Home Bargains

The Manager of Orpington store Could not have been more helpfull !

My young Daughter went into a hypo and was Sick in the store.

The Manager came straight to Us and reasured me not to worry about the mess, asked what he can do /get to help.

He stayed and helped and once she was stable enough to move with were moved to the privacy of the staff room.

The Manager stayed So calm and really caring. As this was my childs 1st hypo. i was panicking and helped me to stay calm too.

I honestly can not Thank him enough. Such a lovely Kind and calm Gentlmen. My Daughter did not stop being sick - i felt so embarrassed. But it Didnt bother him ,He was so attentive and helpfull.

When the Ambulance arrived he followed us out and made sure my daughter was ok.

And on returning to shop instore a week or so later, He came and asked How My little girl was.

manager of Orpington Store.

I honestly cant be more thankfull for the way you treated My Young Daughter and Myself.

Thank you So Much!

I am dissapointed to say that the…

I am dissapointed to say that the customer service with home bargains and head office is terrible my car was damaged & petrol tank & tank strap and underbelly pan guard ect was damaged by loose kerb stone in parking bays at local home bargains fraserburgh store on reporting this to instore manager alexander who watched cctv and verbally agreed to me and present witness that he could see the incident happen time and date stamped on store cctv filled out instore claim form & sent head office via email 2 quotes from local garages for repair after we recieved one letter from them via post to be left over 6 mo ths with no reply untill we had chased up the matter instore and got a hold of head office number in liverpool to be told they investigated this and dont belive there carpark was able to cause damage yet behold they have had entire carpark repaired ! Disgusting i was left paying insurance and finance on my car while awaiting to hear from them and ended up having to pay to repair it myself as mot was due and as a carer i relay on my car ! Disgracefull treatment from such a big company intend to take this matter to small claims court to be resolved i have all emails and photographs to back up this matter !

They sell all the good brand names like Heinz beans for rock bottom prices, and always have useful and interesting new items in the range. Happy feeling to the shops.

However one checkout man makes rude comments about the customer (eg. apparel) and about the items chosen, so this can spoil the whole experience, if you just want to take home your shopping without being "judged". They stopped helping with packing and you feel stared/hurried/rushed into departing the checkout area which can cause items (eg. wallet, glasses, purchases etc.) to be left behind. All bags now plastic and 10p with no alternatives.

Sometimes overcharged by the above checkout man, and wondered why he asked "Do you want a receipt?"

Stood at the one checkout open in the Aberystwyth Store today with a queue of about six people, and a very slow checkout and watched as a group of at least five staff chatted by a freezer, and could clearly see what was happening. Eventually a young man wandered over to the till furthest away, and opened it up. He didn't say a word as he walked past, and we all had to work out what he was doing. Seriously poor perception of customer awareness.

I visited Caernarfon store to do my Christmas shop. It's a small store with an even smaller car park which is regularly log jammed with cars trying to park. I did my shop in a busy store and then joined the massive lines at the till. It took quite some time to be served but hay it's christmas. I finally left the shop and loaded my car. Then I had to wait while cars blocked the car park looking for parking spaces. I finally left. Today, 31at Jan 2018 i receive a parking fine for £100 for overstating in free parking for 13mins !! £100 !!!!! omg if youd of staffed your store during this peak season with enough people on the tills and ensured people didn't block the car park then I wouldn't of overstayed by 13mins. And you want £100 reduced to £60 if I pay by the 7\2\19. Me overstating is down to your company not having enough staff on the tills so is this your way of making even more money out of your customers ?

Went into the Wrexham store today bought a notebook the cashier scanned it I gave her the money. Then I stood there waiting for my receipt and change she then said to the person behind me do u need a bag. I’m still standing there for my receipt and change I then asked her for it and she started rummaging in her bin for it then said to me what did you buy. The notebook she just scanned a couple of seconds ago. I then told her to forget it and was then shouted at that I was a horrible person by the customer she was serving that rammed her trolley into me at least 3 times by the tills and her. Sorry but this is basic training giving the customer there receipt and change. Will never shop at that store again .

I love your shop at Caernarfon. Plenty of stock at affordable prices, all my family shop here often. But I have to say I was really disappointed by the service by one of your staff yesterday. One of the tills were out of order so another had to be opened. A female member of staff went behind the till and I went over with my buys with a smile and a hello, no reply, just a sour face scanning my items. I bagged up my things, she said the price, no please, I paid, she said ‘here’s your receipt’ and looked away to scan the next customers buys. I just gave a little chuckle in disbelief that someone could be so miserable serving customers. I don’t expect full on chit chat, but it doesn’t cost anything to say hello, please or thank you, maybe even a little smile? It won’t stop me going to the store but I will be avoiding this individual when visiting next.

No Xmas sales as stock goes away for following year and comes out dearer, just been on the phone to head office who confirmed this.

BM from now on for me, sales are fab.

A lot of people can only afford sales I know the meaning of making the poorer, POORER!!!!

I WOULD LIKE TO THANK KARIAN STORE MANAGER OF PEEL STREET FOR THE HELP OFF DEALING WITH THE PARKING FINE I RECIEVED AT HER STORE I LOVE THE STORE BUT IT TAKES A LONG TIME BECAUSE ITS SO BIG AND GOOD VALUE FOR MONEY.PLEASE BE AWARE TO ADHERE TO THE PARKING TIME ALLOWED AS YOU WILL GET A PARKING FINE IN THE POST.THANK YOU KARIAN

First time here with new staff young girl couldn't do enough to help not usually fond of this type of store as they don't always have full range of products she found eveything I needed and I left happy and feelng the staff had cared about me .