Kenwood FP920
Durability
Ease of Use
Service & Support
Kenwood FP920
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User Reviews
Ease of Use
Durability
Style
Value For Money
Very Poor Product
Very disappointed with this model. Lid doesn't fit bowl so food gets trapped between. Graters a joke, so poorly designed that half the food isn't grated. Cannot even chop correctly, something as simple as making breadcrumbs cannot be achieved
Ease of Use
Durability
Style
Service & Support
Value For Money
It Was Good While It Lasted!
The machine came with a great range of attachments - I especially liked the liquidiser.
But the quality is very poor. My machine lasted until it was just out of guarantee, when the base unit stopped working. It appears that the motor has worn out. I have mainly used the machine for making soups once or twice a month (which it did well). I had hoped that by buying a more expensive brand that it would be a long-term investment. Sadly, this was not the case.
Kenwood's customer care team replied to all my emails, but were steadfast in their refusal to help as the machine was out of the guarantee period.
I had the same kind of issue - the locking mechanism for the main bowl broke 2 weeks after the year guarantee. I have only used this intermittently. I have contacted Kenwood but no response yet. I understand that, whilst the 'official' guarantee may have expired, under the Sale of Goods act, one can expect a product to last a reasonable time and be of satisfactory quality. This goes beyond the guarantee and can be up to six years and does fall under the seller's or manufacturer's obligations to put right. The sellers (Amazon) are shirking from this responsibility but I am pursuing it.
Ease of Use
Style
Service & Support
Apparently Poor Design, Very Weak Plastic Parts. M
Apparently poor design, very weak plastic parts. Mine did not last 6 months before the whisk, juicer, and finally the lock mechanism broke and it will not even start now! parts were replaced by Kenwood under guarantee but they just broke again
Ease of Use
Durability
Style
Value For Money
It Is A Shame That It Seems That Kenwood Haven't G
It is a shame that it seems that Kenwood haven't given more thought to the functionality of the FP920. The grating/slicing disks are positioned so far beneath the bottom of the feed chute that the last quarter of anything you attempt to process is dragged through the resulting gap and hurled into he bowl in a lump. The main drive spindle is a very loose fit and constantly falls out when removing the bowl. There is no form of storage for the implements that come with the unit. The design is attractive but I'd rather have something that does its job well that looks pretty while it sits unused on the worktop.
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