Karen Millen

Worst experience I’ve ever had with a return. I bought more than 10 pieces in a month and returned one dress, received an email confirmation but never received the refund although it’s been 6 weeks since the return was made. KM claims the refund was issued but I have not received it. I’ve sent several emails asking for a refund confirmation but received nothing until now! They keep stalling and replying with another delay! Absolutely awful experience and will never buy from them again.

Fine if you get the order right. Worst returns service ever. Quality is definitely not the KM we remember. Ordered 1 coat and 5 dresses. I'm a size 10-12 (10 in most shops but 12 in KM). Coat was more like a big 16. One dress was completely see-through. One had threads hanging off everywhere and the worst rough synthetic fabric. One dress was a size 14+ and far longer than the measurements or pictures. Only kept two dresses from entire order. Emailed returns to let them know at around 20 days I had not received a notification that the return was received (advised in returns policy should receive notification email at 18 days) and the tracking company had it as arrived. Advised would not even look in to it until I had no confirmation at 29 days. Requested again that maybe they could just check the system, make a quick call, etc.. Told no, they would do nothing until after 29 days. At 31 days no sign of anything so emailed them. Will see if they can be bothered doing anything now. 100% certain never ordering from again. I've had better quality and Customer care from Shein!

I would give no stars if I could-absolutely. I placed 2 orders and only one was sent, after first being told by 4 agents that they had been sent together, then that they hadn't. They owe me a $900 refund which they said they paid, but definately haven't. You get a different person with each e-mail giving standard scripted responses and fobbing you off. On the order which I did receive the sewing was appalling and a belt buckle was sewn on backwards- after sending photos they promised to look into it but didn't get back to me. My next 2 e-mails were ignored. I have sent over 10 e-mails about not receiving the refund and each time am just given a payment reference number and told to contact my bank. The bank have checked 3 times and there is no payment pending- they are now going to start proceedings to recover the funds. My son died a few months ago and this was a cheer myself up purchase that has turned into a nightmare and made my life even worse. I am going to be reporting them to the authorities as this kind of business practice should not be tolerated. I will also post this review EVERYWHERE I can to warn unsuspecting shoppers. STAY AWAY from them and boohoo.com (the parent company)..

I have been wanting a new pair of leather trousers for a while but getting decent mens leathers is not easy. So I took the bold step of buying some from Karen Millen, taking a chance on the fit as the length quoted was spot on. I am now the proud owner of 2 fantastic pairs of gorgeous leather trousers that I want to wear 24/7. One in black the other in navy. I am wearing the navy ones as I type and will be in them for the rest of the day weather permitting.

Well done Karen Millen for helping me update my leather wardrobe. I will be buying some brown leathers soon but would love to see them (I bought curve size 22) in ta

n, dark green and red. Delivery was 2 days early. I bought them at half price plus a further 15% reduction using the App.

If you're considering buying some leather trousers then you must try these. Butter soft lamb leather that you will adore. Excellent stitching and a quality zip. There is even leather inside the pockets. Dont hesitate.

Very weak customer service. Still after a month I havent receieved the refund for my returned item. Every time I call them they reply our warehouse is very busy and they still couldnt deal with your refund. Definately wont buy anything online from them again.

I brought a £899 jacket from Karen Millen online. They sent me the wrong jacket with the tag of the jacket I'd ordered so I sent it back. A few days later I get an email regarding the jacket I sent back. In the email, the company accuses me off switching the tag and attaching it to a 2012 jacket and threatened to have me INVESTIGATED every time I would buy an item(s). Their customer service is slow and unhelpful, they sound like they do not care and it has been weeks and is still unresolved. I have tried to return the jacket to the shop where the staff were nice as they knew me for being a LOYAL customer. They rang head office and were told to stay out of it and that the situation is being investigated.

I have been a customer for around 2 years, spending a lot of money regularly online and in stores.my latest purchase was a dress, listed at £350.00 and in the sale for £175.00.

When it arrived all nicely packaged, to my horror, the neckline was frayed, it was creased and had a make up stain on int. I sent 4 emails and stapled a letter to the returns slip. Every time I enquire who is dealing with my complaint, I am told I will hear from customer services. The complaint was raised 19/03/15 and to date, still no response. Utterly appalling service.

I bought a jacket from the Karen Millen outlet store only after being convinced by the store assistant that an alternative size jacket could be ordered and delivered to my home if I opened a store account.

When the second jacket arrived it was too small so I returned it to the Manchester store for a refund but was refused as the store card hadn't arrived. When the card arrived I returned to the Trafford Centre store to find it closed and the franchise moved temporarily into Selfridges.The staff assistant in Selfridges could not refund my money as they are employed by Selfridges and not Karen Millen.

I have since tried unsuccessfully to sort the matter with customer services but have yet only had promises of calls but no one has actually contacted me.

I certainly would not buy anything from Karen Millen again and shall continue to pursue them for my refund.

Be warned!

I got for xmas a pair of faux leather trousers and they started to fall apart after wearing them twice within 2 weeks time.

Im absolutely shocked about the quality!!!

I love karen millen products and have been shopping with them online for about 3 years now. I can only assume that they are a struggling business which in my eyes can be the only reason for their shocking customer care. I ordered and paid for a bag which did not arrive . Km confirmed it came back to them on 29 october but have been unable to locate it since. Becky bradley from the customer care team said she would look out for it and get the bag sent to me immediately. Last week after chasing again i discovered that ms bradley had no idea what she was supposed to be looking out for. They have now offered a refund and a £15 voucher (ha ha - just about covers tge postage on any future order!). Not happy and feel it is a feel shame as the customer service does not compliment or marry the many lovely products they have. Need to consider carefully any future purchases.