Hotpoint FFA60

We have this fridge and a washing machine by Hotpoint. The freezer broke after 6 months, so we called the Indesit/Hotpoint Repair Service. An engineer visit was arranged, so I took off one day from work to be there. First engineer couldn't fix it, as he didn't have the part with him. Another visit was arranged, I took off another day from work. Second engineer was one hour late, and surprise, surprise: he didn't have the part. So today another engineer was due to fix our fridge after 3 weeks, obviously I had to take the day off work to be at home for the visit. Nobody shows up, so I call the Customer Service. After trying 3 different options in their phone menu and 30 minutes wasting my time, I speak to someone. Apparently the engineer wasn't in my area after all, yet nobody informed me of this. I was given a number for complaints, but of course this number doesn't work. My fridge is still broken. DO NOT BUY ANY OF THEIR PRODUCTS. WORST REPAIR SERVICE EVER!!!

I've owned this fridge freezer for 10 years with very few problems. It's survived 2 house moves and the only real criticism is with the strength of the plastic used for the door bottle rack (I'm on my third now and have been careful not to overload it) and the salad containers (although this could also be partially due to putting as much in them as possible; I do feel they could be made of stronger plastic though!). I think the product is big enough for 2 people but a larger capacity product would be needed if you have kids.

My poor fridge freezer is giving up the ghost. After 8 happy years it no longer works. In all that time I don't think I called an engineer once. I never had to defrost it or try to fix it at all. The only problem was in its later years the drawers split, but I didn't mind and could get spare parts easily online.

Now he's broken he's still working hard until his dying breath. Even though the fridge freezer isn't making any more cold, it's remaining an effective coolbox from the residual chill. What's more I have to keep it in my living room and as fridges go it isn't bad to look at. It carries magnets superbly.

I had all my appliances insured after their warranties expired and it was well worth the money. Now my FFA60 broke, I've called upon this insurance for all my appliances. I hope my new fridge serves me just as well.

Thanks for keeping me chilled, FFA60. We had a good run. :)

I had bought Hotpoint Iced Diamonds from new since 1977 and have nothing but praise for them, so when I needed a bigger fridge I bought the FFA60. The first two years were OK, but then the problems started.

Initially with the much heralded, more eco-friendly plastics used in its construction. They are not so durable and much thinner and lighter. The inner door milk shelf broke off; the fridge back progressively developed radial cracks in several places - had to use gaffer tape; salad shelves split.

I cannot believe EVERY owner has had "sweetcorn block up the drain hole". Hasn't happened before or since with other fridges. Tried everything to unblock it. Ended up having to de-ice the fridge section every two days, otherwise salad doors pushed out. Inevitably, the excess water caused the metal seams on the front to corrode and lift, preventing the freezer door from being airtight.

My latest purchase is an Indesit BAAN 12 S. I realize that they are all the same company now, but this Polish made fridge freezer has a much better build quality.

We have been happpy with the fridge-freezer until very recently when my wife noticed some water collecting in the bottom of the fridge. She dicovered the drain hole at the back (inside the fridge part) was blocked. We tried a wire coathanger to unblock but was unsure whether there was a bend in the tube and did not want to force it. I scanned this website for clues and someone suggested using the wire track used for hanging old-style net curtains. Someone else suggested that the tube might be blocked with ice. So I took a piece of the net curtain track, about 1.5 meters (about 60 pence at local store), connected a small funnel to one end with duck tape, fed the other end down the tube till it bottomed and poured boiling water in the funnel. Within seconds water started to drip into the black plastic drip tray at the bottom rear of the fridge/freezer and the blockage was cleared and we could see the curtain track at the exit of the tube - problem solved! The water in the drip tray is normally evaporated by the heat of the condenser unit.

Bought about 4 years ago. All shelves cracked, freezer baskets cracked as they do not seem to cope with cold. Salad compartment cannot be used because anything that touchesthe bottom is in it gets frozen solid

bought this becasue hotpoint is supposted to be a good make but the plastic bits dont seem to be able to endure cold and so they crack which is surprising.

Didnt access fridge size properly and it is too small. In future I will be more careful about manufactures claims on size of fridges althoughthe freezer is good and holds a lot

Pluses

Is still working

Is frost free

Freezer holds quite a bit

I bought my FFA60 hotpoint fridge freezer 6 years ago. The size was perfect for my kitchen with the balance between fridge and freezer good. The salad drawers and door bottle holder could have done with being a bit stronger. Over time the back water drainer failed to drain fully and water gathered and iced below the salad drawers but other than that no problems over the 6 years until now. Unfortunately now the compressor has broken and the gases have leaked, resulting in me having to buy a new fridge freezer. Would have liked it to last a bit longer, so in this case durability has let this fridge freezer down.

Useless piece of junk. The fridge is full of ice, have to defrost it everyday as the drainage hole is always blocked. If you like frozen salad this is the fridge freezer for you!

I've been told it will cost £78 to "fix" so i'm off to buy a new one!

absolutely useless, frost-free yes.......ice-free...never. I have a special spatula to dig the ice out from under the salad trays(not that you can use them as they freeze the salad) I've had to have it re-gassed, the pipes at the back changed twice and a general maintenance check when it wasn't getting cold enough. I have a curtain netting wire which I poke down the drain hole every week so I know it isn't blocked but it just can't cope with the water it makes and it backs up and freezes. I have a domestic n general old for new policy on the wretched article, I'll be glad when they don't think it's worth mending anymore and catapult it onto a rubbish heap. DO NOT BUY IT.

The ffa60 looked very good compared to anything else we saw at comet. But after 3 years the dreaded water drainage facility got blocked, and evey day we have to clean the water gathered at the bottom of the salad bowls with a cloth. And now after 6 years the bottle holder has broken and will cost £25 for a new one. We will never buy anything by hotpoint ever again. Hotpoint need to get their act together, and offer better products and customer service.