Dyson CRO1

Had machine since new 2001 only had one call out from dyson fixed within 2 days then I broke draw ordered and replaced myself still going fine brilliant machine won't replace till breaks down would buy another . Has lage wash facility duvet possible as well good spin speeds super reliable frank bullock norfolk

The Dyson Washing machine in theory, with it's twin drum that can counter-rotate, is teh best wash that you can get.

The problem is that in order to achieve this in a (nearly) standard sized washing machine bow, the complexity inside is awesome.... and unreliable...

James Dyson actually took on 1 or 2 ex-Hotpoint development engineers who has been working on Hotpoints 'Vougue2' platform. As part of that programme, the split double drum design was concieved and tested, but it was clear that the mid-range market that Hotpoint used to dominate could neither afford such a machine (i.e. in the £200 to £450 range) and it had one problem....

If the Drums were not perfectly manufactured and assembled - IT TORE UP CLOTHES. Warranty costs would have been astronomical.

So Hotpoint purposely DID NOT PATENT the design and continued to develop a very good product that was made in North Wales up until 2 years ago. Sadly the factory was closed by the new owner (Merloni/Ariston-Indesit), but not because the product was bad, just because foreign owners just see the UK as a market for products, not a manufacturing base.

I feel sorry for James, up to a point. The 'factory' just outside of Tetbury in the Cotswolds is no longer a production facility - it is now purely a nice building with a carpark in fornt of the offices.... and a special place for James' car with JD written in it.

Anyway, now he is into cooling air and drying hands........

Bought my Dyson memory CRO1 in 2000, Loved it! Dyson had a brilliant aftersales approach, yes it broke down a few times, but an engineer came out within days, free of charge in the 5 year warranty time, I took out yearly warranties with mastercare every year since and had the same service from Dyson, the engineer gave me updates about their ability to repair it as they stopped production, and has managed to keep it going until now,but I can't grumble at nearly 13 years service from it. I will admit it was a little noisier than I'd have liked, but we got used to it, I'm glad we bought it, it did a great wash, had a good choice of cycles and in 2000 it looked the bees knees in my kitchen! I'm also a great fan of my Dyson Hoover, that too has great after sales service from Dyson. I'm devasted that I'm going to lose my machine now,

when i bought my washing machine it was great little did i know that 8 years down the road the machine cannot be repaired as the part is no longer being made, had this even been a possibility i would never have bought it they invented the 2 drum wash action as an all sing and dancing machine then cant repair it i shall never by another dyson product and could never recommend this company all that dyson have to say is sorry its the only part we dont have think before you invest in any dyson product it could be a very expensive mistake

great if you've got children this is the machine for you, it washes so much stuff in one go fantastic, and after the spin it is nearly dry and takes on time to dry

Bought new in 2002 £1200 or so.

Countless call-outs and at first for free from a fab technical team. Excellent wash although very annoying fault codes can occur. Search the web for ways to clear. £95 great for the service. We are looking for second hand machines to store for spare parts! Well done Mr Dyson and Co! Next time make it have less waste hose problems! (Needs to be at exactly the right hight and everything works great)

When I bought my £1200 Dyson Washing machine 8 years ago the company was shouting from the rooftops that it would LAST FOR 20 YEARS. The faults started almost strait away and it was twice exchanged for drum bearing faults.

Since then it has had a further 3 drums and various other parts costing me nearly £300 in repairs from Dyson.

It is once again broken and since I am just outside the 12 month repair warranty Dyson do not want to know. I am told that they no longer have any new parts for this machine and that they cannot repair the bearings any longer.

I could have bought a brand new mid range washing machine EVERY YEAR for the amount that I have spent at Dyson. This company has GONE TO THE DOGS, they have sacked all of their best engineers and do not care about their customers which in reality was their only strong point. Even the vacuum cleaners are now OLD HAT and you can buy better vacs for a fraction of the price. Shame on you DYSON.

I bougt my Dyson CRO1 in 2002, which cost me over £1000, i have had nothing but problems with it, the problems started 2 weeks after the 2 years guarantee had run out. The engineer has been out on countless occasions. In October i paid £95 for a service, all was ok until April when the problems started. The lastest was yesterday, when i was told the bearings have gone and they no longer repair it as they are unable to get parts because they are no longer making them. I was offered a vacuum cleaner as compensation and my £95 back or £160 with no reimbursement of the £95 but that still leaves me without a washing machine

i bought my dyson cr01 in 2002 it has been the best washing machine i have ever owned.we have used it constantly as has my daughter for her family when her machine is broken.it had one problem four years ago when the carbon brushes failed in the motors.i was impressed by the speed of the repair and the fact the repair man told me the machine had done 2000 cycles.just returned from holiday t shirts shorts etc caked in sun cream put them in the machine on dirt and stains programme evry trace of dirrt removed.just exieriencing small problem with outer door interlock not latching .before the cr01 we had creda hot point hoover which because of the workload failed after 3 years.

The Dyson CRO1 washing machine has a great load capacity - I used to have to do a load a day (2 person household) with my old washer, with the CR01 this is down to 3 loads a week! Now we have a young baby we're up to 4-5 loads a week, I'd expect to be doing 8-10 in my old washer. Clothes come out looking and feeling cleaner and dryer and take less time in the tumble dryer despite my last washer being a 1600 spin and the Dyson only being a 1400.Dyson service - it's a fixed price repair for the majority of faults and if the fault is a known issue it's usually reduced or free. Customer service are also polite, quick to answer the call and happy to help.I purchased my Dyson CR01 seccond hand when it's last owner had a new kitchen fitted and it came with free appliances. When I picked it up I realised that it had never seen a hot wash and was in need of nuking with Calgon and a few washer cleaning treatments. With that out of the way it's given me almost three years of trouble free service. The only issues were those caused by us not checking pockets carefully and not cleaning the trap often enough. If they still made them i'd have another one without hesitation.