SBE Ltd

Took phone for repair eesaid it was good condition on my paper work she said it was dentend and wanted £300 to repair it I was livid.samsum are going to pick the phone from my house and investigate.it went in because of a green light down the screen

a week ago

NEW

If this is the repair partner of your insurance company DO NOT TAKE OUT THE POLICY.

Life is too short for this level of u professionalism and incompetence.

Nothing is progressed unless you chase and kick up a fuss. The. Your phone will go missing, and it will become your full time job trying to find out what happened. Note my phone has now been off for 'repair' for 6 weeks. Has been lost in the royal mail postal system for over 7 days, on the way back from repair.

Yet no one can agree who is responsible for it. Nothing has been done to compensate me for the lost, just excuses and being asked to wait another 28 days.

DOES NOT USE.

you will have to advocate for yourself and demand that someone take just a little pride in their job.

Awful service

2

Dealing with them is a waste of time and money, and it lacks responsibility.

After contacting Google they recommended sbe, I sent my Device off to them and received a quote stating the battery needed replacing I paid them £60, the phone was returned to me 5days later with a damaged screen and a letter saying unable to repair, but they have taken my money and left me with a phone in a worse state than I sent it, will sbe answer their phones, NO.

so im not a month on from the phone being diagnosed and awaiting a battery ,

they dont seem too respond too huawei at all ,

and the last time another phone was in with them i had this same issue too the point that huawei ended up just shipping me a brand new phone and looks like this will happen again this time ,

not a thing you can do once they have your phone and your left paying your mobile phone contract and no updates on whats going on

The fact you have to give a star to write a review is the only reason SBE Ltd has registered any stars from me honestly the worst company I have ever dealt with 4 hours 17 mins both me and my son on hold and then over the 3 phone calls they just put phone down as they have already made 10p a minute of me so they don't need to repair the phone they are already making a killing from phone calls honestly I would avoid the stress and frustration and forget about emails they ignore them as well I thought about driving the 3 hour 25 minutes to their office but probably have an out for lunch sign out

Sent in Xperia Z3 compact via Sony for repairs and was afraid of outcome based lots of negativity on forums. Decided to write this review in order to acknowledge good work these guys did.

Repair was for screen or the top layer which started coming off within the Sony warranty of 2 years. Sent in the phone as advised by Sony and received phone in pristine condition to which they did extra work on sim card slot on side which I didn't even mention in my request.

Sent phone for repair for wandering GPS position. Phone has been in a case from day one, perfect condition. Gets to SBE and deemed out of warranty. Appears a incompetent technician has prised off the case with a small tool, cracked case. Because of this it's deemed out of warranty. These people are totally useless at repairing phones and just downright dishonest. Oh and also if you want to cancel and just get phone back £20 please!!! Take a picture of your phone before you send it in is my advice.

When I dropped my Galaxy S7 Edge and broke the screen, I contacted my insurers regarding its repair. They notified me that SBE Ltd, Ashford. Kent were the people to whom I would be sending my phone for repair. I then read a lot of online reviews, and it was with some trepidation that I packed my phone off, as many reviews were some of the worst I have ever read.

The item was with the firm mid-morning on the 9th January, the day I went in to hospital for a total knee replacement, with notification that they would aim to dispatch it back within 3 days. Still wary from the tone of all the reviews, I was wondering what could happen? would it be lost? Would the new face be of a different colour? Would it be scratched? - I'd only owned it 6 weeks!

Anyway over the next few days, my mind was kept busy with other, more pressing matters. I was released from hospital about 60 hours after admission.

Upon return home, (Thursday) I did start to think about checking my e-mails in case all/any of the imagined disasters happened, and decided that I'd wait until it was about time for more pain relief, so that I could be in the right frame of mood to cope with any phone calls I would be making to the firm.

However, Friday mid morning, before I could check, I answered the door to find the delivery boy handing me back my phone. Upon opening the package I discovered that it was repaired, to a 'like new' standard, there were no scratches and it was the correct colour! I started it up, re-installed all the data I had been asked to back up before I handed it in, and away we went.

I was more than pleased about the service, quality of repair and turnaround time from this company. I can only assume then, that all the negative reviews stood out because, people like me, who had received The Best service, just couldn't be bothered to write and thank those concerned. It is easier to write and moan, than write and say, 'Thank You, you did a really wonderful job!'. But, we need to, or we'll all start sounding like Donald Trump, doing nothing but criticise.

Again, THANK YOU. 

I had a problem with my RMA for my Nexus 6P with Huawei being apparently out of warranty. In short, I had a manufacturers defect with my USB port and needed it replaced. After sending it out, the repair center that Huawei hired, SBE informed me that there was physical damage on the phone and therefore would be out of warranty. At this point, I was confused since my phone was in pristine condition when I sent it over. I called Huawei customer service, and they sent me a photo which shows a bend around the port. Luckily I had taken photos of my phone before I sent it off, as I have read on so many reddit posts about people have phones returned with scratches, etc. So I sent those photos over, and now they have opened a case to investigate and see what has happened.