Optima Legal - www.360.optimalegal.co.uk

Worst convincing service, 5 most snd still nowhere.

Not responding to emails or letters...

Contacted my bank to report them and hoping one day banks will cancel all contracts with those company and people will be free from this dreadful experience.

My remortgage is straightforward and should have been completed today, but not the case unfortunately, thanks to Optima.

All required documents have been submitted more than a month ago.

Completion is not done, and there is no update to tell me "why".

No answers to phone call

No reply for emails from portal

There is no other way to communicate.

Such businesses don't have right to operate and should be closed by regulators.

My current mortgage term has ended, means it has now reverted to higher variable rate, which should not have happened at all should the completion was done in time by Optima.

DON'T use them, I would rather pay some other solicitors, but I didn't have that choice since they have been appointed by the lender.

So 4 months waiting, no portal updates and only system generated responses.

Submitted several emails for a simple redemption statement update.

No approach made to current mortgage provider and waiting 1.5 hrs for someone to answer on several occasions...NO ANSWER...

No one managing cases and portal states figure requested but untrue to my agent.

No customer service whatsoever.

Even complaints not handled.

This company are letting their associated banks down.

People are remortgaging because they are struggling and absolutely no care or consideration for how this negatively impacts on members of the publish.

Shocking service

Optima is "facing unprecedented demand" which means that they do not do anything on your case for weeks. We have been taken hostage as Optima was our lender's solicitor so we haven't had a choice. Their system does not work, the communication is very difficult and nothing progresses.

Thanks to them we are loosing thousand of pounds each month as we have gone to SVR on our mortgage. Worst, our deal is about to expire so we now have to start the remortgage process again from scratch - losing thousands of pounds more as the new rate will be much higher (the market has gone up in the 6 months it took Optima to NOT do their work). It goes without saying that we will make sure our new potential lender does not work with Optima.

Reaching the end of our 6 months (and patience!!!) for remortgage offer to secure our rate and Optima dragging their heels!?! Keep sending same automated message that they need a document when we've already had a response in portal they have received it. Endless calls with either useless people at the other end STILL working from home ...but that's if you can get through. Waiting time to get through to speak to someone is always over an hour at any time of day, unless they just cut you off that is. This could literally ruin our lives as the rates are going up and up, and we always have builders banging on the door needing payment. Been months and no response on portal for help in understanding why they arent processing it or contacting us, even though we have written that we want to make a formal complaint. PLEASE stay away!!!!!!!

Avoid if you get offered these in the remortgage & pay for a good service.

I have found the service to be slow,taking weeks & weeks to respond to paperwork or tasks. You don't get to speak to a human via the portal & if you call you never get through. This company has caused unnecessary stress to what should be a simple remortgage. I have asked (via the portal) for some human contact update but this has been ignored. All I can say is avoid.

I feel sorry for the staff who answer the phones, who apparently have no authority to do anything at all, other than say sorry.

Having visited the site I can see they are part of Capita group, need we say more.

They have delayed and delayed and delayed, blaming case loads and staffing as the problem. If you are unable to do job properly and do not have the infrastructure as an organisation you should stop! Give it to someone who can do the job and do it well.

One of the worst experience of my life. Optima legal was recommended by the lender. It was nightmare for me to get any information from them. Every time i have to nudge them to move the case. Due to their incompetency they couldn't able to complete the remortgage on time. Staff is very un-experienced and and don't bother to read the notes

"PLEASE AVOID FOR PEACE OF MIND"

I was instructed to use Optima Legal for my remortgage. I cant believe this company functions the way they do and gets away with it.

There is zero service, you cannot speak to anyone, they ignore messages on their

system ... all in in, it has made one of the most stressful situations in my life ten times harder.

Avoid this company at all costs if you value your mental health.

I have had the same problems.Has anyone reported them to the FSA and if so what happened if anything