New Look

New look sold my daughter a gift card that doesnt work then instead of replying to her request for help the CEO office blocked her after she emailed several times complaining. Shameful.

I went into the Northfield branch on Monday not planning to buy anything, I spotted a tshirt I liked but couldn't immediately see my size, a lady came over (I think her name was Kath) even though they looked understaffed, and she helped me find the size I was looking for. Very polite and friendly.

The staff are absolutely rude and waste your time for no reason like why have 3 people staff on the bottom floor and there's no one to serve u. When they do, they have the audacity to LAUGH at your face. Were they not trained or anything?

Customer service has really gone down hill this year I think all staff need retraining especially managers on the shop floor. I've noticed a hike in prices too. Won't be shopping there anymore

New Look sale assistants constantly pestering customers for good feedback in the Peel Centre Bracknell. The customers are forced through manipulation to give feedback for the benefit of the sales assistant. If they don't agree they are bullied. New Look takes no responsibility for employing anyone who knocks their door. They are not checking what their sales assistants are up to nor listening the customers. It appears sales assistants knows there is no check for that they do anything they want.

Waiting around 20 working days but still no refund.

Placed an online order which accidentally defaulted to an old address. Spent the next 2 and half hours trying to get through to customer services only to be told that orders cannot be cancelled or changed (even though it hadn't been dispatched) and I would be charged full price for items I would never recieve. I have never used an one company that could not cancel an order. They should not be operating online if they do not have the systems in place. I will be pursuing this. 

Having just spent two hours with the website constantly crashing and not being able to get back to the place you were before when opening an item in the list I have gotten to check out only to be told when paying one of the items in my basket has now sold out.

Whilst I like the actual shops I am not going to use the online service again, very disappointing new look in a time where most shopping gets done online!

I bought a sweater from new look with £20 and it is awful. I washed it once and it got smaller. All the items in the shop are very expensive and they are not even that nice nor useful. I woulnd't recomand their products to my family. I only bought that sweater because I had a £30 gift card from my cousin.

The person I dealt with who works in Shepards Bush New look, was the nicest employee I have ever met, she helped me very much.