Nolo - www.nolo.com

I was appalled by the ugly unkind treatment I received from one of your injury lawyers, (who are supposed to have compassion) for potential clients who suffer serious injuries because of the negligence and/or intentional acts of others. She was rude, condescending, nasty, accusatory, wrong, and a complete displeasure to speak with.She said, "I suppose you want a contingency fee"; well any intelligent attorney knows that that is the fee method when a person suffers serious injuries and has spent lots of money on medical and other costs because of the disabling cardiac injuries .

The software does a really good job of guiding you through the steps to create your own will, power of attorney, etc. The program is very thorough and easy to follow. It gets a little clunky when it comes time to print, review and revise. The program only allows for pdf versions of the final documents, so it is impossible to reformat. Even minor corrections require you to go back through all the steps.

This program will help you create a good, basic will in accordance with the laws of your state. But, it will be a really frustrating process to revise or correct those documents. It might literally be easier to re-type the entire document than to try and revise it using this program. I wish I had realized that I could not save the documents in Word.

Next time, I will likely look for another product that allows me a little more control over the finished product.

While attempting to create a Will on Willmaker Plus 2014, which came with online access to a Living Trust, I realized that the will software would not allow me to easily specify the disposition of my pets and also other bequests. After hours of trying to make the bequest the way I thought it should be done, I gave up, and turned it to a pass-thru will, which was also not an option in the software, and attempted to make the specific bequests into the online living trust. However the Living Trust software was worse. Among other things that were difficult, it automatically created a Remainder AB Trust. That sub-trust should have been a choice, but was not. I e-mailed NOLO, and never got a response. Don't bother unless you want only a VERY simple document, that may be wrong.

I must thank you for your phone assistance. I am not computer literate and was having problems downloading an e-program. I called in and your staff was so helpful and patient that I wish everyone I have to deal with on the phone could take lessons from you.

Very Happy with your service.

I was looking for a particular form that I thought was on my CD. Customer Service directed me to the correct location.

As new to being a landlord, I reached out to a trusted friend for a referral to a Real Estate Attorney. Well, I got more than I bargained for: An excellent attorney AND a recommendation to the NOLO line of books. We quickly invested in the California Landlord's Law Book which has proved in the last 2 days to be an invaluable resource for us!

The Real Estate Attorney said the NOLO books are a great resource and the only thing we should be aware of is ensuring we have the most up to date version as California laws change, with unfortunate frequency. Now we have this resource, I can do the initial leg work, and if it gets a little hairy, the Attorney can review the work, so I'm investing in attorney fees for review time, not drafting.

And when I had questions and concerns, the NOLO Customer Service department came through quickly and efficiently, getting me to the correct URL to download forms that came along with the Physical book I purchased in the bookstore.

For sure, this NOLO book, and it's updated versions, will have a standing place on our bookshelf!

Bravo Nolo,

Very impressed with the customer service/technical support. Had an issue accessing the online appendixes and i received a response within 10 minutes that actually solved the problem. Oh, and there books aren't too bad either.

I have been extremely happy with my prior WillMaker software - I did all the necessary forms for our estate and management of our life (POA, Living Will, etc.) The program is extremely easy to use and is most thorough.

I am now upgrading to their WillMaker Plus to update all documents and to also make a Living Trust. Their WillMaker kit includes their Online Living Trust service - an incredible value!!!

I needed assistance knowing which package to buy and Dori at Nolo spent over 20 minutes answering all of my questions. Dori is most knowledgeable and really showed care and concern in educating me on the various decision points I needed to know. She went beyond just answering my questions - Dori made sure I understood my various options and their impacts on my workflow. It is refreshing to find someone who is customer focused.

Dori also pointed me to their online educational resources which will help as I set-up our Trust.

So a Five Star Rating!!!

As a first time landlord and business owner with not a lot of income to spend on lawyers, Nolo's website and landlord/business books were a godsend. The website and products are written clearly and concisely. The only thing better would be a video!

Nolo Press is A-1 when it comes to providing immediate information and customer service. I have not yet come into contact with a comparable service company. I was looking for ways to get Permission and music clearances for my film projects. I ordered my book NOLO PRESS HOW TO GET PERMISSION, found a problem with the CD and once I contacted NOLO they took care of if immediately NQA (No questions Asked) and they made sure that I was a satisfied customer. Now, that is A-1 Customer Service!

I would recommend NOLO Press to any small business or anyone looking for immediate information about how to find answers to legal or business questions, find startup legal documents, gain valuable business legal information, and an array of amazing resources to guide you on your way to find more resources. I love the collection of NOLO Press books, they are a must for any library and you can shop with comfort with NOLO Press, knowing you will be fully taken care of and satisfied with it's online service. I was expecting a mail in order, but, I got an immediate download.. Wow! that was rapid service!

I look forward to doing more business with NOLO Press just because of this exemplary experience.

THANK YOU, NOLO PRESS!!