Whirlpool S25BRSS31

The only good point is that this freezer is pleasing to the eye and will probably be the most expensive ornament in your kitchen as it isn't fit for purpose as it is continually breaking, we have nursed ours for a number of years and it now on its way to the skip. We will choose a cheaper option for its replacement.

Danger do not buy or take if someone gives one away what a load of rubbish would'nt even use as a skip nothing but trouble with mine had to put my foot down before whirlpool finally caved in and gave us a some money towards a new machine they wanted to give a replacement however i put my foot down and refused the contractor agsrefrigeration put in a report there was some sort of crack in the insulation in the freezer compartment this was the reason why ours kept on icing up every couple of weeks.

Ok, had this freezer about 10 years. The unit packed up about 2 years ago and I've kept it in storage. The original fault was the usual flashing led's on the front and the clicking noise to the rear ( rear circuit board relay fault). All you need is a little patience..... I made a list of the capacitors (they dry out over time and their value changes, which is what causes most of the problems) and the relays on both the front and rear electronic circuit boards just in case they were faulty too. I then procured these from a local store called Rapid. You should be able to buy these online very easily. Once purchased, I carefully removed all the said components from each board and replaced them with the new ones. (Look up soldering techniques PDF in google for a guide of how to solder / de-solder and TAKE YOUR TIME!!) if you are not good at soldering get someone who is to do this, as you do not want to damage the soldered tracks / other components....this is not a hard job it just needs patience! Anyhow, I plugged in the referbished boards and voila all works fine. After 10 mins, Check the compressor at the lower rear portion of the unit for heat ( carefully touch) and check the adjacent fan is running. After about an hour the red light on the front console should extinguish and the default temperatures should illuminate in green for both the fridge and freezer sections - freezer -22 Deg, fridge 6 Deg. Personally I think this is a fairly robust unit especially as most white goods are made very cheaply these days! Mark from Essex

Just a terrible design and breaks down continuously. The only positive is it looks good.

The drawers are stiff and difficult to open close

The drawers are nearly impossible to remove/replace so nightmare to clean

Smaller inside than you think

Trays drawers easily crack

Interior design very basic

Over priced

I've had cheap makes and models that have lasted years without a fault!

ice maker went faulty and nts service engineer diagnosed problem and work is scheduled for repair 29/4/2013 10 MONTHS! whirlpool customer care namely MRS. godden has been no help whatsoever and E'MAIL documents support my facts and show them to have failed in their duty to the customer to resolve the matter EARLIER.(1O month delay is totally due to their inability to supply the spare part and apologies are UNWELCOME. it is obvious they are not a big player in the MANUFACTURER/SPARES/REPAIR business and i would advise customers to buy other manufacturer products as -ONE could be as bad as WHIRLPOOL.

I am writing this just to help anyone who is having problems with their Whirlpool American Fridge Freezer. I have had mine for 5 years trouble free however last month the freezer alarm started sounding, showing -- on the temperature display. I could reset it by switching it off and on at the front panel, it would clear for a while then do the same thing again but the freezer temperature was low and slightly defrosting. Mine has the ice and water dispenser but no water filter at the lower front unlike many.

Most faults are actually caused by the capacitors on the rear PCB, the board costs £200 but you can buy the capacitor kit for £10, its an easy repair, you can get the kit at http://shop.ukwhitegoods.co.uk/Refrigeration+Parts/Whirlpool/Whirlpool+Control+Modules/Whirlpool+American+Fridge+Electronic+Control+PCB+Repair+Kit.html

good instructions at;

www.brysat.eu/whirlpool.aspx

The kit comes with instructions and has fixed mine. Good luck, hope this helps

do NOT under any circumstances buy one, NEVER. i've had mine for 7 years now, and have had continuous never ending problems right from the start, at first starting with simple stuff like door hinges, then ice in fridge causing drawers to jam and break, then water dispencer, then ice maker leaking, then water dispencer working of its own accord, etcl etc. all of the above needed changing. luckily i had parts warranty but still disruption and labour needs a mortgage to keep up. never again, tell all you know, do not buy

Bought one of these about 5 years ago, and £1500. Huge on the outside, not so big on the inside. Ist year it was fine, then the icemaker broke, took Whirlpool several visits to fix it, about 3 months in total. Then boards, then the diffuser (fridge section either freezes or get too hot) twice, same poor service from whirlpool.

Now the diffuser has failed again, and I'll try fixing myself (a new one is £95) or kill it in the attempt.

Its great when it works, icemaker is excellent.

Trouble is it breaks down far, far too often, and spares are expensive. 

Bought the Whirpool American fridege freezer back in 2003 from Alders (approx £1500) with a free 5 year guarentee. After 3 years it conked out (alarm going off, control panel flashing etc). Fortunately PCB and control panel replaced (eventuially) for free but would have cost around £300-£400 !!!!

In 2009 experiencing different problems (freezer and fridge not holding their temperature). Took bottom front grill off to remove accumalated dust and fluff which I thought would sort it out but it seems the condensor and/or capacitors have had it. Going to cut my loses as trying to get any service from Whirlpool is a waste of time! On the look out for a cheaper more reliable replacement.

I purchased a whirlpool S25BRSS31 american side by side in October 2006.

I had it 6 weeks when it started to leak water from the ice dispenser. After waiting for 35 mins on the phone to book in repair, i had to wait 3 weeks for an engineer to repair it. It had a new ice dispenser put in, 7 days later it leaked again.

This continued and after 5 repairs for the same complaint, I demanded a new appliance, which whirlpool agreed to as they failed to fix the problem.

Within 4 months of receiving the replacement appliance, the same fault occurred, ice dispenser leaked again.

I have had 4 repairs all with the same fault as the first time.

Now whirlpool are saying this is an uncommon fault.

I am in the process of taking legal action,as i have had to replace my kitchen floor twice in two years because of the amount of leaks i have had over the past two years.

I would not buy a box of tissues if whirlpool made them, nevermind a fridge freezer.