Servis M0330

Never had a mechanical fault it has also lived in an out-house for 4 years. It is still running perfectly. But 15 yrs later the internal parts are now decomposing. Broken plastic and bottle shelf now broken.

So never had to deal with the then Servis customer service. I paid £260 15 years ago!! And it has stayed Frost Free.

But I can't remember the freezer net capacity? Anyone know please reply. As many new ones without going down American style route, net capacity isn't greater then 98ltrs.

Ive now had this model for 11 years and in that time, it has been indoors and outside in a garage. Still going strong, however it is now loosing it's looks. Freezer draw covers are now all cracked. The fridge inside door bottle shelf, broken off. But it is still running. Although, Servis is no longer around. I'm finding it hard to part as the freezer size is just right but today's models (2016) have go smaller but with huge fridges. If I require a decent size fridge but bigger freezer, I have to look at the American range.

I will find one but so far this has been a great Frost Free Fridge freezer and never had any problems.

motor failed after 4 years

plastic lining cracking

door shelf cracked /broken

fan motor regularly stops with build up of ice

NOISY

NOT GOOD ENOUGH FOR PRICE

We have owned a Servis M0330 fridge-freezer since December 2005. It sits in the utility room between the kitchen and the integral double garage. We have had no problems whatsoever with it and are passing it to our son for his new house.

When you are prompted on what to write for the review - what would you like to know about the review? - Don't bother buying it. I have had about 5 fridges over the years and this is, without doubt, the worst fridge freezer I have ever had the misfortune to own. The fridge freezes very quickly and the thermostat makes no difference at all to the temperature. It is very easy to not close the freezer door properly which means everything defrosts. To put the icing on the cake, Servis has gone into liquidation and there is no customer support - you have to go through all of the options, 'are you a new user?....etc' then to be told they are in liquidation. It's almost funny...

Hey, I got this coz it looks great in black and goes with my kitchen a treat. Its dog easy to use but it packed up just after the 12 month warranty ran out. Whats worse is not only does the company that sold it to me no longer exist but Servis are now bankrupt too so service and support scores only 1. The repair man said he'd come out to loads of them in the last few months so avoid this like a Cheeky Girls concert!

Servis customer service is the worst i have ever dealt with. my fridge freezer just stopped working all of a sudden. i have lost well over a hundred pounds worth of frozen food.........all they could offer was me paying them sixteen pounds a month for 10 months to send an engineer out in 3 weeks time. absolutly awful service for a fridge freezer that is 14 months old..

I brought my servis fridge, a Servis M0330 last january,still it is in warranty.My fridge is extremely icing,I reported about it 4 months before,one of the engineer was appointed to me,he came to my house and told I need a spare part and he will phone me after 10 working days,but he dint,i had to phone him time and again.

Bought Servis M0330 fridge freezer, product has limped to three years old and died. Originally needed an engineer visit within twelve months as the super low maintenance frost free freezer was clogged up with ice. Numerous problems followed but hey no problem as I was silly enough to take out the extended warranty offered by Servis. What could go wrong, well plenty but Servis were not keen to come and fix it. Last straw was when freezer continued to work albeit noisily but the fridge gave up on life. Rang Servis, held for 30 minutes but hey may be they were busy. They asked me for my details I said no problem I have my piece of paper here with all my extended warranty details on it. I gave them my plan reference, my address and the model number. No problem - actually there is said my lovely customer service advisor. We need a job number. I said Pardon? What's that? You need a job number said the advisor from the insurance company who take the premium off you for the extended warranty or we can't send an engineer. Well we can but you will have to pay for the engineer's visit.

I pointed out my lovely warranty cost £77 per year and they wanted to bill me for a visit. Can't help, said the advisor. I hung up and some what angrily rang the insurance company. Not easy their phone number is on the policy agreement with Servis Cares across the top of it but that number doesn't work so you have to look on the internet to find it.

The insurance company said, "they dont' need an authorisation number. Tell them that." I rang Servis back, half an hour wait but - no you need that authorisation number. I rang the insurance company again but - bad luck after five pm they go home for the day.

Next day - ring insurance company, get authorisation number. Ring servis - 15 minute wait, hey not bad. I said, "I am trying to get someone to come and look at my fridge freezer you said I needed an authorisation number although I gave you the plan reference you said this wasn't enough. I have the authorisation number now please can I have a visit?"

The customer service person said, "ok." I said do you want the authorisation number then?" He said, "no its okay. We do need to re-register you on our system though."

I said, "please stop messing about. You have my post code you have my plan reference here is the authorisation number now please arrange an engineer visit."

Lots of slow keying in, time on phone so far 25 minutes.

Eventually "yes you can have an engineer in two days time."

In the meantime I obtained an independent report from an engineer not connected with Servis who advised me he won't do repairs on Servis products they are rubbish and my best plan is to get a new fridge freezer.

Engineer from Servis arrives and confirms fridge freezer needs a part which will take ten days to arrive.

Sadly by now lost all faith in this company and their products so rang Servis (another fifteen minutes holding time) and said "I can't manage without a fridge freezer for ten days please cancel the part. I have had an independent engineer look at it and he said I am best off just getting a new one." "Okay," they said. I said, "not really, this has cost me money for phone calls, loss of food from the freezer, I would like you to now make me an offer for payment of my expenses at least for the phone calls." "I don't have authority for that and no one else here has either," said the customer service advisor, "you will have to write in."

Well given how my calls have been dealt with no thank you!

I am not ending the matter there I am going to take this up with the insurance company funding these warranties offered by Servis.

Advice: do not buy Servis products, do not buy their extended warranties. Waste of my time/ money/ rubbish products. guess I am lucky fridge freezer limped to three years life albeit with numerous problems.