Yorkshire Water www.yorkshirewater.com

I know it says not to name your employees but these three were so good. They were so prompt efficient and friendly that we think they deserve recognition and praise. Big thank you to you guys

Made emergency call to York's water at 10.43 today Sunday 23/7/23 regarding leak from indoor water metre,leak fixed by 12/30pm would like to thank lady who answered phone call and plumber who attended to the leak both very polite credit to you both.

I absolutely dread ringing this company it's worst iv ever dealt with iv been spoken down to there only interested in you making a payment iv had a water meter fitted now shall see how that goes horrible company

Property flooded underneath back to front from Yorkshire Water unmapped unmaintained drainage to the front of our property.The lateral drain which takes surface water for both properties and pumping station located 2 metres from our front door were so badly blocked it resulted in the adjacent main road being dug up 45 metres down the road .They offered no help told us to buy a pump to remove the water ,how can we pump water out if the drainage is blocked so this water as been sat since July damp spreading throughout our property .And private drainage report shows not repaired and will continue to flood .Offered £50 for any inconvenience £80 for pump and £250 towards increase in premiums not insured as damage is prior to purchase.None of this drainage was on searches when we purchased property.And the water was only found when renovating.Yorkshire water say no liability for sewer flooding .Insurance says this is not escape of water but damage to drains.We are left facing Thousands pounds in damages but are still left paying our bill which includes Surface water removal and Highway drainage .Absolutely disgusting how they can charge for services they haven’t provided then refuse to pay compensation for this negligence.

The customer service team are absolutely appalling not helpful at all … talking to customers like dirt dispicable is an understatement

Very dissatisfied with the contractors that Yorkshire water is in contract with!

A water pipe that's burst probably more than 3 days ago now has not been dealt with leaving the tarmac in the road soft cracked very dangerous for children/adults and sinking, with a tremendous amount of water flowing. I've lost count of how many times I've called Yorkshire water regarding this. All I can say is if Yorkshire water does NOT have the decency to end their deal with their time and water wasting contractors, who are not serving the public how they should, then Yorkshire water has failed us and themselves!!!

Both guys were polite and did a fantastic job on sorting the drain out at the rear of my property. I can say from past experience this service is way better than what I received in the south east!

You are lucky to have these employees as part of your team Yorkshire Water - they were tidy and carried out a fantastic job.

Thank you.

Just had a visit from yorkshire water ,a one man team , l found him very polite and professional, he has done a great job and my family and l are very grateful,

The service levels are appalling. They show no empathy, courtesy or care towards their customers. They are currently laying a new pipeline from Watersheddles/ Ponden to Oldfield treatment plant. The treatment plant is also being used for the storage of plant, machinery, materials and spoil which is being excavated for the new pipeline. The place is an eyesore. Heavy plant and machinery is constantly up and down Oldfield Lane causing damage to the road surface, dry stone walls are collapsing, there is filth everywhere. Windows and cars are being covered in this dirt and it is being trodden into carpets etc. Due to the traffic diversion Oldfield Lane has become a race circuit and the volume of cars is an health and safety hazard especially when you consider the there’s an infant school in the village and the age demographic in the village is high. Apparently this work is not due to complete until June 2020. We are seriously considering putting the house up for sale but the impact of all this would potentially devalue the property. This is not the first time Yorkshire Water have fallen foul of their neighbours. Old cast iron pipes are constantly bursting and in 2008 flooded our garage. As aforementioned we have been in regular contact with YW and most of the time our emails and text are given little attention and when promises are made they fail to materialise. Yorkshire Water are a disgrace and a law unto themselves. Perhaps the local council and in particular environmental health may be interested in this debacle.

Had a very large bill through the post at the end of the year due to a couple of mistakes that occurred on their system. Got through to a complaints manager who was delightful and very sensitive to the issue. For most complaints I've had to go through several layers of telephone management but this time it was smooth and well handled.