Wren Kitchens - www.wrenkitchens.com

WORST EXPERIANCE OF MY LIFE WITH WREN!!.

After ordering our dream kitchen having been promised the world by the sale team (who were great) & told in the show room our kitchen would be delivered on 11/11/24 or before we removed our old kitchen knocking our extension through with also booking all trades in preparation for the kitchen to be delivered/fitted.

we have now just over a week out had a phone call from wren kitchens to try schedule delivery days later.... after trying to change dates for our fitter to find out they're extremely busy & couldn't possibly move our dates with the next availability after Christmas, we have explained this to wren who are refusing to deliver it on the days promised LEAVING ME, MY PARTER 2YEAR OLD & 5 MONTH YEAR OLD without a kitchen for Christmas.

i have tried ringing the Carlisle branch which the manager had assured me only days early that he had spoken with the directors of wren who were going to make sure our kitchen would be there on the dates previously promised, he will neither take or return my calls now & trying to get a resolution from head office is none existent even after offering to collect the kitchen myself!!

only resolution been offered from wren is to give me contact numbers for other fitters which anyone knows you cant get a fitter that's worth there weight with less then a weeks notice!!!.

after asking wren to cancel my order completely if they couldn't get my delivery on time as promised i was chuckled at down the phone saying you've signed a contract you cant cancel it.

WOULD STRONGLY RECCOMEND PEOPLE TO AVOID WREN AT ALL COSTS! AS SOON AS THEY GET YOUR MONEY THE AFTERCARE IS NONE EXISITANT!!

Do not go with wrens!! If I heard the complaints from the fitters before ordering my kitchen I would have not gone with them. From them over charging for their "own fitters", which they could not find when the kitchen was originally ment to be delivered, we then waited an extra month to find our own, then when we did get it delivered they only sent half our kitchen so the fitter we found couldn't start the next day, we were told they would send the rest out the same day.... And they didn't so 3 days without a kitchen we finally got the other half, only to find out that they haven't send any of the right attachments for the plumbing, they then said that they were correct (11 years making threads on nut n bolts, I can see that it doesn't!) the counter tops they measured up didn't fit in because they didn't take into account the shape of our kitchen (could have been solved by cutting the tops the same way the original ones were in) so we've had to remove tiles sockets and still left with a gap down the side in order for it to fit. So now a week without a working kitchen I'm dreading to find out what's going to go wrong next. I know this is a long winded review but take my advice go to anyone else, go to the junkie down the street who can get you a great deal because that will be less hassle than going to wrens

Whatever you do please, please, PLEASE do not buy with Wren! It’s been one thing after another and from my experience, I’d warn everyone to steer clear for your own sake! We had a number of issues with cupboards being incorrectly measured (and having to fight for a free replacement), damage cupboards, stained cupboards, missing items and I think the cherry on top of the cake, when Wren came out to install my Quartz tops they damaged one of my front facing decorative panels, didn’t tell us and sneakily tried to cover it up - it’s been such an awful, disheartening and disappointing experience. They rifled through boxes to try and find the repair kit, opened and (really badly) tried to fix the area and now it’s just… well, there’s nothing I can do about it to fix the bodge job they’ve done. You pay SO much more money to go with Wren for their “quality” but they end up being the ones to damage your kitchen! I know this probably doesn’t happen to most people (we were clearly one of the very unlucky ones) but they just clearly aren’t this high quality brand that they present themselves to be. So many of my contractors warned me about using them, one even saying “can’t you try and get your deposit back” and I just WISH I had listened. Quite frankly, it’s the deceitfulness that does it for me. It would have been a totally different story if they’d have just been honest and open about this issue/damage. My recommendation would be to please do your research and go with a different kitchen manufacturer/company instead!

Purchased designed kitchen units at the cost of nearly £10000, got fitted in November 2022. After 10 months, the hinges on 4 doors came off. I emailed Wren, they said you can buy the double brackets with 4 screws to secure the hinges. We had to fix them by ourselves. Now nearly 18 months after, the doors started to bubble badly. I emailed Wren again, they said “this is due to excess moisture from normal cooking or cleaning products being left on the door for a long period that caused the rippling effects” My kitchen is 20 m2 and we clean by normal surface product with kitchen rolls??? When asked how can moisture sit on a door surface for long periods of time, they said they are not the one using the kitchen. Very rude and unhelpful customer services. Finally, they want me to pay £303.84 for 3 sets of door replacement and we have to fit them in ourselves. Please avoid at all costs!! The quality and customer services are a joke!

Hi,I am really happy with the customer service, the girl at beckon helped me so much with patience,I really appreciate her hard work.

Wren kitchens promise a lot but deliver little. Their after sales service is appalling, promising remedies to their dreadful installation but then not following through with them.

They hope that you give up - better to just not give them your money in the first place.

Five years on and still having issues with this farce of a company. WREN designed my kitchen with a ducted extractor which was fitted next to my boiler flue! Clear breach of building regulations but apparently its my fault for not reading their small print not there bodged design or lack of sign off.

Only came to light due to a new boiler fitting and being faced with the choice of no new boiler or seal up the extractor duct.

AVOID AVOID AVOID. Will be taking these clowns to court.

Many things did not work and you are told to be pay for additional workman to write a report to prove lights they installed don’t work. The nce payment was taken it was an error after error. Broken things arrived and I was told to contact their suppliers. I would recommend anyone but Wren

I ordered cabinets for my kitchen and dining room from Wren. For the dining room I ordered display cabinets to put my dinnerware sent in and other collectibles. When they came it was frosted glass no displayable area. Call them they said tough we do not do clear glass in that style salesman never said a word. Their installers never called so I had to get my own, would not consider it a capital improvement cause I might never install them. A draw broke after 2 months they said they can not do the repair cause they didn’t install it even though it was a defective draw. Plans had 1 cabinet installed in dining room instead of kitchen. I ordered white cabinets they came with a gray trim was told that how they come. Salesman never said a thing about that. Be cautious.

Wren Kitchens I would like to say a big thank you to your delivery guys for dropping my replacement oven and pretended like nothing has happened. My kitchen fitter saw it and when he confronted them, they totally denied it. Thank you for leaving me with a damaged oven.

A lady I also need to say thank you to is at customer service. Your unwillingness to help customers when you are in the wrong is top notch. Thank you for trying your hardest to not give me a refund on the oven. When I reminded her they have breached the consumer act 2015, she immediately closed my case.

My advice for people who are looking to buy a wren kitchen is please go ahead and do it if you willing to fight with them over your rights. No point of going into the store where you purchased your kitchen as all they say is “there is nothing I can do, you will need to contact customer service”. All round 10 out of 10 for their unwillingness to help their customers. All they want is your money.