Maytag Neptune Washer MAH4000

Love this washer. Have had no problems with it during the 13 years I've owned it. It is still going strong. However, Maytag had a recall for the electric panel and rubber gasket about 3 years after the purchase of the washer. I took advantage of the recall. Service technician came out to replace the parts. No costs to me. It cleans my clothes so much better than the top loading washer I have at my vacation home. It does take a little longer than a top loading machine, but being from Europe and used to front loading machines, it's not an issue for me. The good thing with a front load is that it's gentler on your clothes. Really like the angled door on the front load.

Bought this about 8 years ago and I wouldn't recommend it to anyone. I've had a ton of parts replaced, which seems like I have to do this annually. It was too pricey for it's quality, as the dishes simply aren't clean enough. It makes a lot of noise too. Stay away from maytag in general, from what i've heard.

Maytage Neptune MAH4000AWW washer. Purchased in late 1999, had mold problems and wax motor failure (R11 and Q6 burnout.) Recent internet research revealed these problems were pandemic for this model. Phone and written communications with Maytag were fruitless and frustrating. Upset that they knew how to contact me to solicit extended warranty but not about law suit. Felt like they were blaming me for missing their free help because I don't subscribe to USA Today where they had a notice years ago. For the price paid, the machines are not worth it. Maytag/Whirlpool fail miserably on customer service

My Maytag Neptune Washer MAH4000AW is 7.5 years old. During the time I have owned it, it has had most major components replaced. This has included the rubber seal being replaced with a new seal with drain; door latch wax motor replaced; motor and motor control board being replaced, timer switch being replaced, and control board being replaced. With the exception of the timer switch, I was fortunate to have the other (expensive) items replaced under the recall lawsuit, or under the 10 year motor warranty. Other customers have not been so fortunate. It is greatly disturbing to have paid so much for a washer that was supposed to be top of the line and to have most of the major components fail between 4 and 7.5 years of use. This is unacceptable engineering and production. At this time the washer works and sounds brand new, but this is expected when most major components have been replaced.

I would never recommend the Maytag Neptune Washer MAH4000 to anyone. i have had service calls on this expensive washing since i bought it. It has been one disaster after another. Almost every part has been replaced at least once and it is less than 2 years old

I don't even want to think what it will cost to repair this expensive washer. For what? A few more years - maybe? I already know I'll do better to get a used 'Ol' Reliable' any day of the week, and will to bet you my bottom dollar it'll outlast any repairs to the 'new and improved' by 10 years more. I have an old Maytag washer I'm getting cheaper than the repairs to the expensive Neptune. If Maytag cared about their reputation, they'd make the repairs a lot cheaper. Better yet, make repairs non-existent for at least 15 years!!! What a waste of money!

The Maytag Neptune Washer MAH4000 is a defective product that was brought out by Whirlpool but the problems still persist. No support on old models. New models exhibit similar defects.

We bought the Maytag Neptune washer and dryer 8-19-99, Thats young for a Maytag washer and the money we spent on purchasing the pair. We e-mailed Maytag and sent them all of the information they asked for. Very disappointed on the way Maytag does not seem to be standing behind their product. Hoping Maytag makes things right, we have been very patient but after awhile, when they do not respond, our patience is starting to wear out!

We bought our Maytag Neptune Washer and Dryer brand new in 1998 and just love it. We did have to have recall repairs made to it - but since we still own them and they run great, MAYTAG IS THE BEST!!

Never again!!!! I'll stick to my 15 year old Whirlpool that I have never had a single problem with. Todays wonderful pieces of technology are ridiculously priced for what you get from them. The older, more simple models are still the best. Plus an added benefit - they were one-tenth the price. They may not have all of the bells and whistles the new ones come with, but when you are simply washing clothes - how many options do you REALLY need?