UK Mail Group Courier and Delivery www.ukmail.com

The driver was due to deliver a parcel for our company and each time he claims either nobody was available to sign for or the door was closed so he could not get in

The customer service are just totally incompetent and very unhelpful , they even refused to help to call the driver to give him instructions as he was clearly at the wrong address and claimed that they were not allowed to help as my name was not on the parcel although I had the tracking number

Totally unheard of - rubbish is the word -do not use

Had a previous very poor experience with this company when they proved themselves incapable of delivering some Christmas gifts to my son and his family, either on time or to the correct address!

This time I asked a friend to send some car spares for me for next day delivery to a garage in Stoke, and although I was a bit concerned when he told me he'd used UK Mail (because i certainly wouldn't) I didn't think things could go so badly wrong again. Oh how wrong I was! OK they attempted 3 deliveries; one when the guy wasn't there (no card left) and two more at around 6 pm each evening - to a business address!!?? How does that make any sense?? And now they reckon the parcel and parts are on there way back to me. Needless to say the guy has now bought his parts from somewhere else and I've had to refund him since the tracking now shows the parts are on their way back to me and he can't wait for me to re-send them when (if?) UK Mail finally deliver them back to me. No doubt I've lost a good customer now as well.

It beggars belief that this lot have managed to masquerade as anything approaching a credible delivery firm for so long.

If you value your business then for goodness sake don't trust your goods with this lot!

Awful delivery service. Twice now they have 'delivered' parcels which never showed up at my door! I was in all day on both occasions, first occasion the tracking said parcel delivered, I contacted them and they said they were trying to contact the delivery driver. This went on for days until the retailer I purchased the parcel off gave up and refunded me. Second time it started the same, tracking said delivered and signed for. Contacted them they said it was left with a neighbour, even though I had received nothing to tell me this. However when I checked with the neighbour they said they never accepted any parcel. When the retailer I purchased the parcel off contacted them they said it was left on my porch, two different stories and both untrue! Nobody ever attempted to deliver a parcel to me that day! Seems to me the drivers can't be bothered and take their pick of what they want to keep out of it all and declare it as delivered. Their customer service is awful, many emails of mine were ignored and when I got replies it was one word answers, no apologies or attempt at helping. Bloody awful service and I'm never using them again

Lost for words, would give zero stars if I could. UK Mail is unable to locate a basic local UK address (never any issues with any other UK postal services). We have a concierge but judging by other reviews they prefer to leave packages in a "special place" behind rubbish bins - and we don't have one in front of our house. NO channels for contact!! A tel number that provides pre-recorded information and you can email them but they never respond. Also seem to ignore all negative reviews. Dreadful, avoid if at all can.

Sent a parcel with UKMAIL and they delivered it to the wrong address.

After I insisted they go back and collect it and deliver it to the correct address they did but only after 1 day.

They then left the parcel at the correct address in a "safe place" but didn't tell anyone where the safe place was and the recipient couldn't find it.

When I asked them to contact the driver I was told he was an agency driver and had left but not to worry I could claim for the missing parcel as it was entirely their fault.

I sent a new parcel in the meanwhile and submitted my claim. The claim has been dragged out for 2 months now and they still just ask for copies of receipts I've provided already.

Use this company at your peril!

LYING DISPICABLE UNTRUSTWORTHY

parcel supposed to arrive 14:40-15:40 today. Apology text received to say delay driver will deliver soon. It is now 19:10. No text or numbers to call company available so I am unable to ask where my very expensive parcel is. Not Happy ! especially as Ive made plans to be at home to receive.

LYING UNTRUSTWORTHY DISPICABLE

Please see my review above. This is the update I log on to UK mail site. New notification saying attempted delivery !!! how dare you !! I have been looking at the front door and window for the last 3 hours no one has been to my door. Or funnily enough left a calling card !!! LIVID AND FURIOUS... or is it that the delivery driver wanted to get off home early because its the start of the weekend !!! I will avoid buying products from company's where the carrier is UK MAIL from now on. P.s Where the hell is my purchase ????

On two occasions now I have stayed in all day awaiting a parcel. They send a message that gives you an approx time of delivery, which gives an hour window. I have been in all day on both times. My door bell works, my knocker works but on both occasions I have tracked online to find a message that says the driver tried to deliver, which is funny as on both occasions no card was left. Disgraceful, looks like I will now have to make an hour round trip to go to their depot as I am not prepared to wait in for another day. I would have preferred not to tick a star but was forced to, Terrible is too kind.

I ordered a phone 2 days before my birthday 19th July expecting to have the phone on my birthday 21st July.

I had a tracking number could not get into the tracking details.so was unsure when phone would be deliver.

I waited in the property on 21st July waiting for the phone decided to make a telephone call to o2 who gave me the details to contact UKmail as the delivery service. I rang UKmail on the other side appeared an incompetent person did not have a clue. i explained that i have placed the consignment details in the information that i was receiving back from UKMail stated that the delivery was with the driver and would be deliver between 13:51-14:51 Saturday. Ok i will wait. today is my birthday sitting in the house waiting for a new phone.

15:10 decided to contact UKMail to be told that the depot is closed there attempted to deliver on the 19th,so i stated if there attempted to deliver on the 19th why was a card not left, i would of made an attempt to go down to the deport first thing Saturday morning and collected my phone, rather than spent all day sitting around wasting time.If you want reliability UKmail is not a company that i would ever have anything to do with again so please take note if your waiting for a delivery urgently UKmail appear not reliable and may cause upset

disappointed disappointed disappointed

now i am expected to wait until Monday 23rd for deliver of the phone no consideration that i may have a Job to go too

Ukmail would be the last company i would sent anything could not be assured that it would arrive Jokers

In short... How a company this incompetent are still allowed to operate is beyond me.

NO stars. Apple Delivery was scheduled for the 19th June 2018. Tracking is not kept up-to-date. Couriers says attempted 3 deliveries which was not correct. I received no calling card or email or text beforehand to indicate that they had been!! Courier says they had come and my home had brown front door, which was incorrect as they had used google maps. I know they were lying as my door had been changed a year ago! The customer service avoid all calls of compliant and give you the run around. The customer service is based in Ireland going by the name of centrica (I think that what they annouced when receiving calls!) therefore they really do not have no control over their drivers based in Greater London and definitely do not know what they are up to when they are suppose to be doing deliveries. Simply pop trackers on their vehicles. It is now the 27th June 2018 and still no parcel. I would not recommend this courier company. I had never heard of this courier company before the 19th June, speaking to work colleagues and friends they have nothing but negative things to say about this company, I wish I had spoke to them beforehand! what a shambles of a company, very unprofessional indeed!!!! SAVE YOURSELF THE HEADACHE DO NOT USE

UPDATE 276 a driver came and handed my parcel to me and called me an "idiot" talk about customer service, wow!!! will be putting in a complaint about this with the company (not that they care) and speaking to FOS about this company!! Hopefully they will go into administration soon. Consumers deserve good quality couriers not rude lazy ones!