Tesco

The quality of the food has gone down the hill in recent times with the shortbread fingers like sawdust, the yogurt with hardly any fruit in it and the tortilla chips with more salt in them than the dead sea. Most of the stuff, with the exception of toiletries, no longer has the country of manufacture on it meaning there isn’t much in the way of being able to judge if it is any good. Some smaller stores have been converted to Express stores meaning an increase of up to 15% in shopping bills, and staff in some of its stores are not exactly knowledgeable. On the good side the meal deal is till a popular attraction and the Clubcard price deals are worth having a look at but I now split my weekly shop between the different supermarkets to get the best of both worlds.

An online delivery scheduled between 9pm and 10pm last night from Newport Road , Stafford store didn't arrive. Night before Good Friday too !! They had sent an email at 9pm saying issue with van, order cancelled, should take 3-5 days to get my money refunded. Why didn't they phone me and ask if I wished to pick up instead, no, nada, just "your order cancelled" Similar experience at Xmas too.

Well Tesco.... "my account cancelled"

Customer and Service are two words that shouldn't be used in the same sentence when it comes to Tesco.

No email for customer care either, what an absolute joke.

Are they for real ?

If I'd have realised I couldn't email a big company like this, alarm bells would have rung and I wouldn't have signed up.

Tesco's loss is Asda's gain. Vote with your feet.

Shame for the few nice in store staff they have who do a sterling job.

Many of their products have what they claim is a "clubcard discount", but it's not a discount at all, because they're no cheaper than other supermarkets (often more expensive, even after their supposed "discount").

What's actually happening is the other way round - you get penalised with a fee if you don't have an account.

In other words "download our scammy app and let us track you and hoard your data, otherwise many products have a ridiculously expensive fee on top of their regular price".

We visited Stafford Tesco Extra on the Newport Road this morning (Sat 30.9.23.) and were served at till number 19 at 9.55am by a blonde haired colleague. She mentioned she had recently moved to the store from Stone or Stone Rd branch. This till operator was absolutely perfect. She was very helpful, thoughtful, quick without rushing and refreshingly pleasant as she served us. Without asking, she very carefully folded items of clothing and handed them to us. She was quick, yet had the time to make a little pleasant conversation and she is a credit to your store. We shop at Stafford Tesco Extra weekly and this service stood out enough to warrant this feedback.

Me and my friend are quite young, we went to tesco to get nail polish and there was a women opening the drawers and just staying there. She soon moved to the other side so we can back and she just saw us, and moved back. She knew what we wanted because we kept going back there.

We then went on to buy some books, it said they were £1.50 on the label. We went to pay. They were £5.60.

Even yellow sticker stuff not cheap there now, before you excuse that on current inflation; I'd sooner shop at any other supermarket from Waitrose to Liddle. What really antagonises me is why you would sabotage your own standard of customer service. You want to buy something for a quid; que up at the kiosk for ages staring at half a dozen unused self service tills, or be forced to use your a card to spend a quid.

So , had an issue with tesco and their poor service and was told to contact customer service and given website to get details

The first two e mail addresses i was given just bounced back straight away saying that they are not monitored ?? So i called the listed number , and had the normal 45 minute wait , and when the call was eventually answered the operative told me that there is no longer a functional e mail address for customer service which i found incredible , then a short while into the conversation i heard cups clinking in the background and when i asked if he was at home he said yes , not even a customer service office anymore.

He then gave me an e mail address which included the words ceo which im guessing should go through to the ceo’s office or somewhere along the line , soi sent an e mail to that

Over a week now and no response, and i just cant work out how big chains like this can operate without customers, as i will not use one that has no customer service , and speaking to a lot of others they are of the same opinion ,

Off to sainsburys or morrisons it is for me now , tesco have had my money for far too long.

Recently Tesco Scunthorpe have decided to re-open their wet fish stand. Not sure why they bothered. Last week I bought a whole herring, 6 sardines and 6 tiger prawns. I was astounded to find the label put on said "previously frozen not for home freezing" I then found both the herring and sardines had not been cleaned. My wife has the herring the day I bought it said it was bitter a sure sign of frozen with guts in. The next day we had the sardines, exactly the same brown and bitter. Sad. Surely the fact should be made available before you buy.

Went to a local Tesco one of the smaller ones hoping it would be a good place for a shop. The checkout staff were OK but the queues were long and they should have opened more checkouts. Vegetables not so food and some fruit was not the freshest.

Shopped at this store for many years and always found the staff helpful and friendly. Unfortunately on a recent visit found the customer service assistant ( who had never served me before ) arrogant and unhelpful.