Lidl

Today security felt he could just touch my bags without talk and telling me what his issue is. Don't touch someones property with out asking.

I guess in Streatham if you look a certain way then you won't be bothered...

Won't be going back to this store. Very offended and no apology was given.

Over crowded store and busy doesn't give you the right to target people!!

Absolutely shocking experience in Watford Lidl. I have never been spoken to with such disrespect by a member of staff. I had finished my shopping at the self checkout and proceeded to exit the shop with my basket. As I walked out of the shop the security sensors went off. I stopped and turned around but no one from the shop floor seemed to have noticed. I then walked towards the escalators and the guy working on the self checkout shouted "oi" to me from across the shop. He then proceeded to shout at me, saying that I cannot take the basket out to the car park. I told him that there was absolutely no need to raise his voice across the shop floor and that he could have just come over and said it to me quietly. He continued to argue with me and shout saying that he "doesn't care" that he's being loud and argumentative. He was aggressive and threatening. All of this over a basket. The behaviour was totally unacceptable and completely unprofessional when working in customer service. I raised the issue with the manager, and I asked for an apology. He went to go and get the member of staff that was rude, but said person refused to come down and speak to me. The manager then said "if he comes down and speaks to you, he's going to cause a scene and explode". To me this says it all. If you are unable to go and speak to a customer that is upset by the way you spoke to them, you should be sacked for incompetency. How is a manager ok with having someone on his team that he knows is a loose cannon and curt. He is clearly a liability. Absolutely shocking behaviour. I would have been more than happy to let it go had I received an apology but his refusal to speak to me means that I will be taking this further. 01/01/2023

im a truck driver i went into lidl mold north wales on my taco break walked up first isle then down next isle past a cage and a pallet where 2 staff where working next thing a young staff member said you carnt come down this isle in a aggressive snappy condescending way I went back the way I came and said you should have a no entry sighn if you don't want people using this isle im not a mind reader I have one she said a pallet and a cage blocking the isle,clearly not ive just walked down the isle she was then joined by another staff and I herd her say how rude shouting at me like that, I had to say you what??? I was shocked i said your rude if you don't want people walking down the isle put a no entry sighn up at this she snaped get out im no dealing with you ,i said ok im making a complaint about this i waited at the door for the manager she took her staffs side and said i herd you shouting i explained i had been snaped at she said make a complaint like she knew nothing would be done,before i left i asked have you banned me she laughed and said no,i made my complaint over the phone to customer service they appoligised and agreed with me ,im going back in that store Saturday just for my piece of mind i was fumeing after last time,

Lidl Clark Street Poulton-le-Fylde 6 Tills and only 1 open 7 customers in queue all waiting to pay no managers any where to be seen staff all stocking shelves this is not he first time i have left this store empty handed without being able to pay bu t it is the last I will never waste my time and go in Lidl ever again>

My wife and I went to the anew Lidl’s that just opened in College Park Md. In large, everything is prepackaged. No fresh selection of vegetables nor meats. In fact, not a very good selection at all. I did find one item that I regularly buy that was very well priced, but the store is so generic. Coming out I heard one customer complaining “they didn’t even have Cheetos “! I just don’t see any allure.

Every single time I have been into get a few bits only 1 or2 tills open, always long queues with people with full shopping trollys, Keep seeing people put down there baskets and walk out, in summer popped into get ice cream and its melted by time you get to checkout, its stupid, they actually wait till they have a few people complaining before they open another till and then the people behind you rush to them, Everyone local to our one I know now has stopped using the store, Its only 10 metres away from us but now go elsewhere where you don't wait 30 mins plus to checkout. at least 6 tills in Virginia street branch and never more than 2 open even when very busy.

Overall a good store. Everything is cheap, quality is fine often great, good enough choice. I was so excited to find it. However, was very disappointed, when tried to get a price difference on an item that scanned at a wrong price. I bought 37$ worth of groceries. I used a 5$ off 30$ store coupon. I bought 2 packs of breakfast sausages. they were on sale for 1.99$ but scanned wrong at a full price 2.49$ btw, it happens to me often at Lidl. so I paid 5$ instead of 4$. I paid 1$ more. If everything was scanned correctly I would never pay that dollar. My total bill would be not 37$ , but 36$ I would still use my 5$ off 30$ coupon. There system made a mistake, so they charged me 1$ more then should. It happens often at other stores too. But I NEVER had any problem to get the price difference or return an item for a full refund. However, at Lidl it was not easy to get that 1$ difference back!!!!! They insisted that I can get only 26 cents back. When I tried to return the sausages, they could only give me 4.25$ back, not the 5$ I paid!!!! they said, because I used the 5$ off 30$ coupon, I already got a discount on the item. I had no luck trying to explain, that my total bill would be a dollar less if there system did not make a price mistake. 5$ off coupon is supposed to be a discount, not a coverage of their mistake. It is not about 1$, it is about absurd, where a costumer has to be responsible for the store mistake!!!! I can not recommend this store to a friend, it is not OK when a customer can not guarantee to get the price difference or return an item that they just bought, for a full refund.

On the 12th October 2017 when I did my shopping at Lidl I bought a cheese and onion multi pack.When I got home and opened the bag some of the bags of the crisps had not been sealed properly and I had a whole load of loose crisps at the bottom of the host bag.I contacted Lidl immediately and they told me to gather a list of information (dates, barcode etc)After jumping through their hoops I waited, I contacted them to see if they had received my information,I was told that I would get a letter.On the 1st November 2017, I received a letter that told me to take the letter to the manager of the store and they will give me 75p, what an insult!I wrote to the CEO of Lidl expressing my dissatisfaction but he couldn't be bothered to write back, so he got one of his staff to tell me I should be grateful for what I got.Does this company care about its loyal customers or its continuous expansion?

Once I went to the self check out and I was due to pay £17.51.I put in £17.01 as I was 50 pence short my decision was to put in £20 in note so I would have £19.50 change. The machine did not except the money so I called a store assistant t help me. They did something on it and all the machine gave out ONLY £2.01(Note; Before this I put in £17.01 NOT £2.01)They took the money and moved me to another cashier and in the end giving me £4.50 of change. Once I explained the hole situation to the store manager and around 5 other store assistants and all they said to me was that they cannot do anything now so they would call next morning and give me back my £15 that got lost in the process. For the next 4 days nobody called me to deal with the issue. The next day I came there,i found the store manager once again to ask where is my money, she told me that they counted the money and there was no spare. So then when I asked her for her name she refused t give it to me took me to another manager. She told him about the situation and then just ran away behind a cash machine and was watching what was going on., and he told me TOO that there was no spare money. So once more I asked him for his name and he refused to give it to me, took of his ID card, hid it in his pocket and ran away too to where she was standing.SO IN THE END I NEEDED UP FAIRLY DISAPOINTED AS LILD IN SOME WAY TOOK MY MONEY AND WERE VERY RUDE BY JUST RUNNING OF TO SOMEWHERE AND NOT PROPELY EXLAINING TO ME WHAT HAPPEN.THIS IS EXTRIMELY UNREASONABLE OF THEM!!!!!!!

A number of good products but also a number that fall well below the standard of the larger super markets. Add to that the poorly trained and deeply offensive security guards that follow people around the store, staring and insinuating legitimate shoppers are shop lifters, the awful customer service that simply rejects any criticism out of hand, and you may want to consider another shop.