Peacocks

4 pairs of jogging bottoms terrible quality.. Should not be trading

Online I bought

4 pairs of jogging bottoms which after first wash pilled & bobbled on the crotch and one pair down the legs... Didn't want to pay return postage so called and emailed and was advised to take to Parkstone Dorset store. Called store the same morning told to come in. Manager advised bobbling and material break down even after one wash was "normal I wouldn't mind and I'd just use my my defuzzer! " desputed that I had worn then more then once implying I was lying... On the phone to customer service who advised I could make official complaint which I have done-sent two weeks ago.. Not heard a thing back.

Store manager wanted to exercise her control so refunded 3 in the end after I waited 15 minutes.. Told me to send the fourth pair back at my own expense but if you send them back and they feel it's wear and tear after only one wash you have to pay again to have item returned to you...non existent customer service ... Material deteriorates after one wash... No thank you wont buy from them again.

Should not be trading.

Two medium jumpers arrived but were completely different sizes.

I have returned but have had to pay for return postage.

I have phoned plus emailed three times, but am still awaiting the return postage refund or any acknowledgement of my complaint.

While giving a few trials of clothes, a staff came and treated us very badly and said that we can't give trials like this. The service of the trial room was also closed. Even though I bought 5 clothes, that long haired guy treated us so badly that I have never had. His use of the staff made him seem racist. This incident happened

Very disappointed ????

Love this store, clothing range is great, excellent quality, good prices and sales, clean and staff all very helpful. I always go here for my clothes. I would definitely recommend peacocks to friends & family.

I would just like to say a great big THANK YOU to the person I dealt with at the Cleethorpes branch for helping me to shop for my Cruise holiday clothes few weeks ago.She was really attentive and through her help I was able to buy the majority of my holiday clothes.I was struggling as I have never been on a Cruise before and I told her all the places I would be visiting and she was a fantastic help.She also managed to go and help serve other customers too.I love shopping at this store and I buy lots of my clothes from there as the clothes are really good quality and reasonably priced as well as being trendy for all ages.So WELL DONE to her and all the staff there you are a credit to the company.Thank you for taking the time to help me.

Can not believe this company and what they expect the retail staff to go through , there are very little staff, so no customer service and this store is a fast paced London store. Store layout was good even though stock was all on the floor , as no staff to pick up , all tills were open so no customer service on sales floor , customer shouting at young girl on till , so much she looked like she may cry .

Returns policy of items purchased online is 28 day from receipt of items. Delivery time is usually 5 days so receipt date has to be considered 5 days after order date. I went into the store and was told that I was outside the 28 days from order date and I was refused the refund (I was one day over the 28 days for order date so still 4 days within 28 days from receipt). They said it was very strictly managed by head office and that they had to follow the rules - when I spoke to head office after leaving the store, they said that the store were wrong and should have given me the refund or at the very least used discretion as I was within my 28 days of receipt of items. Peacocks need to make their policy clear to staff - will think very seriously about using Peacocks online again if that's the treatment I receive when making a return in store.

I have just returned from peacocks in Merryhill.. returning a Christmas present that was bought for my daughter. I had the receipt which shows the full amount paid but they said I had left it too long. After much discussion they agreed to exchange so I picked two items to the value of what had been paid. Only to be told I could only have the sale value of the original item.. even though I had the receipt. This is the worst shop I have ever used and I will not be going back. For anyone thinking of shopping at peacocks .. don't bother there after sales stinks.

Poor customer service.

Bought 2 pairs of pyjamas from them post free, I then get an email saying they refunded my money because they are out of stock, I immediately went back to the site to check and the same pyjamas are listed again but this time with £3.95 postage added to them - what liars!