Beaverbrooks

Sorry to hear others have not had a good experience but my own experience has been nothing but positive. My wife and I visited Metrocentre branch looking for a watch for myself as a birthday present from my wife. Despite not looking to spend a fortune we were offered a drink and made to feel like we were valued customers who were spending thousands. As a young man I was trained in customer service in Edinburgh by a veteran of the art and was taught that every customer should be treat the same no matter what they look like or how much they are spending, they are all valued. The staff at Metrocentre branch certainly have these values and my wife and myself experienced a first class service. Thanks to all and thanks for a great product too, we will definitely be visiting again!

The customer service for this company is the worst I have ever experienced, we were sold a faulty watch and a year later we are still trying to get it fixed. We have been made to feel like we are the ones at fault and they are doing us a favour, in spite of it being myself that has spent £300 on a watch that is not fit for purpose. My advice is don't purchase anything from them as the quality is bad and service even worse if that's at all possible

I purchased a Michael Kors Smart Watch on sale via there online store. The price and product experience was good as the delivery was made within 2 days which was impressive and free returns also if not satisfied with the goods.

They do offer online support and by email this was also good and detailed to what I actually asked.

The only thing that makes me give a low rating at present is the warranty as they will cover the mechanics of the smart watch and send of for repair, but if anything was to break for example the rubber strap or the rubber clasp piece this would be deemed as wear and which I disagree with, and as some reviews state the colour of the watch can come off with some usage which it should not as many watches last for years without it coming off, but assuming it was to come off within first few months , then it is not covered also , so bare in mind warranty is limited and this will not be pointed out at point of sale unless you ask.

More consumer cover is essential to satisfy that the product is of quality in which case you will take the risk of a more expensive item.

After purchasing a new watch I enquired about having a watch repaired a Raymon Weil repaired they said to bring it in and they would sent it off. I took the watch in and they took the details of the watch and said they would call Raymond Weil it had a broken clasp. The watch was working. They received a quote for £165 from Raymond Weil for a replacement clasp so I took the watch in. A few days later I got a call to say that Raymond Weil had come back with a quote of £465 ?? When I said why they said because they recommended a new movement as it was an old watch. I said I never asked for that as the movement was ok . They said if I didn't go ahead either the clasp repair then I would have to pay £45 insurance wasn't told any of this when I took it in. I said just go ahead with the clasp then and after speaking to another member of staff it wasn't for insurance it was because Raymond Weil had worked on the watch what for a clasp ? Which they had quoted on already?? What work did they do take it out of the packet. When I went to pick the watch up the clasp was done but the watch wasn't working so the they said they would send it back to Raymond Weil so they did. Then I got a call to say 'we have received your quote and will be £165 for a new movement ?? Does no one communicate? This time for £165 half the price for the first quote of a movement which was quoted the first time so why the big difference. I explained the watch was working when I left it with them and they said it can stop anytime in transit ??? And they would refund the £135 for the clasp as they said when it was originally sent off for the clasp the watch wasn't working and they hadn't noticed because it was in small print at the bottom of the page. So now I have a non working watch with a new clasp which was a working watch with a broken clasp. Had enough so just picked my watch up . Disgusted with the customer service no one knew what they were doing . Bought several watches from Beaverbrooks but won't be buying again . Just deciding what my next step will be .

Anyone can provide a good service when making a sale but it is the after sales care of how a problem or complaint is dealt with, that is more important and this company doesn't provide it.

We bought my daughter an £850 Raymond Weil watch for her 21st birthday and just a year there was condensation inside the watch face, 4 months later it stops working and recently a dial has fallen off. Each time it goes away it takes about a month to be returned. They haven't got the part this time,it will take a month for this, so this time she will have been with out a watch for 2 months.

Customer services is a joke, it's on permanent answerphone and they don't return the calls until you make a negative post on Facebook.

Avoid this company, buy elsewhere.

Having purchased a bracelet for £150 from the Derby branch back in August for my 21st birthday, I was initially very pleased however within the space of an hour of wearing said bracelet, the links broke. I took the bracelet back in the following day, after some huffing and puffing and rolling of the eyes from the sales assistant I was told they would order me a new one. New one came, looked fine, took it home and it has sat comfortably in my jewelery box till this day where I decided to wear it out for a meal to which it broke again, exactly the same problem, exactly the same place. I went back into store and was greeted by a very rude and obnoxious lady who called herself the manager, she went into detail about how I must of caught the bracelet on my sleeve and therefore broken it so there was absolutely no way ever on this planet she would refund me or do anything at all except send it for repair, not at all taking into consideration that this was the 2nd time I had been into store with said broken bracelet. For a £150 this bracelet was of very poor quality, even if the cause had been simply a tug of my sleeve this bracelet should never have broken, it was never fit for purpose. Anyway after 20 mins of being rudely accused I was simply handed a credit note and a measly Merry Christmas, I can honestly say I have never received such terrible service.

Such great friendly staff here. Accommodating and helpful. Easy to talk to and nothing is too much trouble.

My wife sent my 'Limited Edition' Tag for servicing via Beaver Brooks in Bromley. They phoned to inform her that it has been stolen via Royal Mail. Beaver Brooks gave two alternative choices to chose from and neither of which were suitable.I gave one example which would have been a most reluctant replacement which cost £350 more than the watch they had offered.

Beaver Brooks refused to budge regarding the difference in RRP despite the fact my limited edition had been accruing in value over the years I had owned it.

Beaver Brooks were of no help discussing any? on-going police investigation. Meaning I have had no choice but to request a cash replacement and then have to report myself the whole story to the police.

Anybody considering having a high value watch serviced via Beaver Brooks... Do yourself a favor and look elsewhere!!!

I have just purchased a new watch from the Basingstoke branch of Beaverbrooks. Excellent service from the very helpful and friendly staff... drinks offered on both visits... comfortable seating while choosing/buying. Will be my first port of call for future jewellery purchases. Highly recommended!

My mother and I were treated like royalty at the Merry Hill store. We only wanted a simple silver chain for a pendant we already own but nothing was too much trouble. We were invited to sit down, offered a drink, asked polite and intelligent questions about our requirements and then a selection of suitable chains were brought to us to examine.

We were served by a young gentleman and he really went the extra mile to make the experience delightful. This included running after us down the shopping mall with a bag of Holland & Barrett shopping we had inadvertently left behind.

10/10 Beaverbrooks, and 11/10 for the young gentelman