Warren James

Disgusting customer service Not the staff in store but the repair team and the customer service department...

My mrs took her engagement ring for clean and re size and they have shaved the clasp down holding the stone in place and have refused to take any responsability, the store staff clearley new the repair team have messed up and have informed us that the repair team have stated if we are not happy just make a complaint, this is so unprofessional and un called for, i emailed to complain as no number is available and recived a reply of the repair team said they diddnt do it.. jokers very un professional never ever trust this company with any jewellery with any sentimental value they are 100% not to be trusted shocking from the customer care staff.

Well if I only I'd read the reviews before asking my 13 year daughter to pick my wife something for valentines. Bought 12/2/24, returned 03/03/24. The store manager at Warrington offered shockingly bad service. She actually claimed that my wife had snapped it as she could see fluff in the bracelet. I had to laugh. They refused the refund on this basis and it seems that they refuse all refunds by the look of it.

What they won't find funny is that they've been given 14 days to refund it or I'll be filling out a county court claim form. A lot of hassle you might think for a cheap bracelet?. Yes it is, but it's the principle. You can't let animals like this loose on the high street without making them accountable. AVOID AVOID AVOID

My husband brought me 2 pairs of white gold earrings which I did ask for loop earrings. None of them fasten correctly . I've lost one already. Never again . I will use H Samuel's

Bought a bracelet set as a gift.

When the bracelets were worn for the first time, one broke. I took the broken bracelet back and asked for an exchange. Told needed to bring both as a set. So I went back on my next free day, only to be told they don't do exchanges or refunds. I was given a form and basically told to get lost.

If you want to keep customers happy, exchange faulty products. A bracelet should be able to be worn. It shouldn't break first time out.

Either it is faulty or not fit for purpose.

Don't buy from the Plymouth shop. You will regret the decision. Bad product, bad staff and a company policy that doesn't care.

Appalling.

I WILL NEVER BUY FROM THEM AGAIN, MY SON AT SCHOOL SAVED UP AND BROUGHT ME GOLD EARRINGS COSTING £50, ONLY WORN TWICE AND THEY ARE TURNING SILVER, AND WARREN JAMES ARE NOT INTERESTED

Bought gold chain at Warren James and turned black just wearing few times gold is not suppose to change I send snails and no one responded to my mails they are fully of rubbish will not buy there again

Don't buy they just want money worthless Tate and you might has well burn your money don't go I can't believe they are still open all they need is a mask

Wish I had read the reviews 1st, spent £100 on a ring here but now H.Samuel have to put Warren James's mistake right at an extra cost to us, Warren James are incompetent and customer service ..... Don't make me laugh, once Warren James have your money they don't care about you, tried to get them to sort their incompetence out but they refused to BUT they will sort their mistake but only if we pay them extra and this is after they have got me to email them the receipt, what's the point if they not prepared to sort THEIR mess out.

Don't trust them, I've got trading standards involved with this.

Bought the wife a suprise 50th ring. Told the manageress that there's a 50/50 chance she wouldn't like it and could I return it.

She said yes.What she didn't tell me although she had ample time to tell me was that there is a NO REFUNDS POLICY and I could exchange or a 6 months credit note.

Shocking and misleading.

Never will I go through their doors again

I purchased my elderly mother a pair of earrings at Skegness branch and when I went to take the back off the earring fell to pieces, very cheaply made. I returned these asking for a refund, was told I could have another item in exchange but no refund, obviously I had doubts about the quality of products, so was offered a credit note in exchange which is lasts six months. She told me it stated this on the receipt, I could see nothing only replace or credit. I am appalled with this and will not recommend them to anyone. Given that Skegness is losing shops daily at the moment I am surprised at this statement. if I had purchased these online I could have a refund to my account but not in the shop. Ridiculous in this day and age and I wont shop there again, apart from using credit before it runs out and hopefully can find an item which is not of very poor quality.