Europa Liverpool Student Accommodation

The Room was dirty when I moved in and had to be scrubbed down before I could unpack

The bed is uncomfortable as hell, you can feel the springs coming through, although there is handy storage underneath it

There are fire alarms at the most awful times, this is down to people being idiots

There's a fair bit of noise inside and outside the building, especially in the early hours of the morning, I found myself being woken at least 4 nights a week by someone screaming and shouting outside and ringing the buzzer for our flat.

Theres very little security and staff after 6pm and the main gate is regularly left open

The internet is rubbish, although the provider do offer better internet for a fee.

Laundry is expensive (About £5 per load to wash and dry)

No cleaning equipment provided, but you can rent a hoover from the main office

The location is just ok, theres not much near Europa other than other student buildings and a few shops/takeaways

There is absolutely nowhere to park nearby, there is a car park, but it charges very high fees.

The building itself nice and is kept clean and the staff are nice and try their best to help

Theres instant hot water and a personal bathroom (if you pay extra).

The kitchen is quite large with many cupboards, an electric cooker, a large fridge.

There are sofas in the kitchen area that are very uncomfortable, theres a tv with freeview that cuts out every 10 minutes and doesnt work when the microwave is on.

Our microwave broke and was replaced promptly

Theres a common room that absolutely nobody uses, I go in there just to pick up my post

The flat is very warm a lot of the time, the windows only open an inch or two so its very hard to cool your room down

There are room inspections during the year where staff burst into your room before you have a chance to answer the door, which I thought was very rude.

I paid £115 a week for a 42 week contract, its expensive and University finished for me in April, contract is until the end of June.

Europa say the only way out of a contract is for someone to take it over from you. I couldnt find anyone that wanted a flat for 2/3 months and have been left paying for a flat that I dont live in.

I liked living at Europa, but I wouldn't live there again, its too standard for its high price, I'd rather get somewhere closer to the city.

I think a cheaper student accommodation could probably offer me the same things as Europa.

Although this particular Halls of Residence is placed in an ideal location for many students here in Liverpool, it does have many downsides. For a bronze en-suite (£5400 for 50 weeks) I feel as though I'm not getting any value for money. We have had our fair share of maintenance issues (Our TV didn't work for 3-4 weeks; our lights would go out regularly; our microwave and oven broke; we were out of hot water for over a week) all of them being repaired sooner or later however one issue that has really affected me and my flat mates is the insect infestation we have in our flat. Now I know what most people will think. We're students; we must be messy and unhygienic. Well no. Our flat is very clean and tidy which is why many of my friends have found it surprising that it's OUR flat that has been infested, and has been so for a good couple of months. What is really annoying is that when we first reported it, the reception staff didn't initially believe us, saying 'the cleaner hadn't seen anything when she was sent up'. After many photographs and videos which were taken as a means of evidence, and numerous emails being sent back and forth, they finally acknowledged it was a problem and sent a contractor up to spray down some residue (a long time after it had been reported). For this to happen successfully, we were told to evacuate our flat for two hours which was fairly inconvenient but nevertheless the issue had to be addressed. A week later and we are still finding these insects all over the place. They had infested both our kitchen and bedrooms and what was really concerning is that we would regularly find them in our dishes so we always had to wash ANY dish before we used it. We would find them in our cupboards and I was unfortunate enough to have found them in my cereal which to that I nearly vomited. The insects are still here after months of having moved in now. I myself found that it wouldn't be unreasonable to ask for compensation for our awful experience however that too was DENIED. Many students in Liverpool know that Europa is a fairly pleasant place to live in, it is aesthetically pleasing and provides a reasonable number of amenities, and however for the price I am paying, I feel I wasn't getting any value for money. I would NOT recommend living here at all. There are other student accommodations that are just as close to the universities as Europa and that will provide a better service without the huge expense.