De Dietrich DOD348

Bought my double oven in January 2016 with 3 year warranty administered by UK Warranty. First small things like the ovenlight had to be replaced which I did, next to go was the main oven element after 18 months. Contacted the warranty providers - had to wait 3 weeks while they ordered the part (when he eventually came back he brought a universal element not even a de dietrich one) then to be told the wire at back of oven was too short for engineer to get the oven out. In desperation bought new oven (not de dietrich) the electrician who fitted it showed me the wire was plenty long enough. So if you buy one throw the warranty straight in the bin they are not interested in repairing them and they will go wrong.

Having had serious issues with De Dietrich initially with a problem oven, they have now over exceeded what was necessary and are a credit to the brand. think the issues with new distribution company now being ironed out.Would now thoroughly recommend. Stylish product with a lot of cooking features you would usually find on a more expensive model.

Never, ever buy anything from this company. We've had a coffee machine, built in, and a very expensive 90 litre oven and they've been the worst purchases ever made. For a premium priced product you'd think they would work flawlessly, but no. The coffee machine needs almost monthly service to function properly, otherwise it refuses to work as the "water tank is empty" - when it's completely full.

As for the oven. Well the new version of this oven took a year to be delivered (probably because the French workers were too busy with their mistresses and smoking Gauloises to be bothered to, you know, actually make anything), and then the oven really doesn't function as an oven. Any temperature above 200 deg C and it cuts out and completely switches itself off. Handy, that.

So, if you have money to burn and holes to fill in your kitchen with appliances that don't actually do anything useful, then by all means buy De Dietrich. Otherwise, your money would be far better used on anything else - a Calor gas stove for example, or just wood. And instant coffee.

Completely, absolutely useless. And don't even get me started on the customer service. Which doesn't exist.

I am the owner of a De Dietrich Hob Oven and Grill for the past too years I have had cover for all the units with De Dietrich the cover ended on the 29/04/2014 I rang De Dietrich to renew my cover only to be told they don't cover there own goods any more

I asked why and was told they just decided not to cover anyone no explanation, if only I could give the goods back or better still show them on T/V I wonder what they would have to say

On the advice of a salesman, we fitted our kitchen with de dietrich products. They look good, but don't last - and the maintenance is very difficult. The combi microwave grill is useless, the oven was OK until the heating elements needed replacing - and the simple task took hours.

Avoid this brand at all costs, despite the appearance - they don't last and they are a hassle to look after.

Thinking of buying a Fagor (DeDietrich) oven - take a hint - DON'T. We installed this oven 5 years ago on a kitchen refit. Twice during the 5 year warranty period the oven temperature control switch has become defective. On both occasions the wrong switch was sent to the repairer. On the first occasion the correct switch was sent after 3 weeks. On the second and current occasion, after sending the wrong switch, the correct switch was promised on a certain date, but this was not honoured, a second date was promised, again no switch, we have now been promised a third date - we are not holding our breath - the oven has been effectively useless for three months including over the Christmas period. I Mailed their service director electronically, which was totally ignored. I wrote to their Basingstoke address, this was totally ignored, not even the courtesy of an acknowledgement. Now planning to sue them for breach of contract and or making a claim for a replacement oven through the small claims division of the County Court.

Incidentally their website does not even recognise the model of oven we have - what a great start! Will stick to buying British in future.

Bought De Detrich DOD788B1 double oven with new kitchen. On carrying out cleaning process which also locks the door on the main oven,the internal glass cracked. Optiplan who fitted the kitchen point blank refused to help & after speaking to the MD who referred us to De Detrich who also refused as the glass was only guaranteed for one month! Not good when the unit was only 11 months old. Spares are difficult to get hold of & De Detrich don't seem to have any engineers. A poor show for an apparent premium quality product!!

bought new microwave oven-after being faulty and out of 'warranty' took to local repairer---parts are not available, apparently spare parts unavailable, as they are 'obsolete'. What a poor investment after such a short time!!!!!!!!!!!!!! I will never buy this expensive rubbish again.

Purchased new kitchen and they recommended Dietrich appliances and these appliances spoilt my kitchen I without dount could have spent at least 70% less and got far better not only that their customer services should be prosecuted under trade descriptions.

Three of appliances broke within 13 months but because i was not told by my kitchen fitter I need to register my appliance i was out of warrenty and having spent over £5,000 I was not happy! I could have spent less than half of that that and got a far better product, My advice is NEVER BUY Dietrich EVERY AS TOTAL WASTE OF YOUR MONEY BELIVE ME

We purchased a house which had the integrated appliances removed so felt obliged to mirror the same manufacturer as the oven and induction hob already present.

We purchased an oven/microwave combo and a steam oven.

To sum up briefly, extremely stylish, at the top end of the price scale. Very poor products, even worse back up, not intuitive.

Knowing then what I know now I would have rather re-newed the hob and oven which were in working order and bought into a credible brand like Neff, Miele or Siemens.

Do not touch De Dietrich with a barge pole.