Rangemaster 110 (df)

Purchased this less than 2 years ago, the thermostat needs replacing, they charge £165.00 to replace a part that cost £29.00 to order. The fitting of the thermostat is scandalous.

new cooker when delivered has a bad seal around the hob (shody finish) creating a gap so any thing that boils over to sit in.

After two weeks of e-mails we still can't get any one at rangemaster to sort it out.

The worse cooker we've ever had. Really poor customer servie. door faulty, wrong door fitted adn then told as none of the right doors were in stock we were stuck with the wrong door untill they manufactured some, however when you called sales line you could buy a new one with door on. Only changed after complained to the companies MD having been told by custome services no one would change it. 5 months after complaint new cooker arrived. But amazingly on replacement cooker only offered a guarantee period to the end of the initial 12 months from when the first was bought. Now replacement cooker has broken. They market themselves as a high quality company, our experience is anythign but!

I have to date replaced 3 main oven fans and 2 grill elements plus all the chrome handles have been repaced as they fell off.

The cooker has not has excessive use and the "customer service" departments explanation was that they use different suppliers for the parts and do not know how long they will last!

My Rangemaster 110 freestanding range arrived in a substantial crate. The right hand door has a temperature gauge in it, and there was slight damage around the dials as if it had been wound in too hard,. A gas fitter turned up in 3 days and fitted a new skin. Checked the ovens for temperature with an accurate gauge and both were spot on. The left hand side has a range of ways to heat it, apart from the standard fan. It also has it's own set of wheels for forward and back, and sideways. Done with a supplied spanner making it a dream to fit in our new kitchen. Once in its rightful place, let the wheels up and it's rock steady. This is a really well made cooker, and I could not be more pleased with it.