Total Safes - www.totalsafes.co.uk
Value For Money
Total Safes - www.totalsafes.co.uk
User Reviews
Value For Money
Rude & Unprofessional - Sub-standard Products
I purchased an exterior wall mounted post box for £180 from Total Safes and installed it 4 weeks ago. Since then I have been the subject of identity fraud and the thieves broke into the postbox to steal credit cards they had applied for. On inspection it became clear that anyone could break into this postbox by inserting a screwdriver at the top or the bottom of the door and levering it out as there is only one small lock in the middle. My local locksmiths said this was an inadequate lock for a door of this size. I rang Total Safes to find out how I could add extra security to the post box and spoke to the incredibly rude Operations Manager. She told me that it wasn't a safe and therefore these things would happen. I disagreed with this point and she put the phone down on me. Really unprofessional, avoid.
Because this review matches up with other comments we have found on the internet where you have included your real name we have been able to identify you as the lady who rang our office and was abusive to our operators and rejected all attempts at discussion and resolution.
I am sorry that you feel you were treated unfairly and that you are not happy with your purchase. Unfortunately according to our records you did not buy an exterior wall mounted post box from us, you purchased an entirely different post box that is not for the purpose you described, this was 4 months ago.
All staff here pride themselves on providing a good service and everyone goes out of their way to be as helpful as possible but we will not tolerate abuse or bullying either over the telephone or via online review sites.
Hello,
Unfortunately we do not have any record of you being a customer of ours but judging by these exact comments being found on a number of other cheap and 'free for all' review sites we think we have identified you. You rang up to shout and rant at one of our operators. The phone call was ended because you refused to engage in reasonable discussion and only seemed intent on being abusive and trying to reduce someone to tears..
Regarding the product. You have not purchased an 'exterior wall mounted post box' from us. You did purchase a product several months ago but it was not for the purpose of receiving letter mail so either you are not using the product for it's intended purpose OR your gripe is actually with a different company.
If you did ring to ask about improving the security of a product you had purchased in error then we certainly would have assisted - but that is not actually true, there was no request of this kind, only abuse.
I am very sorry you were victim to identify theft and I'm sorry that the thieves broke into your external post box to retrieve the credit cards they applied for but calling up the retail company to shout and rant at the operator is not the way to go about asking for help.
It's time businesses stood up for themselves. It is a very sorry state when cheap review sites exist only to provide a platform for angry people to transmit negativity, without any concern about whether it is factual or not.
Value For Money
Fiona A Safe Bet.
If there were more people with the same attitude and interest in a customer as the advisor we had the world would be a better place. She was interested in my requirements, nothing to much trouble, and whats more she sorted my problem. A big thank you.
Value For Money
Process Made Easy By Total Safes Staff
Without help, the process is tedious and NOT user friendly.
Value For Money
Safe, Secure, Fireproof, Peace Of Mind
Job done.
Perfection personified from start to finish, very good company to deal with and I would most definitely recommend this company to all of my close family and friends.
Kind regards,
Maurice.
Value For Money
Good Value And Service
Very helpful through the ordering process. Safe delivery carried out as the agreed schedule and the engineers were polite and cleared up after fixing down. There was a problem with the lock but the service department sorted the issue within 4 hours even though it was a Saturday when I reported it. Would certainly recommend and use again.
Thanks for the kind review. We aim to please :)
Value For Money
Exceeded Expectations
Went over and above to help me choose my safe. They sent their own staff to install it at my business and gave a demonstration to my shop manager. Really impressed.
Thanks for your lovely comment, happy to be of service :)
Value For Money
Excellent Service
Excellent service, very fast delivery.User friendly website. Made a mess of setting the combination so had to ring for help. Very friendly and efficient service - had me sorted in minutes. Would definately recommend!
Thanks for your review :)
Q&A
There are no questions yet.