Chisholm Hunter

Back in July, I brought a diamond ring from Bluewater store. The ring had to be made in my size, which took some time. When it arrived, it was bent. They sent it back for repair. When I finally got a satisfactory ring, within a month a diamond had fallen out and the shank beneath it had snapped. The shop has never disputed that the goods were faulty, but refused to refund my money as they are required to by the 2015 Consumer Act. They said only Head Office could authorise this and took the ring from me, supposedly to help facilitate that. Long story abridged: I've never had anything back. I have neither money nor ring and they clearly feel no urgency to address this.Ultimately, I sued them through the small claims process. Despite getting a County Court Judgement in my favour, the shop still say only Head Office can give my money back and so refuse to pay (they say they don't hold cash in the store and they have no mechanism for repaying me direct to my card - believe that load of baloney if you will). My next step will be to apply for the assistance of balliffs. The staff of this store have been toxic in the way they have dealt with this situation and the company's returns policy (basically, they offer you alternative goods, or say they will keep your money on account until you see something you like) is unlawful.

Put my Tag watch in 3 years ago for a service - recently put it into a Tag dealership for a new battery. Sent to Tag for replacement- got a report back from Tag to say movement was not a Tag and had been replaced with a poor substitute - watch no longer a Tag and they refused to deal with it.

Hunter Chisholm denied it was them despite, through an SAR, having a workshop worksheet saying they had changed it.

Been met with nothing but misleading and ignorance since in trying to get them to make amends.

Don’t trust them….

I was totally disappointed with this place. First of all I brought my wedding ring to fix the diamond, and the lady who was talking my order just put my right on her finger instead of holding it in in her hands. It was quite unpleasant.

Then after 1,5 week of waiting I got a call from the shop asking for extra 80£ for fixing the stone of my ring because they thought that the diamond is smaller....

I believe that if the staff of the shop made a mistake and told me than the price was 60£ and then in a 1,5 week they found out that I should pay130£, they should correct this mistake without bothering client.

This shop has customer unfriendly attitude. I wouldn't recommend it.

So I was after a Tudor Back Bay Pro watch so I went online hunting. I came across the Chisholm Hunter website and it instructed to get in touch. So I headed over to the chat button and was welcomed by the “Dual Site Manager” if they had one in stock and they did. Straight away I politely asked to call me, which was great and I paid in full for the item (This was a Saturday). I was instructed by them that I would receive a receipt for my purchase within a few hours, on Monday I would get a DHL tracking number and finally would receive my watch on Tuesday.

Came Tuesday and I was patiently but over excitedly awaited the delivery for my watch. Around halfway through the day remembered I never received any tracking info. So I contacted them again through email. Who replied with his logistic department is looking into it and will get back to me. He never got back to me.

On Wednesday disappointingly I emailed them again because they never got back to me. They replied saying there’s been an error and his dispatch team are looking into it and will get back to me. I’ve worked in retail myself and I know this is a common trick to set someone up for some bad news when they’ve messed up. So I replied again asking for an honest resolution or delivery of my watch within 24 hours. Which would make it Thursday, 2 days before Christmas.

So Thursday comes around and guess what still no watch. But I do finally get a reply. They are now saying there’s a stock error and I wouldn’t be getting the watch but a refund within 24 hours. No apology or anything. Just an explanation 2 days before Christmas. What do I do now?

So I would highly recommend staying away from the embarrassing organisation that is referred to as Chisholm Hunter. I’m honestly discombobulated and perplexed to how a retail company with presence in large malls can act like this and behave like this when they are “trying” to retail luxury goods.

Thank you for ruining our Christmas. Chisholm Hunter

Went to get my wife’s engagement ring sized, told it couldn’t be which we naively accepted. Ended up getting the diamonds from the original ring put into a new ring.

We find out c2 years later that the original ring could have been sized, which Chisholm Hunter have now agreed, along with two independent jewellers. They won’t provide any compensation despite the fact they tricked us into buying a new ring by lying and saying the original ring couldn’t be sized.

To make matters worse a stone has now fell out of the new ring as it has been poorly designed and made. I note we aren’t the only customer to suffer from this. Shock horror Chisholm Hunter state we have damaged the ring. The CEO claimed he would personally investigate and reply. Never had one response from him.

This company has no idea what good customer service is but are top drawer at lying to customers and then conveniently claiming they didn’t say what they did.

Stay well clear

I purchased a ring for my brothers wedding and everyone loved it. Have huge collection of jewellery with wide variety. Prices are affordable. Quality is great. Customer service is helpful and nice. Great experience.

Had a fantastic experience at the silverburn store. 

She was so knowledgable and helpful but not pushy

Got my beautiful diamond ring not disappointed and will be truly recommending this store to family and friends in fact will be going back for some Christmas shopping

There was nothing that they could have done any better and ypu didn’t feel rushed or taking too much of there time up

In fact all the staff got involved with our purchase so nice

Saw a ring that is ideal for my daughter 21st birthday, I made an enquiry about how soon I can get this ring for my daughter, the salesperson called her head office and was told that if ordered that day the ring will be back by the 3rd August, I paid for the ring got the receipt with a date of the 20th August, this was scratched off

and was over written for the 3rd August by the sales person.

The 3rd August came and went, got no call, I called Chisholm Hunter Kingston 8th August to find out what is happening and was told the item is not ready and that the sales person  should not have told me that the item would be ready for the 3rd August, I explained that she called the head office first before taking the order, was told a call would be made to head office to check the status.

I got a call to say the item will be ready some time between 17-21 August, again got no call (surprise surprise), called again to be told the ring would be ready in another 2 weeks, I told manager that is not acceptable and ask for a refund, was told no refund would be forthcoming as the ring was already made.

I am most unhappy, the occasion has been ruined and this company bears no responsibility, it’s like all they want to do is make a sale and don’t care about anything else! It seems deadlines are unimportant.

Myself and my fiance popped into the Fort store in Glasgow yesterday. No intention of purchasing but ended up buying two wedding rings from the guy we dealt with! This was not our first spur of the moment buy from him as we went in for a "look" last October and ended up buying a beautiful engagement ring. On both occasions we received amazing service from him and were so happy with our rings. He has the knack of gauging his customers needs and producing the perfect option. We loved the service and most important trusted the advice offered by him. He has a wealth of experience and knows his products and people so well. A lovely man who rest assured we will be back to see again in two years or so to buy an eternity ring!. Thanks to all and good luck and good health.

Purchased a Man's watch . I Did not pay for next day delivery so it took over a week to arrive but surprisingly it had been sent just the previous day on 24hr delivery (so why the delay ) ?

Parcel arrived in good condition but to my surprise on opening the shipping packaging the first thing I notice is that the watch outer box had a label and details of a woman's watch. Fearing that they sent the wrong Watch I opened the box to find that it was in fact the correct watch but in the wrong watch Box.

The relieve that I had received the correct watch soon diminished when I saw the condition it had been shipped to me. Firstly There were no manufacturers labels attached .Inspecting the watch further I noticed Dirt around the buttons and crown, There were marks on the Bracelet which fortunately though stubborn I was able to remove with a cloth. On the back of the case is a clear semi removable sticker that at some time someone had had 2 unsuccessful attempts to remove it and looked untidy and messy. The end of the Crown showed signs of Tarnish probably from being near a lamp in a display cabinet.

I purchased this Watch as a Gift for someone and I would not have given it as a gift to anyone in this condition or in the wrong packaging. Even though I purchased the watch at a reduced sale price it was not described other than new or as B Grade stock or ex display so I expected nothing less than factory condition.

When I Contacted them they were apologetic and helpful and I obviously had the option to return the Item but to receive an item in a condition like this is Inexcusable and totally except able.

Surprise Surprise they did not have another in stock although a week after my purchase they were still advertising it as in stock on their website.

Fortunately I have a Number of similar Watches and I was able to test all the Functions and settings and the watch seemed to work as should and after I cleaned it up and made it look presentable it now looks a lovely watch.

I could not spend the time chasing it further or returning it so I Decided to just live and learn and added it to my own collection. I have now purchased another watch for the original gift .

I purchased the replacement watch from Watch Shop who gave a far better service and the Item came in unused factory condition with labels attached and in the correct Box.

So my Summary is - Buyer be warned you may receive an ex display item cobbled together with any old packing and you may have to make the Item presentable yourself or return it. Consider this if you intend the Item as a gift for someone

Remember that these companies who present themselves as high end retailers may be less concerned with the quality and condition of items they send customers than so called less prestigious retailers.

I have tried to be as honest and fair as I can about my purchasing experience and hope this is helpful to those looking to purchase .