Leekes - www.leekes.co.uk

I appreciate the time and attention that was paid to me which ended with me making a purchase.

Had a great consolidation with an agent at the weekend he explained everything so that we could understand, very happy. 

Bought dining table from Leekes llantrisant store, the delivery guys were great - polite, on time and built the dining table quickly. Even took the packaging away. Cheers lads!

Today we received our furniture and I cannot fault the service we received from both the guys. Definitely a 5 star rating, very friendly and helpful!

Sofa was delivered expertly this morning, arrived in the middle of our delivery slot despite road closure and bad weather.

Drivers were polite and brought the sofa in very quickly with great efficiency.

The sofa itself is brilliant, very comfortable and exactly what the room needed.

We ordered a very heavy chest of drawers. It arrived on time and was carried in by two very helpful delivery men. Very happy with the service received.

I used to be a very loyal customer of Leekes, but not any more . . . here’s why . . . (make yourself a cup of tea, this is a LONG list of serious problems!)

Having spent around £10,000 in Leekes for a mix of furnishings, including delivery and assembly of all items, the following problems occurred:

1. Leekes forgot to deliver and fit the internal mirror for the wardrobe, then refused to return to fit it, leading me to have to fit it myself. Initially, they also refused to deliver the mirror, expecting me to collect it, even though I’d paid for delivery and fitting.

2. Delivered a damaged dining table twice, and then refused to return to assemble the third one. Once again I had to disassemble (because they had the cheek to ask for the damaged bits back!) and then reassemble the table myself at a time to suit their delivery drivers. It took 5 months after delivery of the first damaged table to get an undamaged one.

3. I pointed out the damage to the first dining table to the delivery driver, who refused to accept it was damaged despite it being plainly obvious, refused my rejection of the table, and just continued to assemble it.

4. Delivered an obviously damaged sideboard, then took 4 months to replace it.

5. Sold me curtains that turned out to be discontinued, and having taken full payment, then kept my money for 9 months without being honest about the curtains being discontinued. Despite me repeatedly asking what was going on, and Leekes making statements about a refund being available, they didn’t actually provide one until a Senior Manager became involved. Leekes then blamed me for not contacting them (which was untrue), and then claimed I was on holiday so they couldn’t give me a refund (holiday for 9 months??? Also untrue!).

6. Were late by over 2 hours for the first delivery, providing no update calls and no explanation. Leekes have still not provided any response whatsoever to this.

7. Were late by over 5 hours for the second delivery, eventually arriving after 10pm (yes, that 10:00 at night!), proceeded to disturb my neighbours, shouted and sounded the vehicle’s horn in the street in their attempts to find my house, and then further shouted in the street as they unloaded the van. I had to tell them to be quiet to avoid disturbing my neighbours (more than they already had!). Leekes have still not provided any response whatsoever to this.

8. Damaged all 6 dining chairs while assembling them, such that they all had to be replaced. On one of them, they somehow managed to twist off the end of an Allen key and leave it embedded in the bolt head! It left a sharp point on the underside of the chair base right where you’d put your hands to lift the chair, and would have easily cut a hand or finger that came into contact with it. Took 3 months to provide undamaged replacements.

9. Left my home and front garden littered with bits of cardboard, tape, and polystyrene. Trod mud into my light-coloured carpet that I had to scrub out. Leekes then disputed that this happened or was a problem despite being presented with photographic evidence.

10. Leekes also tried to blame ME for the time taken for THEM to provide replacements, saying I should have told them I wanted the replacements more quickly! Are they serious?!?!?

As if all this wasn’t enough, the Store Manager repeatedly did not respond to telephone calls, messages left, or emails, and then claimed that he had, even when presented with the emails that had gone unresponded to!

When I then escalated the complaint to the Managing Director, I received a very angry call from the Store Manager (clearly upset that I’d gone over his head), where he falsely accused me of dishonesty, did not even attempt to present any evidence to support his claims, refused to apologise, and refused to discuss any aspect of the complaint further. It seemed rather pointless of him to phone me, other than to have an angry rant to a customer about how he disliked me making a fully justified complaint and escalating it when he didn’t respond!

It ended up being dealt with by the Financial Controller, who made the stunning statement that “we’ve spent too long on this already”, seemingly being clouded by arrogance and forgetting that Leekes had caused all the problems to start with!

All I can say is that Leekes leadership seem to exist in some sort of parallel universe where they think their service is perfectly fine. It’s hard to understand how this level of blind arrogance is possible in the face of such plainly evident problems as described above. As I said at the start, I used to be a loyal Leekes customer, but never again, and I’d advise anyone thinking of buying anything from Leekes to think again . . . you could very easily end up regretting it and giving yourself a whole load of hassle!

Note to Leekes: Please don’t bother adding the sort of pathetic pithy image-covering reply to this review that you usually do, offering “help” – it’s too late for that. Nothing you can add to this review excuses anything I’ve described above, and I’m confident that any reasonable person would see that, and would see straight through any response you provide.

Today my furniture was delivered by two guys they telephoned me before thier arrival they were friendly,polite and a pleasure to be inside your home. They treated my home with repect as if it was their own and nothing was to much trouble for them.

Deliveries can be difficult for people who live on their own but they were totally professional positioning the furniture exactly where i wanted it, they even spotted a problem with the settee for which I am very grateful.

Should the sofa need replacing hopefully it will be the same two people thank boys superb job!

Appalling customer care, after repeated phone calls enquiring for a replacement kitchen door which apparantely

Leekes are a stockist, their kitchen designers are illusive, and it seems that they are not interested in helping

with small orders only complete kitchens.

Its not a kitchen but windows and doors from this company.

Poor customer service, no communication and mistruths and its all at your expense!

We are 11 months in since we submitted our order and we've got part fitted windows and doors!