Mirror Mirror, London www.mirrormirror.uk.com

I literally cannot recommend Mirror Mirror enough ,The whole process was the best experience I ever had, they were so helpful, kind and accommodating. if you want to feel special and looked after this is the place to be.I left the shop very excited that I had found the one and I can't wait for my fittings. Thank you Mirror Mirror !

I literally cannot recommend Mirror Mirror enough ,The whole process was the best experience I ever had, they were so helpful, kind and accommodating. if you want to feel special and looked after this is the place to be.I left the shop very excited that I had found the one and I can't wait for my fittings. Thank you Mirror Mirror !

Please avoid this shop! I wish I had listened to the advice given to me before my wedding.

I went to mirror mirror three month before my wedding. It was a short engagement, so I understood that I wouldn't have so many dresses to choose from. One of the dresses I tried was a size 14. The shop insisted that they could alter the dress to my size (8-10).

They suggested all sorts of wonderful alterations and so I went ahead and bought the dress. As it was a sample, I had to pay all at once. As I was concerned with the amount of alterations necessary, I emailed them. The response was to reassure me that they are talented professionals who had done far more complicated work.

To cut a long story short, they completely butchered the dress. It was lopsided, the neckline and backline were completely different to the dress I had fallen in love with. I showed a picture of the dress to a seamstress, who was shocked by their poor quality work. I had absolutely no choice but to find another dress. Sadly, with 3 weeks to go, it ended up being a high street dress from Ghost.

It was glaringly obvious that they had messed up. I paid £550 for alterations which were either not done, or done so appallingly, I could have done a better job.

After months of emails and me threatening legal action, I finally got my £550 back, and half the value of the dress. I wanted to give the dress to charity, but they kept it!

The whole experience was really stressful. The owners were horrendously rude as soon as the dress was purchased.

I was warned that they became horrible as soon as they had your money. But this was an understatement!

Avoid this shop at all costs!

I went to the Angel branch and the assistant there was so lovely. The dresses were fab and although I ended up purchasing a vintage frock onlime, I couldn't resist the accessories! I bought a floral headpiece by Dolecka and it was perfect- really delicately made and presented in a beautiful box which I will treasure. They're not cheap but it's handmade, and it really added that 'special something' to my look on my big day :) Recommended!

Went into Mirror Mirror looking for Bridal accessories, I ended up ordering jewellery from Dolecka Bridal accessories which is stocked in Mirror Mirror. My order was late, and my necklace was not what I ordered, when I asked her to rectify this error, she knowledged that she had made the error with an ‘oops sorry!’ but was not willing to do anything about it. I had also asked for the chain of the necklace to be a certain length, it wasn’t and when I asked them to swap it for a longer one she suggested I add an extension or buy a new one (in which I had to use plyers to adjust myself), the products are over-priced and they use cheap materials. They made me pay up front for the items before I saw it, I was not allowed to return it and so I ended up paying for items I was not happy with (and in the necklace’s case- not what I ordered), she didn’t care and wiped her hands clean of any responsibility. In the end, I had jewellery for my wedding that I was not satisfied with. Terrible customer service, and I would avoid supporting this business at any cost.

Rude staff that make you feel guilty for trying on the dresses. They know how to dampen what should be an uplifting experience. Don't go here! Typical snotty wedding shop you should avoid.

Can't believe this shop has been given negative comments. I have just purchased my dream dress from them at short notice and they have gone out of there way to accommodate me. All members of staff were helpful and kind. Would recommend this place to everybody!

Thank you mirror mirror, especially tash, you have made my dream come true xx

Gemma and Maria (mother of bride)

Mirror Mirror was recommended to me by a friend which was very reassuring.

I had little idea of what I was looking for but remember it to be one of the most exciting days of my life!

We were met by such warm and helpful staff, full of ideas and full of enthusiasm!

the dress was staring straight at me, I knew immediatley that I had gone to the right place!

Being an expatriate living overseas, I didnt think it would be at all easy to arrange fittings and adjustments around my schedule. I could'nt fault a thing! Mirror Mirror made me feel like a princess, my dress was absolutely stunning! My advice, if you are looking for the perfect dress and stress free experience,visit Mirror Mirror, Angel branch.

I had my first appointment (with my Sister) in Mirror Mirror Crouch End in early March and spotted my dress the minute I walked in the door.

I discounted all the puffy dresses so that left half the collection to choose from.....I knew the look I wanted so it was either a yes or no, which I guess made my life and the sales assistant's job a bit easier. If you don't have an idea of what you want I think it's very hard for someone else to tell you!

After trying on about 4 dresses which I really liked the look of, I saved the best one till last....I don't think the assistant had it zipped up when I knew this was the dress.

I found the service really friendly, buying a wedding dress is so scary (and I work in the fashion industry!) but I was put a ease here and was put under no pressure to buy or make a decision straight away. I went back 2 weeks later with my sister and Mum, tried the dress on again and paid the deposit.

I got a call sometime in April to say my dress had arrived and to make an appointment for my first fitting.

The first fitting was a pleasure, about 1cm had to be taken off the length, otherwise it was perfect. I'm going for my final fitting next week and collecting my dress for my wedding on the 31st Aug

All in all I found Mirror Mirror very friendly, efficient and am very, very happy with the service I received, I really could not fault it....I thought their range covered a range of styles to suit different tastes and I really don't understand some of the bad reviews saying staff were unfriendly.......it's like we were in different stores!

I'd happily recommend the Crouch End store to friends - but in general do your research on the look you want and it will make your life easier when your confronted with a boutique full of expensive white/ivory dresses

Enjoy

I have been to a number of wedding dress shops in London, and this is by far the worst.

Poor range of dresses, assistants are very unhelpful, no separation between brides - so you were stood literally a meter apart from another bride both in wedding dresses.

After explaining what I was looking for in a lenghty conversation before booking an appointment and being told "I think we have a number of things we can show you" I had to fight to try on a couple of dresses at my appointment. I was in the shop for less than 30 minutes.

I felt the service I received was appalling, I will not be returning and I council you not to bother going - there are much better places out there.