Dihl WF-21SS

This was my second of this type. The first lasted three years, which is not too bad, except most fridges will go for 20 years without a problem. My recent one has failed after 17 months. I have emailed To Your Home to complain about durability so may have something to add, if they reply. Difficult to send an email to them as there is a code to input, which always fails.

TO YOUR HOME, a NIGHTMARE of a company to deal with.

Very good at sales and delivery but after this they are incredibly difficult to get hold of. No telephone only email which they are reluctant to answer.

I have had 2 Dihl 21 bottle wine coolers. Both have failed the first in 4 months the second in 8 weeks. Trying to resolve this second fialure is proving challenging.

The company stated on 26th Jan 2010, after 4 weeks of complaining that on the return of my first unit they deemed it to be in working order. Strange as in my home this unit had worked and then the fans stopped turning on both compartments and thermostat was reading 23 degrees. Strange time to share this info with me.

To Your Home only told me this after they agreed to exchange my second unit which has developed the same fault.

Their explanation for the first unit working on return was that maybe a piece of 'debris' was 'dislodged' in transit and therefore it worked on arrival. So now they wish to charge me if on return of my 2nd unit THEY deem it to be in working order. Do i trust this company i think not.Is this just another way of making a buck out of me. BEWARE of TO YOUR HOME.

21 bottle dual climate

product looks nice and is robust

but racking is only really suitable for slim wine bottles. you cannot slide shelf out for access unless door is completely open and forget about champagne bottles. have recently had a problem with thermostat and have tried to contact company. three emails with no response to date and a company with a website but no phone??

I think if the company had better after sales service I may have had a slightly different opinion but generally disappointed, product is ok but definetly wouldnt recommend the company.

martin leicestershire