Bristol Cameras

So I bought a tripod that they recommended to me, after using it once it fell down and almost killed my camera. Yes it’s the cheapest they had 65£, which is not too cheap anyways, but my camera is very light. Lightest wind and it was down, the problem is that the legs are really easily dismounted and they slide down all the time. After requesting a refund after 7 days, I’ve been told that they don’t do that unless the item is faulty. Guess I should have break it then. I’ve been also told that I don’t simply know how to use it but I can pay even more money for something different. I surely will not come back, let alone pay them even more money for yet another item I could never return. Super rude and weird staff

As an existing customer I attempted to place another order by logging in which failed. Re-set my password four times and it still failed to log me in so that I could order films. Telephoned the Mail order number at Bristol Cameras and they could not resolve the issue. This has happened to me TWICE before in the past when attempting to log in to place orders. This company has an inability to operate a web site which functions correctly even though in the past I have telephoned them to advise them of this very issue. POOR WEB SITE AND CUSTOMER SERVICE DUE TO STAFF UNABLE TO RECTIFY THIS LONG TERM ONGOING FAULT.

Order an itwm...it is out of stock...But thery do not tell you...The Customer has to chase and chase. NOT RECOMMENDED

Ordered via the website and paypal, the connection timed out, tried again, timed out again, tried yet again, timed out again, so I then tried paying by card, the connection timed out again. I was charged for all 4 attempts but no orders showed on the account. I emailed the webmaster as requested on the timeout page and asked to cancel all of the orders. The following day I checked and all 4 orders were on my account. In fairness to Bristol Cameras they were on the case pretty quickly and cancelled what I thought was all 4 orders but in fact they cancelled the last 3 and kept the initial order, unfortunately as the "list order page" didn't work either (SQL script error) it was impossible to work out what was going on. I assumed that they'd cancelled all 4 so tried again and it failed again, I then realised what had happened and phoned up to get the last order cancelled, the guy I spoke to was really pleasant and had already noticed that I'd tried again so he cancelled it. The items I ordered dispatched immediately and turned up the following day so no problems with customer service or delivery.

However, the website isn't fit for purpose, despite the issues I had none of the login pages are secure and none of the my account pages are secure. Because the financial transactions are redirected to a 3rd party site the transactions are technically secure although any session data would potentially be visible to IP sniffing that are passed over as are login details.

Ordered via the website and paypal, the connection timed out, tried again, timed out again, tried yet again, timed out again, so I then tried paying by card, the connection timed out again. I was charged for all 4 attempts but no orders showed on the account. I emailed the webmaster as requested on the timeout page and asked to cancel all of the orders. The following day I checked and all 4 orders were on my account. In fairness to Bristol Cameras they were on the case pretty quickly and cancelled what I thought was all 4 orders but in fact they cancelled the last 3 and kept the initial order, unfortunately as the "list order page" didn't work either (SQL script error) it was impossible to work out what was going on. I assumed that they'd cancelled all 4 so tried again and it failed again, I then realised what had happened and phoned up to get the last order cancelled, the guy I spoke to was really pleasant and had already noticed that I'd tried again so he cancelled it. The items I ordered dispatched immediately and turned up the following day so no problems with customer service or delivery.

However, the website isn't fit for purpose, despite the issues I had none of the login pages are secure and none of the my account pages are secure. Because the financial transactions are redirected to a 3rd party site the transactions are technically secure although any session data would potentially be visible to IP sniffing that are passed over as are login details.

Ordered sensor cleaning swabs on 22/11 but then informed by email they were out of stock. Promised the goods two days later but they did not arrive so I chased again and promised a response on 29/11 but no update.

The goods should have been shown as out of stock on the website and why promise to deliver and update on two occasions and not fulfil their promise. I will not deal with this company again as you cannot reply on what they inform you.

Despite the number of negative reviews about Bristol cameras my experience was first class.

After looking everywhere online for a Sony branded case for the RX100 Bristol cameras came out best for availability and price. I ordered on a Sunday evening and the case was delivered Tuesday as stated. No hassle, no delays and a very good price

Poor expert advice and customer care. Won't be returning.

I own a 35mm SLR, which I use to take nearly all of my photos (as I prefer film as a format). I recently went on a family holiday, and took 5 reels of photos, which I decided to get developed and scanned at Bristol Cameras. When the CD arrived in the post, all of the negatives had been scanned at funny angles: with black bars on the top, bottom or sides of varying photos. And a reel I took at night had been chopped and scanned completely wrong: with firework displays cut in half and stitched together in weird ways. I phoned up, and said "I think they've been scanned in wrong", when an angry man replied "well, for £2.99 I'm not going to hand scan each negative and make sure it's lined up!" I wasn't expecting hand scanning (I usually get them machine scanned), but I was expecting them to be lined up!

Needless to say, when I asked "could I have a refund please?" I was told No, "but you can bring them back and I'll try again."

I will not be trying again with Bristol Cameras, I will take all future business elsewhere!

Yours,

An unhappy customer

I searched the internet for what I wanted and found the best deal with Bristol Cameras and I have just received my third order from them,once again delighted by their rapid no fuss dealing with my on line order, a Tamron 28-300 F/3.5-6.3 Di VC PCD lens for my Canon 5D MK 3 camera. I placed my order this was immediately confirmed by Email with an approx delivery date ,a copy of their terms and conditions was also emailed.

The next day I received a phone call promising a Saturday delivery before 1.00 pm, I received the delivery before 9.00 am.This is the service I have come to expect from Bristol Cameras highly recommend Bristol cameras