept their order it was collected on the day it was supposed be delivered. I was then told the delivery would be arrive at 8am 5 days late, but when they didn't arrive I was then told they were an "AM" delivery up to 1pm; but we were a priority first drop, and the driver had been told we were to be done first. At 2.30 the arctic lorry arrived (when I'd said access was narrow) and they couldn't get up the hill. They'd used Gregorys and the driver said he'd had NO instructions for narrow access, it was a 8-6 delivery window, and no one had called him from his office regarding us. On not being able to get up the hill my builder had to load up his van with the delivery. The tail lift was so high that he strained his neck and shoulder reaching up. Needless to say this cheap price has ended up in delays, a very unhappy and injured builder, and a massive dose of stress. If I'd read reviews on this company I wouldn't have used touched them with someone else's barge pole.

Caught as the innocent end-client victim in the crossfire between a bankrupt business whose incompetence failed to give the correct information to the delivery companies concerned. My pallet was at risk, in limbo. Excellent communication, help and feedback from M. at the main office in tracing, saving and rectifying the sender's mistakes swiftly took possession and action to deliver the previously unwanted undeliverable pallet to a happy customer. She worked tirelessly and pulled out every stop to ensure that the shipment arrived. Highly recommended service. Not many companies can be so accommodating when sorting issues. Thank you.

Excellent communication, help and feedback from all the staff at the main office in rectifying a delivered damaged pallet abroad. She worked tirelessly to get the pallet returned and to keep both my customer and myself happy. Highly recommended service. Not many companies can be so accommodating when sorting issues. Have since used multiple times and had no issues so the first issue must have been very un lucky.

P4D were let down on our important shipmentby two of their couriers and their customer services team pulled out every stop to ensure that our shipment arrived on time.

As someone who has been shipping goods for 30 years I know that occasionaly things do go wrong but the way P$D dealt with the problem and solved it quickly, despite it probally costing the a lot of money, 10/10 !!!

This was our first shipment with them, since then they are the only comapny we are using and have sent sent another 10 shipments with them

The courier did not come on the day they were booked for. Very disappointing, but further to that they charged me £24 extra to rebook the delivery for the next day even though they are 100% at fault. A COMPLETE JOKE!!! Do not use, you have been warned!

Booked for a car door to be picked up and paid £35. No one came. Unwilling to pay a further £8 to rebook i asked for an explanation. Two weeks later and i have received nothing. Not able to speak to anyone on the bogus phone number.  I have since paid Parcelforce £48 to take the door.

Very Helpful Customer service team, Had a small hiccup which they sorted out for me.

very happy with service and parcel delivered on time . Thank you P4D .