Cannon Chesterfield Gas Cooker

My Cannon gas cooker with double oven, had a fault on one of the rings right from the start which after four service visits over nine months (and that's five days of having to take time off work to be in for them) they eventually agreed it was a faulty thermocouple and replaced. My retired engineer relative diagnosed this right at the beginning. At one point they tried to suggest I was using pans which were too big - and that was after the repair man phoned someone else for advice. The gas cooker is now just three years old and the top oven will now only light with a match and a lot of difficulty. The bulb in the bottom oven light has gone and despite the instruction book claiming that it is easy to replace, the lens covering it cannot be unscrewed. It's also annoying because both lights come on only when the oven is lit and stay on the whole time - no wonder the bulb went after two years. If you want to clean the oven you either have to use a torch or do it very quickly in the first few seconds of switching on before the flame goes on full. I've been using gas cookers for about forty years - this is the fifth I've used over that time and never known anything like it.

Chesterfield double oven. Dangerous when using small pans. The hob has 4 individual stands as opposed to the usual 2, which is good for cleaning, but these stands are not designed for smaller pans, which if not carefull will tip, also the hob has 2 large and 2 smaller rings, all of which are too large for simmering a small pan, it dosnt have the small ring needed for small pans.

When I try to use the top oven or grill I always have trouble lighting it, it will ignite, but when I release the ignition button the flame goes! I used to be able to play with some buttons for a while and then it would work, but not anymore, I am just a single lady and I now, after only 3 years of light use, no longer have a usable top oven or grill..

The main oven works well, but the door is very noisy and has to be closed with a bang.. If I could afford it I would get rid of it and buy another..

The only good thing about this cooker is it's looks: everything else gradually becomes a fail!

The pan rests on the top of the cooker are poorly coated, and furthermore they slide around very easily so you have to keep lifting pans (even heavy ones) to move them around. The temperature controlability on the hob is poor as well - more like using an electric hob (which were always naff compared to gas) with just 3 positions for cooking on instead of the complete control people of my age expect from cooking on gas!

Moving further down - the oven door glass gets a lot of condensation between the two layers, the top oven door slams shut if you don't get someone to hold it for you when you take the inner glass out for cleaning.

However, when you get inside the ovens you really find out how cheap and nasty the build and design is despite this not being a bottom end cooker. There is a thermocouple (or flame safety device) which has to stay in the flame in the right position or the temperature will not go up from the lighting position. This is a small ceramic piece on a wobbly wire which then has a small spring clip that holds it to a bit of rather sharp metal. Cleaning the oven invariably moves this thermocouple, and trying to then get it back in the right place is a fiddly job in the dark (because the stupid design doesn't allow you to have the light on unless the cooker is actually alight - total ineptitude on the part of a designer - probably never cooked or cleaned an oven) and if you drop the clip there is a nice hole for it to go down and hours of fiddling to get it out! Of course, you could just buy a new clip couldn't you? Not unless you want to spend £20 on the entire thermocouple because Cannon don't supply the clip on its own despite the strong possibility that many of them will be required since the design fault in the oven is going to plague many an owner! Many people are going to end up spending £100 a time or more or having needless expensive service schemes, to get this minor fault "repaired" because the service engineers are generally not going to show you how to do it yourself!

Overall - the cooker is rubbish - very expensive rubbish and they should be totally ashamed of their design, their build quality and their customer service.

However, Indesit were ALWAYS rubbish even 40 years ago, their customer service was always rubbish as well and had I realised that they had bought the Cannon name to destroy the quality then I would never have bought the cooker. Shame, because I had a previous Cannon cooker with a rotisserie grill at the top that was wonderful and that I had 12 years from second-hand with not one iota of trouble - back in the days when Cannon were a separate entity and quality built.

WITHIN A YEAR THE CLOCK HAD PACKED UP...... THEN ON TOP OF THAT IT STARTED MAKING A CONSTANT CLICKING SOUND !!! ITS NOT THE IGNITION BUT CANNOT LOCATE WHERE IT IS COMING FROM... ALL I KNOW I IT IS VERY ANNOYING.

FROM OTHER REVIEWS LOOKS LIKE IT IS A COMMON PROBLEM... NOT IMPRESSED !!

I have had this cooker for just over two years. Within the two years the clock/timer has stopped working, the paint work is comming off and now it making a ticking sound. The only reason I bought this cooker was because my sisters and sister-in-laws have always used a canon cooker which have lasted more than 15 years. I so regret buying it and I cannot tell how disappointed I am with this cooker.

How long have we been making gas cookers? is it 100 years or 200? You would think by now we would be approaching perfection in their design and manufacture. Wrong totaly wrong!!! this cooker has been designed and built by neanderthals who have just invented the wheel and the following day smelled gas and thought it might be a good idea to use it for cooking food and so they made the first gas oven and called it the Canon Chesterfield!!!

We owned a New World cooker for nearly 30 years before we bought the Canon and in that time the New world had one fault and that was the neon on the display. The knob for the top oven is now seized and yesterday in trying to turn it off we had a lot of sparks from inside the oven and the circuit breaker in the house tripped!! All the knobs will develop the same fault as they are all the same design. How could anyone turn out such rubbish!!!?

Expensive but liked the look of the cooker, but that turned out to be the only good thing about it. The engineer has been out twice , around the fascia it has gone rusty and it chipped really easily, and cannon don't do paint to repair rust or chips. Looks like a 10 year old oven instead of 2years old. Will never buy Cannon again.

Within a couple of months of owning this cooker the auto igntion decided to work overtime!

Constantly clicking!! Called out a chap to fix it while it was still under guarantee. Fixed it for a couple of weeks. Went wrong again! Reported it to relevent people and SAME chap came to our house and appeared to have no recollection of being to us before!! Replaced a part at the back.Now out of guarantee and yes you've guessed it SAME FAULT!!!!

Will NEVER buy a Cannon product again!! Tap into Google CANON CHESTERFIELD and there are plenty of people adding comments about the same problem!

Both myself and my wife are getting older so decided to buy a cooker we thought would last. What a mistake!! Engineer called out after just a few days to correct the ignition system, it would not stop working. He had to come back with s brand new part. Within a few months the chrome was washing off the grill pan, now totally gone. Within twelve months the clock started to blink and fade, after two years totally gone. When we purchased the cooker we took out a 5 year free parts offer that came with it. This is only any good if you pay for the labour, currently £105. Tried to buy the part and fit myself with 40% off Canon still wanted £44.00. Now it appears that this is one of the cookers worst features, they only seem to last 12 months or so. The help from Canon was laughable. Will certainly advise people I know not to buy Canon. A shame because when Canon was in Cosely in the West Midlands they built cookers for life.

THIS COOKER WAS EXPENSIVE AFTER 2 MONTHS THE OVEN DOOR FELL OFF AFTER A YEAR 1 OF THE GAS RING ELECTRODE STOPPED WORKING AND THE CLOCK TIMER PACKED UP. WORST OF ALL THE PAINTWORK IS SUB-STANDARD IT IS NOT OF A HIGH QUALITY IT CHIPS IS NOT FINISHED PROPERLY AND ALL AROUND THE FOCIA IT IS GOING RUSTY. WHEN I INFORMED CANNON THEY REPLIED THEY DID NOT COVER THERE PRODUCT FOR RUST AND YET THEY GIVE A 5 YEAR PARTS WARRANTY?