Tesco Clubcard

Just spent £16k on a car using the credit card. Rewards? £17 worth of Tesco club card vouchers. Absolute dogshet! Cancelling card as we speak.

So in order to change my phone number, they will send a code, or call me back, on my old phone number, which is no longer in use. Tried calling but rather then putting me in a queue, it cuts me off. Can't email, can't connect via watts app. I have my phone contacted to clubcard, so clubcard is collecting points which I cannot access. I can't even use card as it still needs activating, and can't because it's still registered in old number. This is so stupid. Why is there no email or chat bot?

Followed how to redeem voucher on app, says call number with booking , which I did , but unfortunately you have to phone to book with novatel first(wording misleading) and they give you the tesco rewards price which is £30 more than original price on their website. TOTAL WASTE OF TIME obviously not worth using your vouchers because you loose out. Better to use your vouchers on something you get the full value. BEWARE THIS IS A SHAM WITH NOVATEL HOTELS

Points are just not worth it went in to use My vouchers and was told I couldn't use them because I was 5p shy and had to spend more money to bring it upto the full voucher amount. Absolute embarrassment putting the items back as sometimes we might be short of income and need those vouchers for help but nope never again I'm using iceland well better

My vouchers expired on 30/11/2023.

I rang tesco to ask if I could get them reinstated as I'd misplaced them. She said no it's too late.

So I've lost £9 in vouchers.

My fault, not tesco, but I'll be going back to lidl for my shopping.

As title says I used club card app for some time. Android or Apple plus other devices opening the app will automatically set screen to brightest level. Batter drain also interferes with other background apps. Music disturbance as 7 out of 10 times I shop listening to music. Know a great knowledgeable amount after all I did not want to create a shortcut code for Tesco app. Order a card and now everything is more easily completed. Tesco the “no1 supermarket” needs to put extra money/time into tweaking the club card app. Spoken, emailed and reported in store with no action being made.

I went to use my club card points for travel vouchers, they were there a few days ago when i checked but today they have gone. I called Tescos and they said they freeze the point and they will be available at the end of the month. so now I can not book my holiday travel vouchers for the holiday. Who in the modern day world freeze points for nearly a month when everything is done one line.

This is a right kick in the teeth for me financially.

Why dies it take so long fir a replacement card to be sent. I called customer service before Christmas reporting my card had been damaged and to date 12 January I'm still not in receipt of the replacement card. Surely Tesco with the amount of profit they made this Christmas card afford yo send a replacement card out with a first class stamp. Really poor!

They take ages to produce your voucher and if you contact customer service telling them "I am food shopping online I need my voucher, please!" they reply to you that it takes time to produce a statement, maybe in their offices they are back to the 70's! They clear your points on your account and they show "statement to be generated" and you receive the voucher after 15 days! Nectar is millions times better as you can collect points indefinitely and they are ALWAYS AVAILABLE to spend! I am not shopping at Tesco anymore, I prefer doing online shopping to any other supermarket and I prefer to walk the extra 10 miles just to avoid them.

The worst idea ever!!the app freezes every time you go to use it. This results in being overcharged whilst the poor cashier gets abused by everybody in the queue.

Tesco please just offer decent prices for everybody. It will entice customers back into your stores instead of driving passed them to go to competitors