Austin Reed - www.austinreed.com

I've been a loyal customer of austin reed for over a decade, their suits fit me better then other brands. I recently purchased a charcoal three piece suit from the austinreed.store in london and it fits perfectly, I ended up getting alot of compliments. The instore customer service was great, Collin helped me ensure the sizing was correct and helped accessorize my suit

My nightmare began when I decided to have a suit made at Austin Reed

After waiting about four weeks the suit was ready to collect.and did it fit,

No,so they altered it. After waiting a week it was ready did it fit, no so they made a new Jacket. After four weeks I collected the suit and I was not happy . I wasted £495

Will never shop there again didn't even get any compensation I received a £20 voucher. was told you can't use it ?? They say in a couple of weeks I will get a phone call ?

I wish I had read the reviews before I went shopping.1

I had to go twice to the shop to pick up an internet order. They claimed they did not have the ítem. I phoned HQ customer services and I asked the staff at the shop to call them too, customer services confirm that the ítem has been delivered to the shop and is ready for collection. The staff at the shop swears that it is not here. I asked for a refund and will never be back. Stay well clear. This is just an idea of mine but I wonder if they are selling stuff online that they do not actually have. Otherwise this is just awful. Well it is awful anyway.

I ordered a shirt on line, but on receipt it was badly marked. i reported this over the phone and sent the shirt back and asking for a replacement, this was done before Christmas 2015. i did not get the replacement and went on holiday for two weeks. I had an email saying they had delivered the shirt on 6/1/2016. I could not find it. Then wrote again, and guess what? They would sort the issue out within 2-3days another message sent and they now could not find my details but again "would sort it out and get back to me, this dated end of January. found the shirt package in some bushes by my drive.

The shirt was creased and wet

So if you can put up with this sort of nonsense then use Austin Reed; otherwise steer well clear

My friend went to your store yesterday and received terrible customer service. She went with her partner and the lady who was serving her partner deliberately ignored her completely and flirted with him. She also let her have no say in the clothes or what he looked like. It is very poor to have a worker who is not 100% professional. I think it is appauling and needs to be fixed right away. I would not go there again and would not recommend it to anyone else. I suggest you change

How can a company that is supposed to represent quality provide such poor customer service. In this day and age I can order goods one day and have them in my hand the next. Austin Reed can't even manage to get the goods to their own stores within 10 days. They even promised to send them to my house (instead of to my local store) because of the delay but then still sent them to the store. I have spoken to customer services twice and had different reasons for the delay both times. I would suggest you only place an order if you know you have weeks in hand. I will vote with my feet and never buy from them again.

I recently tried to online stores to buy suits. Austin Reed and another competitor. I was astonished that it took Austin Reed 12 days to process and deliver my order whilst I had the other suit within 3 days. I like the Austin Reed suit and staff were very polite when I telephoned however it took the same time for the next order. Should I give up or will it be third time lucky and Austin Reed will learn about postage in the online world! Please try as I won't shop again if you continue to be so slow......

IMO. DO NOT buy from here. IMO. Details sold to flagrant Phishers. Bad form IMO.

The coat I bought is great, unfortunately it has to go back as it is too small cut. However I found the customer service really appalling, starting from the beginning. I asked for a click & collect store collection, so I expected to pick up my coat after 24 hours or at least after 48 hours, as you can expect from other retailers. The website delivery information is not clear and confusing, you assume that the 5 working days delivery time interval refers to only home deliveries. I wrote about this to customer services where I was told, that my item has been already despatched via Royal Mail, but they were not able to track it. I wrote back again asking, how can they be so careless sending out an almost £400 worth coat via an untracked delivery service. This time I received a reply from a supervisor, saying actually they were not sending it out via Royal Mail, but using TNT services. Reading between lines I assumed that they only deliver once a week to stores (this was not admitted) and that is why they give you the up to 5-10 working days as delivery time limit. Well after several moans to the customer services (to be fair I almost received replies straight away), finally after 10 days of the order date and a week after the despatch date I got a call from the store that my coat was ready for collection. I went to pick up my coat at the Guildford Store, where I had the most utterly disgusting retail experience. I felt intimidated and like I should not be belong to there. The shop assistant asked whether I received a call from them today saying that my order has arrived. After I confirmed it, she brought me my coat and asked if I would have liked to try it on. However I felt awkward as I was not offered the privacy of a fitting room, just I had to try it on in the middle of the shop. The shop looked messy and there was nowhere I could park my bags and my other coat in order to try the coat on. Although there was a big comfy chair, which unfortunately was occupied with a large card box and was not removed in order to help me out. I felt intimidated and I was no longer in the mood to try the coat on, as I was worried about my other stuff, which I had to put on the store floor as they could not be asked to remove the card box from the chair. The shop assistant saw me to struggle and helped me to put the coat on, which was appreciated. However I only had a chance to have a quick glance at it, so I did not really realised that it was far too small for the purpose I would have bought it for. Then it was chucked into a bag so quickly, that I did not have a chance to think about it. I have to admit I could not wait to leave the store. Well after reading the following bad reviews on review centre website  I am not looking forward to this return process either, not to mention that according to AR's terms and conditions I only have 28 days to send it back from the despatch date, but in reality it is really 21 days now, as it took them 7 days to deliver it from the despatch. What a deception! To sum it all up clearly AR is not geared up fully for online retail. They have lovely products, but their staffs are snob and they look down on their customers and they make them feel intimidated. Anyway I hope my review helps others and hopefully makes AR to think how they can improve their customer relations!!! I also submitted this review at AR's website, so hoping it gets published, as looking at AR's website it seems only positive feedbacks are published!!!

Utterly ridiculously naff service.

I had a perfectly reasonable suit I had managed to get from House Fraser during the sales - but I was not 100% happy with the fit.

I then kept getting these Secret Suit emails from Austin Reed - so I tried a same fit suit in store (different colour) and then went ahead and ordered a suit from Austin Reed and was advised it would take 5 working days to deliver.

In the meantime, I returned the HOF suit, as I only needed 1 new suit.

One week later I get an email from Austin Reed - yes 1 week later - advising that my suit was no longer in stock.

So, now I don't have new suit and will have to pay full price for one. It certainly wont be an Austin Reed one.

Side note: Why does it take AR 5 working days to despatch a suit, when most others can delivery in 48hrs? Pathetic. Cant believe these guys are still in business.