Trio Furnishings, Telford

went to trio today for my new bed. they had a massive choice and we took ours away with us. can not believe how much furniture they have. will definitely be coming back

Bought carpet from trio, they had the best quality carpet within my purchase, they were helpful and friendly in store ! The person I dealt with on the carpet department helped and advised me on the carpet ., he also came out and explained all my options and gve me a great price !

The fitting went smoothly with no problems

Overall great experience !

Perhaps it is me; when I buy something, particularly if that something is expensive such as nearly £1600 of wool carpets, I expect that the carpets would last longer than a few months without showing wear... Am I being naive?

Trio Furnishing took no responsibility for the fault and insisted an Independent Carpet Inspector came to view the fault… several weeks later, Trio have still not contacted me.

I phoned and spoke to the rudest man alive… I may have accepted his offer had he not be so abrupt, rude and offensive.

How do these people continue to make money when their after sales service is so shockingly bad.

I’m sure when the Consumer Rights Act 2015 means nothing to these people at Trio Furnishings as they unashamedly disregard the law.

If I could give minus starts... I would

visited store and chose a suite sign clearly stated pay today and take away in the office they said will will ring warehouse to check stock said yes in stock 2 week del but should only be a week paid in full at the begining of 2nd week rang and told yes will be this week rang mid week and told to ring friday still no suite was at the manurfacturers and now due del begining of 3rd week got to mid week and told yes arriving today great l said so will have this evening oh no she says we fully booked for del will be friday or saturday totally out of order left with no furniture staff that keep giving excuses so annoyed went and demanded refund there couldnt care less attitude is disgusting visited a more reputable store explained the situation and sorted within an hour

I had spent a while looking online at different mattresses suitable to me with no success. However I decided to stop in at Trio and was not disappointed, I found what I was after instantly thanks to great customer service provided by the staff and I am greatly appreciative.

Went in last week and ordered a sofa, had great customer service from all the staff and was delivered to me that afternoon!

Ordered bed told 2 weeks then prob with lorry then told another week paid in full for morning delivery had to ring to be told another order from Oswestry was going to fill van so demanded to have mine delivered disgraceful customer service and was also present in shop with my daughter when he called a customer a !!!! Head whilst on hold!!! Disgusting !! Really annoyed with service my husband had to go into shop threatening to have bed delivered as I had requested morning delivery as soon as he had made complaint my goods were delivered!! Quick enough to take ur money ?? No cancellation rights are illegal by the way! He is a disgrace !

Orderd new chair told will be deliverd in two weeks after two weeks i phoned them the colour i chose unavailible so had refund paid for a bed was told be deliverd two weeks again day after the two week period was told be with us wednesday wednesday came and went was told thursday thursday came and went no bed was then promised bed be in friday.....u guessed it wont be here till saturday asked why promises keep getting broke was told "what do you expect us to do" terrible customer service and to provide items youve paid for please please please avoid this place!!!!

We ordered a cabo large console table from trio furnishings because they could sell it for the same price as another company, but with faster delivery. It was due to arrive on the wednesday, but there was a problem with the courier company, so it was postponed to thursday. We told them we would be unavailable on friday, but it was delivered that day and someone signed for it in our absence. We opened the package the following morning on our return and found a huge crack in the table. We phoned them up and were told repeatedly that it was in their terms and conditions that once signed for, items could not be replaced. A label on the box said this, but it also had a blank space next to where a reference number was meant to go once the item was inspected in the warehouse. I told him this and the manager said it had been checked but refused to provide evidence of this. We also told them that WE didn't sign for it and they admitted that this has happened before. They checked the signature with the courier company and it was illegible. We spent the next week hitting a brick wall with the manager, because other staff members apparantly said we had refused to speak to them(!). He was really unhelpful and called me rude and pedantic. I asked him what he would do in this situation, but got no response. The situation was only resolved, unfortunately, after I said I would take the matter to the ombudsman, watchdog or whoever it would take for us to get a replacement or our money back. Maybe they were worried that others would come forward who had been treated in the same way. They couldn't have believed they were in the right in this situation and it could have been so easily resolved. We'll never shop here again.

I called in to,trio today as my aunty was told she could cone home after being in hospital fir 16 weeks. She needed a recliner chair to help her move. Trio had them in stock and delivered the chair straight away.,well done guys.,.happy aunty pat x